Mina Saad

S o l u t i o n A r c h i t e c t / S y s t e m A d m i n i s t r a t o r

615-***-****

O B J E C T I V E

adg9tk@r.postjobfree.com

www.linkedin.com/in/eng-minasaad

Professional Solution Architect / System Administrator with certifications in Microsoft Certified Solutions Expert (MCSE), UNIX 5+ years of experience in various industries: Insurance, Telecom and manufacturing. Experience in AWS / Microsoft Azure / VMware. Desirous of becoming Senior Systems Administrator /Technical Account Manager.

Nashville, TN

S K I L L S

E D U C A T I O N

Bachelor’s in computer and Control

Engineering

2005

Experienced information technology system administrator with a demonstrated history of working in the insurance industry. Skilled in ITIL, System Administration, IT Service Management, Unix, Linux, and VMware. Strong

information technology professional with bachelor’s degree focused in Computer and Information Systems.

E X P E R I E N C E

Solution Architect / System admin

HUB International Nashville, TN September 2016 – Present

• Perform ongoing hardware and software maintenance operations, including installing or upgrading hardware or software.

• Database Administration SQL Server, SSRS, SSAS Tabular and Visual Studio.

• Design Power BI Reports, Dashboards

• Monitor system operation to detect potential problems.

• Configure servers to meet functional specifications Windows Server 2003/2008/2012 R2/Linux/AIX

• Document design specifications, installation instructions, and other system-related information.

• Manage VMware Environment 45 Virtual Servers – 3 Hosts

“vSphere EXSI 6.5” - Nimble SAN Storage

• Develop and maintain Business and Technology Integration.

• Perform data backups (Veeam Backup) and disaster recovery operations.

System Administration

9/10

Project Management

7/10

Virtualization

9/10

Attention to details

10 / 10

Troubleshooting

9/10

Mina Saad

S o l u t i o n A r c h i t e c t / S y s t e m A d m i n i s t r a t o r E X P E R I E N C E

System Administrator

Alorica Nashville, TN June 2014 – August 2016

Prepare and complete Procedure for the new HP products.

Fixing and troubleshooting the production issues.

Update production Process.

Provide development training to operators.

Maintain and provide immediate support for daily production issues. Unix / Symantec Support Engineer

International Turnkey Systems Dubai, UAE - Cairo, Egypt April 2009 – March 2013

• Second line support for SUN Servers, Solaris 10 OS, Linux OS and Symantec products.

• Resolution and recovery Incident/Service Requests.

• Data center setup project on STC Kuwait in KUWAIT City Jan 2012 till Feb 2012.

• Field Support and Transition Project for Zain Bahrain, Bahrain March 2012.

• Field Support and Data center DR for Bank of Dubai

• Registration of Incident/Service Requests ensuring enough details are available Using Remedy e-Ticket system.

• Closure of resolved Incident/Service Requests after obtaining customer agreement.

• Updating the work records for Incident/Service Requests

• Communication with customer on incident status and progress, agreed outages, etc. P R O F E S S I O N A L

C E R T I F I C ATES

Certified A+ 2006

Certified ITIL Foundation V3 Jul 2009.

Certified MCSA Microsoft® Certified Solutions Associate: Windows Server 2012.

Certified MCP Querying Microsoft SQL Server 2012/2014

Certified Exam MS-100: Microsoft 365 Identity and Services.

Certified ORACLE Solaris 10 operating system administration part I in Jan 2010.

Certified ORACLE Solaris 10 operating system administration part II in Aug 2011.

Certified ORACLE Solaris 10 Network Administration Oct 2011.

Certified SYMANTEC Storage Foundation V 6.0 Aug 2012. P R O F E S S I O N A L T R A I N I N G

• Microsoft SQL Server 2012

• VMware vCenter / vSphere

• AWS Solution Architect

• Microsoft Azure Architect Technologies

Mina Saad

S o l u t i o n A r c h i t e c t / S y s t e m A d m i n i s t r a t o r

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