THILAK KUMAR B

#***, *** *****, *** ****, Jyothipura near, Tin factory Karnataka Bangalore 560016 Mobile No: 636-***-****. E-mail: adg9bs@r.postjobfree.com

Professional Summary

Seeking a responsible post with an opportunity for professional challenge and growth to support. Looking for a chance to join a company which gives hard workers a chance to shine my future and knowledge. To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.

Skills

• Self-motivated

• Team leadership

• Staff development

• Ecommerce Management

• Distribution/ Warehouse Operations

• Logistics/Dispatch Management

Work History

Working in BlackBuck (Zinka Logistics Solutions Private Limited) as “Associate-Customer Operations” from Nov 21st 2018 to till working.

Key Responsibilities:

General and Task Management

• Working in Zendesk tool for solving issues. Maintaining a quality score above 95% continuously from the last 3 months. Taking escalation calls & sometimes doing floor support for L1.

• Always stay updated in the basic of process and applications.

• Solving the tickets in L2, Assist the customer retention

• IR Team- Working in loading and unloading incentive in driver app. also working in tracking the trucks from GPS through satellite & checking the ETA time and operate in driver desk about driver’s payments issue.

• Created training manuals, trained and provided technical support/feedback/coaching for a group of 30 plus temporary employees for a six month period during a surge of business.

• Monitored; inbound and outbound calls made and received by various operation teams and provided feedback to improve their client experience.

• Led calibration sessions for trainers to assist with new hire quality.

• Coached and mentored new Representatives until an acceptable level of proficiency was achieved.

• Took ownership of escalated situations that needed to be handled cautiously and efficiently due to the potential impact on customer satisfaction and brand image.

• Responsible for building and maintaining a positive and professional working relationship with all other departments among the organization.

Tools: Zendesk, Driver desk, Driver app (mimic app), Managed service portal, control tower portal or BB portal. 1 year in YCH Logistics India Pvt Ltd as Warehouse Management System. Designation : Operations Executive

Department : NCR Operation

Key Responsibilities:

General and Task Management

• Order management(north/east/south/west region)

• Primary contact for all FSL/ SFSL

• Follow up on ETA’s and deliveries

• Handling all escalation’s

• Managing KPI-1/2/3 performance

• Extracting reports and uploading

• Attending to customer queries and concerns

• Reverse logistics (defective)

• Submit the POD’s to the customer on time

• Monthly reports generation & circulation to the concern dept.

• Supervise and schedule warehouse and delivery staff to ensure safe and efficient operation of all warehouse functions.

• Manage the entire warehouse operations from shipment receipts to order management, picking, and Inventory management to order fulfillment.

• Maintain high standards of security in the warehouse.

• Conduct quality check and ensure all items meet with the quality criteria.

• Oversee warehouse operations to exceed expectations for productivity, daily workflow, product availability and accuracy.

• Ensure safe, clean and healthy working environment in compliance to statutory requirements and company policies. Accolades/ Achievements

• Got Shining Star Award from BlackBuck for the year 2019.

• Represented Cricket Team in Inter- College matches. Education

• Imamia High School, 2011

{State Board}

• Diamond PU College, 2013

{Pre-University Board}

• Diamond Group of Institution, 2016

{Bangalore University}

Professional skills

• Aptech Certified Professional in Ground Staff Services (8 months). Personal Profile

• Date of Birth : 27th October, 1995.

• Marital Status : Single

• Nationality : Indian.

• Sex : Male

• Languages Known : English, Hindi, Kannada, and Tamil. Declaration

I hereby assure that the entries made in this resume are correct to the best of my knowledge and belief. I shall assure that given an opportunity in your esteemed company shall strive for success and growth in all my endeavors and confident that with a little guidance I will be an asset to your organization.

Place: Bangalore (THILAK KUMAR B)

Date:

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