Assistant Customer Service
Resume:
HARIHARAN PILLAI
Mobile: +971-*********, +91-996*******
E-mail: ************@*****.***
PERSONAL PROFILE
A well-organized professional with more than 20 years administration and customer service experience in hospitality industry. Hardworking, Self-motivated, adaptable, highly flexible, dedicated and service-oriented with the ability to stay calm and focused under pressure even with minimum supervision. With excellent decision making ability and initiative.
Possess a strong drive and willingness to learn additional skills and deliver optimum service.
CAREER GOAL
To have a career in which I would be able to fully utilize my skills and knowledge. With a position that will enable me to prove my capabilities and skills to deliver quality service to the clients and to the company, enabling the company to achieve its vision and my objectives.
WORK EXPERIENCES
Raviz Center Point Hotel November 2014 – Till Present Burdubai
Dubai
Duties and Responsibilities
Manage and process purchase requests on receipt ensuring competitive quotations, delivery dates and specifications are obtained.
Communicate on a regular basis with the concerned department heads informing them the delivery dates, supply problems and possible alternative products.
Liaise with all department heads for their requirements and to advise for economical order quantities including setting of min/max stock levels in coordination with the Storekeeper.
Monitor all products purchased for quality and specification.
Maintain computer records of stock.
Maintain all the department records and forms as dictated by hotel policies and procedures.
Minimize hotel expenses by effective purchasing by obtaining the most competitive prize for goods.
Have a complete understating of the hotel, health and hygiene standards.
Responsible for maintain and update various tenders and contracts.
Procure entire requirement to the hotel food and beverage, printing, stationery chemical, linen, general items, cutlery and crockery etc.
To carry out any other reasonable duties and responsibilities as assigned. Hilton Resort November 2012 – April 2014
Ras Al Khaimah
UAE.
Cluster Purchase Assistant
Duties and Responsibilities
Coordinating the purchases of 4 Hilton properties in the emirates.
Handling a team of six people and efficiently coordinating the work
Efficiently handling the running and preopening properties all purchasing jobs. FLORA GRAND HOTEL
August 2005 – March 2012
Dubai, U.A.E. (Pre-opening Staff)
Purchase Manager
HILTON Dubai Creek August 2003 to April 2005 Dubai, U.A.E.
Store Keeper
HILTON Jumeirah June 2002 to July 2003
Dubai, U.A.E.
Store Keeper
HOWARD JOHNSON HOTEL December 1995 to March 2002 Dubai, U.A.E. (Pre-opening Staff)
Store Keeper
DUBAI PARK HOTEL *** July 1995 to November 1995
Dubai, U.A.E.
Store Keeper
HORIZON BEACH HOTEL August 1992 to May 1995
Bombay, India.
Store Keeper
HORIZON BEACH HOTEL October 1989 to August 1992 Bombay, India.
Purchase Assistant
Duties and Responsibilities
Being the Storekeeper, I am fully responsible for entire operation of Food
& Beverage store, printing, stationery and general store, chilled and frozen food store and chemical store.
Maintain maximum and minimum level of stock
Keep a track on expiry date of food products
Carry monthly inventory in food and general store as well as kitchen
Update all stores records in a computerized environment on daily basis.
Coordinate with purchase department for the store requirements.
Receiving all items supplied to the hotel after thorough scrutiny with regard to price, quality, quantity and specification as per LPO.
To carry out any other reasonable duties and responsibilities as assigned. EDUCATIONAL QUALIFICATION
Bachelor of Commerce : Kerala University, India in the year 1989 Computer Knowledge : Had undergone training in various Computer software Such as MS Office, MS Word and MS Excel,
Driving license Holding light duty driving license of U.A.E. Personal Details
Date of Birth : 16th May 1968
Marital Status : Married
Nationality : Indian
Languages Known : English, Hindi, & Malayalam
Visa Status : Employment (Transferable)
Address in India : Harimangalam
East Othera
Kunnathumkara.P.O.
Thiruvalla
Pathanamthitta, Kerala
Phone: 996*******
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