Manager Customer Care

PENNY WALKER

*** ******* **, ******* ****, NY ***70 · PH. 607-***-****

****************@*****.*** · Linkedin - Penny Walker Accomplished, award-winning Co-Manager with a proven track record of positively impacting department goals and turning around challenged departments with recognized ability to motivate and develop staff is seeking a Supervisory position in the field of Customer Service. EXPERIENCE

2014 – PRESENT

CO-MANAGER, SPEEDWAY / EXPRESS MART - (BIG FLATS, PAINTED POST) Performed all purchasing & inventory duties for stores, training all new employees in compliance with company policies. Building long-term customer/vendor relationships. 2011 – 2013

FACILITY MANAGER, AMERICAN CUSTOMER CARE – (ELMIRA) Professionally handled day to day administrative operations, safe, cash, and banking accountability. Created an incentive program for employees, Handled the interview process, hire, termination, documentation, and scheduling processes.

2005 – 2011

UNIT COLLECTIONS MANAGER, GENERAL REVENUE CORP. – (HORSEHEADS) Participate in business development initiatives along with client management and account management for multiple teams. Conducted performance reviews and contributed to performance feedback and staff. 2005 – 2011

UNIT COLLECTIONS MANAGER, GENERAL REVENUE CORP. – (HORSEHEADS) Participate in business development initiatives along with client management and account management. Conducted performance reviews and contributed to performance feedback and staff. SKILLS

• Outstanding customer service skills with over 25 years of Management exp, currently #1 in sales rep in the region

(speedway)

• Experienced in collections, leasing, call center operations, and retail.

• Critical Thinking skills to maintain inventory, financial reports, and deposits.

• Assisted, develop, and conducted training programs for a staff of up to 350.

• Handled the interview process, hire, termination, documentation, and scheduling processes.

• Proficient in Microsoft Office, Libre Office, FACS Collections System, Oracle, and Kronos.

EDUCATION AND TRAINING

Professional Business Classes at Corning Community College, Corning, NY Business Training/Management Courses, Joint Education Training, Elmira Heights, NY Coopers Career Center, Coopers Plains, NY