Telecommunications Technician

Technically inclined, versatile, and performance-focused professional with extensive experience in network engineering and system administration, coupled with strong background in programming.

AREAS OF EXPERTISE

●

●Database Administration

●System Installation, Repair, and Maintenance

●Device Testing and Documentation

●Data Analysis

●Customer Requirements Identification

●Security Controls Monitoring and Implementation

●Staff Training

●Technical Support

●Troubleshooting

PROFESSIONAL EXPERIENCE

Rome Research Corporation § Camp Lemonnier, Djibouti

AVAYA CM6 Technician Jun 2013–Sep 2017

Provided O/M support to primary and back CM6 servers and 32 gateways to service 3,000 subscribers, as well as to commercial demarcation point between DJ Telco, a commercial vendor and Camp Lemonnier to deliver commercial service to 90 subscribers.

Expertly programmed, installed, and troubleshot all analog circuits, including phone numbers, 15 active voice trunks, and call routing for all subscribers in Camp Lemonnier.

HDX Technician Oct 2012–Jun 2013

Conducted close monitoring of cutover from HDX to Avaya CM6 while rendering O/M support to all deep space network private branch exchange (DSN PBX) servicing subscribers during cutover.

Administered two Redcom HDXs to provide voice communications to 800 subscribers.

Demonstrated proficiency in supporting DuVoice Voicemail Server with O/M that provided voicemail services to all PBX subscribers in Camp Lemonnier.

ITT § Various Locations

HDX Lead Technician, Camp Lemonnier, Djibouti Dec 2010–Feb 2012

Initiated the implementation of DuVoice voicemail server to deliver voicemail services to all PBX subscribers in Camp Lemonnier.

HDX/VoIP Technician Lead, Camp Lemonnier, Djibouti Aug 2010–Dec 2010

Rendered O/M support to the entire voice system that provided high- and low-side communication to 2,200 subscribers in Camp Lemonnier.

Maintained VoIP/VoSIP MCS –7835 servers running CUCM 4.3.2 to coordinate voice service for 1,600 subscribers.

Held responsibility for the O/M support of Cisco IP Unity Voice Messaging System that offered voicemail services to 200 subscribers.

Ensured smooth integration between CUCM and Redcom switches through effective management of Cisco 3845 Gateway with 6 PRI’s.

Carried out programming, set up, and repair of all 7900 series VoIP instruments in Camp Lemonnier

Earlier Positions Held:

HDX/VoIP Technician, Camp Lemonnier, Djibouti Dec 2008–Aug 2010

IGX Switch Technician, Eskan Village, Kingdom of Saudi Arabia Sep 2005–Dec 2008

Administrative Assistant, Eskan Village, Kingdom of Saudi Arabia May 2005–Aug 2005

CATV/Giant Voice/PA Technician, Incirlik Air Base, Turkey Jul 2005–May 2005

CERTIFICATIONS

Redcom IGX/HDX Certified

Nortel Opt 11c—Opt 81c Installation Fundamentals Certification

AVAYA CM6

Security +

Cisco Certified Network Associate (CCNA)

AWARDS

ITT:

President’s Award, 2004 – Incirlik Air Base, Turkey

President’s Award, 2007 – Eskan Village, KSA

President’s Award for Service, 2009 – Camp Lemonnier, Djibouti

CLEARANCE

Secret Clearance

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