Engineer Desktop Support
Resume:
BHARATH.S
VEERPANDI(ROOT),V.CPURAM(POST)
KATTUNAYAKANPATTI
THENI-625534.
MOBILE: 917-***-****
OBJECTIVE
Seeking a competitive and challenging position with a dynamic organization, in a team-oriented development environment, this will enable me to apply my educational and creative skills.
EXPERIENCE & RESPONSIBILITIES
Worked as Desktop Support Engineer in Vertx solutions, working with our client Cognizant Technology Solutions.
(Jun 2018 – July 2020)
RESPONSIBILITIES :
●Taking care of GSD (Global service desk) using Remedy tool 7.0 and troubleshooting application issues faced by associates of Cognizant.
●Taking care of software installation and Troubleshooting system level support.
●Installation, configuration and troubleshooting of Cisco VPN client, Citrix client & VMware Client.
●Administration of user, group and computer accounts in Active Directory.
●Configuring to the Network based Printer.
●Deploying and installing Mac OS,User creation and deletion in Mac.
●Deploying Windows 7 & 10 Professional for Laptops and desktops.
●Resolving network connectivity, installing software on the clients and configuring user profile like outlook.
●Providing data backup for laptop users.
Worked as EIPP SOLUTION PRIVATE LIMITED
(May 2016 - Nov 2017)
RESPONSIBILITIES :
●OS installation: Win XP, Windows 7,8,10 and Knowledge of windows.
●Assembling, hardware upgradation troubleshooting.
●MS outlook configuration, PST backup & restore and troubleshooting.
●Configuring Microsoft outlook for user and troubleshooting Mail Problem.
●Disk Management, partitions.
●Managed Laptop, Desktop and printer Company Wide.
●Antivirus update & virus protection.
●Recover the Deleted and loss the file.
●Software troubleshooting update and patch installation.
●Troubleshooting of hardware and O/S.
●Basic Networking, Map drive, Data sharing.
●Remote desktop and Remote assistance Taking Remote control through client System.
●Wireless Networking, Networking in Domain environment.
●MS office Installation and Knowledge of MS-word Excel PowerPoint outlook and team viewer configuration.
OTHER SKILLS
●I have completed CCNA, MCSE, MCSA courses.
●MS office (Word, Excel, PowerPoint, Outlook),
●Knowledge of AD, and remote control tools,
●Exchange server
●Able to take on extra roles and responsibilities as needed
EDUCATIONAL QUALIFICATION
Qualification
Institution/Board
Percentage
Year
DCSE
Ramakrishna Mission Polytechnic College, Mylapore.
84%
2016
10Th
SRI V.V
Higher secondary school.
77.7%
2013
ACHIEVEMENTS :
●Received Best Support Engineer for the Month May-2018 in Cognizant Technology Solutions.
●Received Best Engineer for the Month August-2018 in Cognizant Technology Solutions.
●Received R60 for the Month October-2018 in Cognizant Technology Solution
PERSONAL DETAILS
Date of Birth : 15.04.1998
Nationality : India
Languages known : Tamil, English
Marital status : Single
I hereby declare that the above mentioned details are true to the best of my knowledge.
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