EXPERIENCE

St. Christopher Inc.

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Shift Supervisor

Supervises the cottage on an assigned tour to ensure a safe, pleasant and secure environment for residents.

Trains and supervises a staff on an assigned tour. Provides ongoing counseling and performance feedback to staff and takes corrective action as required.

Recommends appropriate disciplinary actions to the Cottage Manager as required.

Ensures that program initiatives are implemented in a timely and effective manner, and that

Agency and state regulations are being followed; provides written supervision to subordinates at least twice monthly.

Schedules staff and takes other actions required to ensure adequate coverage at all times.

Inspects and assesses the condition of the physical plant to ensure clean, safe and orderly operations and compliance with applicable regulations.

Prepares and/or reviews appropriate reports (e.g., Critical Incident Reports) to ensure compliance with regulations and identify conditions or situations requiring remedial action.

01/16 to 06/17

Youth Care Counselor

Responsible for providing direct care to youths aged 12-21 in a Residential Treatment Center.

Responsible for safety, security and well-being of the residents in his/her care at all times.

Supervise everyday life activities of assigned residents throughout the day and evening and to ensure safe and secure conditions in the Cottage throughout the night by conducting periodic room checks.

Participates in daily living routines, including maintenance of clean and attractive living conditions, preparation for and serving of meals and recreational activities such as sports and games.

Interprets the Agency’s policies and requirements for residents to ensure understanding and acceptance.

Guides residents in establishing and maintaining healthful and socially desirable habits regarding personal hygiene, grooming, diet and mealtime behavior, leisure time activities and interactions with peers and adults.

Provide a strong sense of security and well-being for each resident by assuring protection from physical or emotional abuse.

Assist residents with their education by helping them with homework and conveying a positive attitude towards learning.

Accompanies residents on educational, shopping and recreational trips to ensure their safety and security, monitor their activities and ensure that they remain within program.

Escorts residents to medical and dental appointments as required.

Actively participates in employee surveys, focus groups and staff meetings.

Participates in therapeutic restraints and performs other related direct care duties as required.

04/98 to 01/16 Gristedes Supermarket New York, NY

Front End Manager

Open Supermarket and make sure it’s secure for employees and customer use.

Manage general day to day operations.

Process payroll.

Reconcile end of day receipts.

Manage budget of the store: budgeting, inventory, scheduling for productivity, pricing and meeting sales goals.

Supervise, schedule and distribute work assignments to employees as well as monitor their time.

Monitor workers to assess staff’s performance and identify deficient areas.

Ensure there is sufficient coverage at all times and provide back up for cashier and customer service area.

Handle and secure safe money and drops.

Maintain regulatory compliance as necessary, including Health Department, Department of Labor, OHSA, FDA etc.

Maintain good working relationships with vendors and the community.

01/97 to 03/98 McDonald’s New York, NY

Crew Member

Prepared fast food.

Managed the front counter helping customers.

Processed food orders

Operated cash register.

Maintained cleanliness of the store.

Reconciled end of day receipts.

01/96 to 12/97 Ernst & Young Law Firm New York, NY

Receptionist

Answered multiline telephone and directed the calls to proper parties

Maintained light filing.

Maintained the reception area and greeted clients.

Maintained a professional work environment.

Accepted and distributed in coming mail.

EDUCATION / CERTIFICATION

New York State Office Building New York, NY

General Education Development Completed - June 2007

Skills and Abilities

Detailed Oriented, Self Motivated, Team Player and Loyal.

Outstanding written and verbal communication skills.

Software- Microsoft Office Suite, Microsoft Word, Microsoft Excel, Internet.

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