Senior Process executive

Resume

PARTHIBAN S

No – ***/C Rajapalayam Street

St Thomas Mount

Chennai – 600016

Mobile no – 950*******

Email – **********@*****.***

Career Objective

To pursue an innovative career in a reputed concern that provides for growth in responsibility and a lateral growth in terms of exposure to various methods and domain.

Summary of Skills

•Possess natural flair for developing strategies to enhance clients relations, Quality Process, Process Management, Audit compliance, Training and Development.

•Quick learner and highly adaptable to new methods/procedures.

Core Competencies

•BPO services/Operations, Process Improvement, Training and Development, Import Management Global Trade Compliance, Quality Assurance/ Management,Audit Facilitation and Compliance.

Professional Experience

Cognizant Technologies Solutions May 2018 – Till Date

•Senior Process Executive

Key Projects:

Working for US and Uk process in - Import Management Global trade compliance.

For US -Import Management will track the full shipment information for various carriers which is delivered through US.

For UK Import Management will audit the import emails from various brokers and various countries.

Process Improvements

•Developing new ideas to ensure that there is more scope of improvement in the process thereby giving benefits to the clients in terms of productivity saves.

•Maintaining and updating the knowledge repository for the unit and timely implementation of the process change ensuring the units are abreast with the new changes.

Training & Development

•Providing training to junior team members and new recruits to take up responsibilities and inculcate strong focus on compliance of policies & regulations and internal controls.

•Developing the training manuals in a simplistic and detailed manner for better understanding of all.

Process Management

•Adhering to the timelines for resolution of queries being raised and follow-ups are being done at regular intervals to ensure the issues are being resolved

•Delivering as per the process notes and maps to the clients to ensure that all and current activities are being captured so as to ensure consistency in the way of processing the transactions.

•Maintaining reports such as Daily & Monthly production tracker, Complaints Tracker and Attendance Reports, etc.

•Responsible for maintaining quality and ensuring transactions are processed before deadline with 100% quality

Role & Responsibilities

•Taking ownership in the process.

•Handling client queries through calls and e-mails

•Handled both US & UK Import Management process independently in critical situation.

•Ability to work independently solving problems on both process in US & UK Import Management.

•Assigning tasks to the team and assisting them to meet the promised SLA

•Responsible for process trainings to new employees and assisting them to give productivity.

•Attending the clients calls on updates of process improvements, suggestions, if any changes on daily process work load and raised queries on process clarifications

•Ensure all queries received from Clients are researched and responded to within time-frame

•Processed Month End closing and report

Client Management

•Liaising with the clients to ensure unidentified issues are escalated and seek clarifications in a timely fashion.

•Offering complete client support related to various issues/ queries ensuring 100% client satisfaction and complete adherence to quality norms.

Rewards & Achievements

•Awarded as outstanding performance from clients.

•Appreciated by management for retaining highest productivity and quality throughout the year.

•Appreciated by management for taking ownership independently in two process.

Personal Strength

•Goal oriented and strong decision-making skills.

•Group and team focused.

Educational Credentials

•Completed BSC Computer Science at SRM University in 2016.

•HSC- Marian Matriculation Higher Secondary School in 2013

•St Joseph Matriculation Higher Secondary School in 2010.

Personal Details

Date of Birth : 28th November, 1994

Sex : Male

Marital Status : Unmarried

Nationality : Indian

Language Known : Telugu, Tamil, English

Signature

Name: Parthiban. S

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