PROFILE

Over * years of rich professional experience across areas, in Customer Service, Human Wellbeing, Public Relation and Leading Team across organizations in Romania and UAE .

A team player oriented aspiring to redefine future and help others.

Florina Nicolaescu

PROFESSIONAL EXPERIENCE

CABIN CREW

EMIRATES AIRLINES UAE October 2015 – Present

-Ensure standards of safety, emergency and security practices are provided in line with corporate and civil aviation rules and regulations.

-Responsible for providing customers with an indulgent, discreet and personalized service experience in line with company expectations.

-Display an excellent attention to detail, which defines and differentiates the Business Class experience. Ensure that the customer needs are anticipated at every stage of the flight.

-Act as a brand ambassador by displaying immaculate image and uniform standards. Demonstrate a positive and professional image with appropriate conduct and behavior at all times.

-Contribute as an active and supportive team member. Take direction, support decisions and act in accordance with the chain of command. Be prepared to work out of grade at any given time and proactively volunteer to assist in other cabins whenever necessary.

-Show exceptional hosting and interaction skills. Display a warm, friendly and courteous attitude; build rapport with customers. Identify opportunities to make a difference to the customers experience by pro-actively anticipating their needs throughout the flight. Personal and considerate towards customers and adapt approach to each customer based on the customers individual needs and preferences.

Achievements

Received a Noujum Star in November 2016 for consistently delivering the higher standard of service and customer care as evident from the regular positive feedback from customers.

Inaugural Athens & Newark Crew Member in March 2017.

Upgrade to Business Class Crew Member in October 2019.

TEAM LEADER HORECA

BRITISH AMERICAN TABACO ROMANIA November 2014 – July 2016

-Setting goals with my team on each day to provide the best customer service

-In charge with all the stock of prizes and products my team will offer to customers

-Making daily, weekly and monthly reports as long with feedbacks received from customers and my team members

-Organize brainstorming sessions to ensure we go beyond expectation and find new solutions

-Checking grooming for my team members to make sure they fit the standards required by the company

-Motivate and support my team members

Achievements

Developed and delivered marketing campanies before deadlines .

Active team member in organizing the biggest event in EastEurope “SUNWAVES FESTIVAL” 2015.

Brought the concept of “Maker Shaker” to “SUNWAVES FESTIVAL” 2015 which was highly recognized.

PUBLIC RELATIONS

BAMBOO CLUB ROMANIA January 2014 – October 2014

-Create a good first impression; command attention and respect; show an air of confidence.

-Take phone reservations for the club and organize the seating chart.

-Great clients in the club and escort them to their table.

-Keep an excellent relationship with the waiters and control the serving during the night.

-Maintain a database with all the contacts in order to inform clients about future projects, events and shows.

NURSE – EMERGENCY ROOM

MILITARY HOSPITAL “CAROL DAVILA” ROMANIA January 2013– January 2014

-Collect patient information and assessment data.

-Report assessment findings to practitioner and records on appropriate documentation forms in a timely manner.

-Obtain and record patient`s vital signs: temperature, pulse, respiration, blood pressure, weight and height.

-Recognize emergency situations and implement emergency procedures.

-Under clinical supervision, perform delegated procedures common to the specialty area in a safe effective and efficient manner.

Achievements

Worked under the direct guidance of General Head Doctor of Emergency Room.

Was nominated “The Employee of the Month “ 3 months in a row .

NURSE – NEUROLOGY SECTION

COUNTY HOSPITAL BUZAU ROMANIA November 2011 – January 2013

-Provide direct care and promote comfort to patients.

-Promote healthy lifestyle.

-Interpret medical information to the patient.

-Provide emotional, intellectual and psychological support.

-Represent both staff and administrations as needed.

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EDUCATION

“IOLANDA BALAS SOTTER”, Romania -High School Diploma 2005-2009

“VASILE ALECSANDRI” PostGraduated School, REGISTERED GENERAL NURSE – Romania

2010-2013

PERSONAL INFO.

Date of birth: 02/08/1989

Nationality: Romanian

Marital status: Married

Languages: Romanian, English, Spanish, French

EXPERTISE

Flight Cabin Attendant License A380, B777/787

Safety and Emergency Procedures Certificate

GCAA License

Brand Awareness

Attention to Details

Organizing for Results

Corporate Events

Adaptability

Human Wellbeing & Care

Meet & Greet Services

Professionalism

INTERESTS

Traveling

Reading

Fitness &Wellbeing

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