Service Representative Project Coordinator

Jayson Villaruz Carreon

Quezon City, National Capital Region, Philippines

*************@*****.*** +639*********

linkedin.com/in/jayson-carreon-269b76126

Summary

•Experienced Technical Project Coordinator for Project Management with background in Agile.

•Managed So ware Deployment as well as hardware assets, and Information Technology Service Desk Analyst with a demonstrated history of working in the outsourcing/offshoring industry.

•Skilled in Business Process, Unix, Microso Office, and Cisco Systems Products.

•Strong Information Technology Professional with a Bachelor’s Degree focused in Information Technology majoring in Network Security from University of the Cordilleras. Experience

Technical Project Coordinator 2

Wells Fargo

May 2017 - Oct 2020 (3 years 6 months)

•Coordination of Desktop-related service requests in a high volume transaction process.

•Coordinates with Project Managers, Business System Consultants, IT Asset team, Procurement, and Supply Chain Team.

•Validating request requirements into the correct processing format, monitoring email communications for use in follow up and assigning work to downstream fulfillment teams. Experience in Active Directory. IT Service Desk Analyst Tier 2

TELUS International – Philippines

Sep 2016 - Nov 2016 (3 months)

•Distinguish patterns and patterns in occurrences, support, and provide ad hoc reports.

•Gather data from clients to comprehend and resolve issues remotely or face to face through ticketing framework and Unix system.

•Respond to inquiries and client issues, document arrangement of incidents, and analyze hardware and so ware issues.

Customer Service Representative / Customer Financial Representative VXI Solutions

May 2011 - Apr 2013 (2 years)

•Responsible for answering queries of the customers regarding their transactions with XOOM Corporation, a money transfer company.

Technical Support Representative

Transcom

Feb 2009 - Sep 2010 (1 year 8 months)

Jayson Villaruz Carreon - page 1

•Responsible for troubleshooting and activation of customers' Comcast cable boxes. Does provisioning of cable boxes as preparation for the activation.

Customer Service Representative

Sitel

Jul 2007 - Feb 2009 (1 year 8 months)

•Answers questions from MCI Verizon customers from their services to their billing statements as well as upselling.

Medical Biller / Admin Asistant

Medical Billiing and Collection Services Inc.,

May 2006 - Jan 2007 (9 months)

•Does the billing in behalf of our clients who are medical practitioners based in the United States.

•Calls healthcare providers to obtain information about the customer's coverage of the procedures being done by our clients.

Education

University of the Cordilleras

Bachelor’s Degree, Computer/Information Technology 2014 - 2016

ABE International School of Business and Accountancy Bachelor of Science in Information Technology

2013 - 2013

University of the Northern Philippines

Bachelor’s Degree, Bachelor of Science in Nursing

2005 - 2006

Licenses & Certifications

CISCO Routing, Switching, and Security - University of the Cordilleras Project Management Lite - Wells Fargo

Skills

Business Process Improvement • Project Management • Knowledgeable in CISCO Configuration - Routing and Switching - Security • Proficient in HTML5 programming language • Proficient in computer application - Microso Office, Open Office, Adobe Photos • Have a good background on Network backup using Unix • Good proof reader with great attention to details • Business Process Outsourcing (BPO) • Management • Outsourcing Jayson Villaruz Carreon - page 2

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