Customer Executive
Resume:
B R I T T A N Y F O R N E Y
*****.*******@*****.***
Lincoln, NE 68526
PROFESSIONAL SUMMARY
Dependable travel industry professional equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
SKILLS
Plan trips Collect payments
Organize paperwork Coordinate tours
Manage research Book transportation
Customer relations Documentation
Problem-solving GDS operation
Attention to detail Verbal communication
File updating Multitasking
Answer telephone calls
EXPERIENCE
Travel Agent, Executive Travel, Aug 2016 - Jul 2020, Lincoln, NE Customized available packages to match the customer's financial means and required accommodations.
Maintained impeccable financial and administrative records to avoid errors in travel arrangements.
Provided clients with their complete itinerary and travel documents to give them a smooth, positive experience.
Calculated travel costs, accommodations and the applicable taxes or tariffs for each customer.
Promoted the travel incentives offered by various travel carriers to the agency's clients.
Educated customers about the local area to help them have enjoyable trips. Coordinated successful tours of areas all over the world and for as many as 5-25 guests.
Delivered personalized support to each client to meet their unique needs and travel desires.
Collaborated well with team members to carry out daily assignments and achieve team targets.
BF
May 2007
Carried out high-quality work with little oversight. Gained expert knowledge of travel operations, market conditions, and trends. Filed records to keep system efficient and information organized. Satisfied customers by delivering speedy and expert service for all travel needs. Used a GDS system for booking travel.
Consulted with customers to understand desires and suggest best products to meet needs.
Travel Agent, PNR Travel, May 2013 - Aug 2016, Minden, NE Taught junior employees how to perform tasks such as how to use a GDS system and coordinate travel for clients.
Provided clients with their complete itinerary and travel documents to give them a smooth, positive experience.
Met targets consistently by working hard and with strong attention to detail. Reviewed activities regularly to identify opportunities for improvement. Received and routed incoming mail, packages, and deliveries. Satisfied customers every day with fast, friendly, and knowledgeable support for their travel needs.
Helped managers improve area operations by sharing customer feedback and contributing new ideas.
Developed and communicated standard operating procedures to team of 5. Helped resolve problems such as client issues and travel disturbances by carefully collecting information and developing knowledgeable solutions. Satisfied customers by delivering speedy and expert service for all travel needs. EDUCATION
High School Diploma
Wichita County High - Leoti, KS
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