OBJECTIVE: SENIOR IT ANALYST

Proven success building and managing sophisticated global information technology systems

Results-driven IT Manager offering more than 25 years of technical and management experience. A proven record of excellence while providing leadership for operational support; infrastructure builds, and threat posture management with the world’s largest enterprise network. Brings years of expertise building and collaborating between decision makers, third-party service providers and internal staff during integration projects. Well-earned reputation for removing obstacles, ensuring adherence with timelines, and prioritizing tasks resulting in on time project completion. Also, is a highly affective trainer and staff manager. (Active DOD Top Security Clearance)

Highlights of expertise:

•Network Systems Management

•Database Administration

•Infrastructure Builds

•Project Management

•Developmental Documentation

•NOC Operations Management

•ITIL Event Management

•Threat Posture

•Process Development

•IT Levels of Effort (LOE)

•IT Staff Management

•Executive Relations

•Vendor Management

•Staff Training

PROFESSIONAL EXPERIENCE

US Air Force Network (Jan 2020 – May 2020)

Technical Consultant, ARETEC INC., Hampton, VA

Performed network service delivery and Cyber security globally within a Network Command Center environment. A risk-based focus enabled the USAF to implement cyber security measures appropriate for continuous monitoring. Manages responses to crisis network outage problems and coordinated new-deployment systems requirements and modernized systems requirements in a timely manner. Ensures that enterprise network services are delivered according to contractual service level agreements

Next Generation Enterprise Network (NGEN) Command Center (Sept 2014 – July 2018)

Technical Consultant, APEX Systems INC., Norfolk, VA and Marine Corps Base Quantico, Va

Supervises and performed network service delivery to over 650,000 users globally within a 24/7 Network Command Center environment. Manages time-sensitive responses to crisis network outage problems and coordinated the repair activities between regional NOCs. Ensures that enterprise network services are delivered according to contractual service level agreements.

Navy/Marine Corps Intranet (NMCI) Delivery Readiness Team (May 2013 - Sep 2014)

Supports and provides analytical oversight regarding new business proposal preparation submitted by Hewlett Packard Enterprise Network And Security Operations (ENSO) technicians involved in all phases of the new solution approval process. Provides support and technical expertise to the program management department throughout the entire lifecycle of any assigned new solution that is approved for implementation within the NMCI environment. Responsible for the oversight and support of the following ENSO current operations departments regarding level of effort (LOE) inputs for all contractual new business; incident management, event management, network management and enterprise monitoring infrastructure.

Calvary Revival Church (Oct 2012 - May 2013)

Substance Ministry Assistant, Norfolk, VA

Provided support and assistance throughout the Hampton roads region with the weekly distribution of food and clothing.

Service Delivery Point (SDP) Datacenter ITT Exelis (May 2011 – Oct 2012)

Operations/System Administrator manager, Norfolk, VA

Manages a four man, 24/7 tier II systems administrator staff responsible for continuous and uninterrupted operation of an enterprise datacenter applications hosting facility. The system administrator team initiates technical tickets. System administrators screen tickers for relevant and pertinent information pertaining to normal enterprises services. Monitors systems and infrastructure continuously. The systems administrator staff troubleshoots and resolves tier II tickers. Ensures appropriate escalation is performed. Systems administrator staff maintained vulnerability compliance requirements continuously through validating and coordinating patching approved patching schedules with all key stakeholders. Another responsibility was to ensure time-sensitive and professional communication both written and oral concerning unscheduled interruptions in services with data center operation to senior government leadership. Served as the site electronic key management system assistant lead element manager.

Key Projects & Achievements:

•Led and coordinated a wall to wall improvement of all procedural documents used by both the government lead technicians and the CNIC Service Delivery Point, (SDP) Applications Hosting Facility staff member that sustain and maintain server farm infrastructure.

Navy/Marine Corps Intranet (NMCI) Command Center (2006 – 2011)

Technical Consultant, Hewlett Packard (HP), Norfolk, VA

Manage staff engaged in network service delivery and network security administration for Navy and Marine Corps Intranet (NMCI) providing global 24/7 connectivity for 800,000+ users in a NOC environment. Monitor performance to pre-empt operational problems, respond to threats, crisis, intrusions, and remedy production issues. Oversee Information Assurance (IA) policy administration that entailed analyzing, validating and resolving complex problems; recommended policy changes to address emerging threats. Liaise with offices remotely to troubleshoot and repair hardware, and software, and connectivity issues. Analyzed, prepare and present detailed performance reports to senior Navy and Marine Corps leadership. Managed standing ad-hoc and crisis related situations.

Key Projects & Achievements:

•Led implementation of first small site router network providing high-performance connectivity to staff deployed at remote sites with rudimentary communication infrastructure.

•Facilitated communications between active duty Marine and Navy staff, contractors, civil service personnel, project managers, technical subject matter experts, and dedicated IT staff during scheduled and unscheduled complex problems, questions and upgrade projects to key systems and components.

•Established reputation for successful completion of infrastructure projects on time and on budget.

•Earned #1 ranking in department for performance using competitive-based system.

•Served as primary liaison between high level active duty military IT personnel from the primary Navy IT Command (NETWARCOM) and Hewlett Packard senior management as a NMCI Senior Infrastructure Analyst.

•Assisted with the development and implementation of the NMCI Command Center Continuity of Operations (CONOPS) process.

Lead Global Network Operations Manager (2003 - 2006)

Technical Consultant, Electronic Data Systems (EDS) Norfolk, VA

Supervised network service delivery to over 650,000 users globally. A key responsibility within this key liaison position was to produce time-sensitive responses to crisis network outage problems and coordinated repair activities between regional NOCs. This enthusiastic I.T. professional ensured quality service delivery according to contracted service levels while training operational management staff.

Key Projects & Achievements:

Managed communications between Chief of Naval Operations and Commandant of the Marine Corps IT staff personnel during major issues resolution.

Set priorities for service levels and contracted provider performance requirements during issues remediation and security posture management.

Provided metrics and detailed analytical data reports encompassing key benchmark performance service levels established by Navy and Marine Corps leadership annually.

Improved and enhanced the NMCI Extended Maintenance Request (EMR) process through effective leadership and collaboration with government and Hewlett Packard leaders in accordance with ITIL guidance.

Data Conversion Project Manager ( 2000 – Nov 2003)

Space & Naval VA Warfare System Center, U.S. Marine Corps, Norfolk, VA

Master Sergeant Strong steered integration of MS Windows-based aviation maintenance tracking system. Teamed with USMC, U.S. Navy, and consulting staff to define requirements, create specifications, prioritize steps, and build comprehensive project plans. He proactively managed the completion of key milestones ensuring on-time delivery. Managed scope and priority changes; guided resolution of complex technical challenges in collaboration with key stakeholders. Validated product performance and performed due diligence with executive decision makers. Created technical documentation and facilitated onsite classes throughout the western pacific region.

Key Projects & Achievements:

Successfully completed project across 20 physically diverse locations by deadline with 100% data integrity and minimal disruption to operations.

Trained more than 1000 Marines and Sailors in new systems use as subject matter expert.

Implemented first transmission system enabling aeronautical records transfer from the U.S West Coast to staff located in the Mediterranean.

Regional Senior Systems/Database Administrator (1996 to 2000)

Space & Naval Warfare System Center Detachment, U.S. Marine Corps, Naval Station Yokosuka, Japan

Administered, repaired, and enhanced sophisticated Naval Aviation Logistic Computer Operating Maintenance Information System (NALCOMIS) database systems, Informix tables, and UNIX indexes. Mr. Strong supported UNIX-based networks enabling communications throughout Asia. He fostered positive working relationships with USMC, Navy, and civilian personnel throughout East Asia. Documented trouble reports, assigned resources, and monitored ticket status to ensure prompt resolution.

Key Projects & Achievements:

Planned and implemented 13 UNIX server software upgrades seamlessly.

Saved $20,000 in travel expense by defining and communicating standardized software troubleshooting practices.

Unix Database Administrator/ Data Analyst/ Aircraft Maintenance Administrator (1993 to 1996)

Marine Harrier Squadron 542, U.S. Marine Corps, Havelock, NC

Supported, administered, and maintained mission critical servers, software, and database systems. Performed backups and conducted integrity checks. Built and configured new server hardware; Installed patches and hot fixes. Gunnery Sergeant Strong administered user/group access and permissions. Trained staff in database management, troubleshooting, and repairs.

Directed subordinates too achieve assignments using established guidelines, procedures,

and policies. Provided immediate supervision too a unit or group of Marines, assigning tasks, and

checking work at frequent intervals. Supervised and provided training to Work Center Supervisor’s and Aviation Data Analyst’s with a proper understanding of the importance of complete and accurate Maintenance Data System (MDS) that affects both upper level management for Naval Aviation and Contractor support. Developed and implement process improvements in the areas of the Naval Aviation Logistics Computer Operating Maintenance Information System (NALCOMIS) standard operating procedures, quality control, safety, and training.

~ Established core leadership skills during active duty service with the United States Marine Corps. Retired after earning the rank of Master Sergeant

EDUCATIONAL BACKGROUND

Leadership & Technical Training

Total Quality Leadership UNIX System Administration Course UNIX Microsoft Windows Administration Data Analysis Marine Corps Advanced Leadership Associate Degree in a Database Administration from Strayer University, Virginia Beach Virginia, 2018.

Certifications & Operating Systems/Tools/Activities

Certifications:

DoD 8570 Security+, ITIL Foundational v3,

Platforms:

MS Windows, UNIX, Informix, Sybase, Oracle

Tools:

MS Access, MS Office Suite, MS Project, Hewlett Packard Service Manager (SM9), Sharepoint, IssueTrak, What’s Up Gold (WUG), Level of Effort (LOE) Tool

Languages:

SQL

Additional Information

Availability:

Immediately

References:

Available upon request.

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