Manager Assistant
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
Name
: Abhishek Thapak
Contact No’s
DOB
Father’s Name
: Awdhesh Thapak
Gender
: Male
Language’s
: English, Hindi
Marital Status
: Married
Permanent Address
: 227/1 Pachmadi Mohalla Pichhore road Chanderi, Ashok Nagar(M.P.)
OBJECTIVE
To work in a challenging environment, where I can contribute myself in the growth of your esteemed organization and improve my knowledge in this ever-growing field. A challenging position that utilizes my networking experience, my proactive skills and my technical skills set while offering opportunity for growth of my career and organization.
WORKING EXPERIENCE
7 years of working experience in GTL Nepal Pvt. Ltd. In Kathmandu Nepal as NOC leader (2.5 years) and Assistant Manager (4.5 Years). A leading Network service provider, joined its strategic business unit in India and Nepal (Kathmandu) to serve its international operations to FLM project for NCELL.
1.5 years working experience in M-Each Group of Technology Pvt. Ltd. In Kathmandu Nepal as Network operation responsible in FLM project of ZTE Nepal Pvt. Ltd.
Also having experience to operate tools like I-Manager M2000 OMC client (for Huawei), Net numen Client (for ZTE), Maximo and SIMS (processing for incidents), E-Guard UNMS, Huawei LMT and Huawei BTS Manager, OWS (Work Orders of incidence).
Adept in analyzing the repetitive problems and ensuring root cause solutions.
Possess good communication and inter personal skills.
Work on the alarms (internal and external) which will affect the service of network and supporting the field team to rectify the major faults and to make the network error free.
Proper centralization of operation & Maintenance through providing optimum solution on Alarms and customer queries related to technical failures.
Maintain the interaction and Co-ordination between organization and the client through process measurement and solution on different technical stats.
Handling a group of Professional at daily basis at the Operating Centre and responsible for the overall output of the team.
Responsible for providing solution to the project management team to bring down a feasible reduction in technical failures and alarms.
Responsible for weekly presentation and providing solution to the management for better improvement.
Handled responsibilities of providing 24x7 networking support in production environment. Producing network incident/Alarm monitoring and periodic reports.
Carrying the onus of providing accurate solutions to the user, aiding to resolve their technical issues in accordance to the set company parameters.
Responsible for generation of reports and circulate it to all the concern managers of their respective zones.
Managing the material required for the network in co-ordination with the warehouse team.
Idea of Troubleshooting by providing the Soft Loop to the E1’swith the help of NMS systems.
Routing the Incidents (Trouble Tickets) by the help of Maximo and now we also use SIMS and reporting to the Customer(Operator).
STRENGTH
Ability to adjust in any situation.
Fluency in English and public speaking skills.
Dedication to work.
Keen to learn and quick to adapt to changes.
Enthusiastic and committed to maintain quality and efficiency.
Better team Worker.
DECLARATION
I hereby, declare that all the information given above is correct to the best of my knowledge.
Abhishek Thapak
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