Customer Service Manager

Education:

Bismarck High School Graduated ****

High School Diploma

Moorhead State University

Studied Psychology for two years

Job Experience:

Manager/Owner September 1988- June 2020

Polson Hallmark/ Teamwork Inc, Polson Montana

Made coffee and tea orders specified by customer

Cash flow

Management of employees

Hiring and terminating employees

Customer service

Buying merchandise

Bookkeeping

Making budgets

Managing business from day to day operations

Travel Agent June 2015- 2017

Navigator Travel, Polson Montana

●Computer skills

●Customer service

●Planning trips and vacations

Florist

Polson Flower Shop, Polson Montana July 1986-1988

●Floral design

●Customer service

Florist March 1985-June 1986 Bitterroot Flower Shop, Missoula MT

●Floral Design

●Customer service

Florist 1983-1985

Ruckers Flower Shop, Tacoma WA

●Floral Design

●Customer service

Retail 1983-1983

Eddies Drug, Polson MT

●Assisted customers in finding and purchasing products

●Maintained office cleanliness daily

●Assisted customers throughout the purchasing process

●Worked along with other coworkers to maintain flow and assistance to customer

Unique Things About Me:

●Experience with QuickBooks, Travel Agency Saber System

●Able to work with multiple groups of people

●Great with working under stress

●Fast learner

●Management skills

●Quick thinker when needed

●Great time management/ work ethic

●Able to adapt to any working style

●Great people skills

●Excellent customer service in any situation

Involvement and Volunteer Experience:

●Cherry Festival

Event planner/ head of the event

●Beautification of downtown Polson

Head of Christmas decorations

●Volunteered with the:

Women’s Shelter

Basketball tournaments

Fiddlers

●Helped with Serve Projects

References:

●Evonne O’Neil 406-***-**** ******@*****.***

Employer at Navigator Travel

●Linda Brownell 406-***-**** *****@*****.***

Employer at Navigator Travel

●Jackie Cripe 224-***-**** *********@*****.***

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