Email id:adg97c@r.postjobfree.com

Contact No: +91-967*******

V.RAJA

Diploma of Mechanical Engineering[pic]

OBJECTIVE

Seeking a position in Service period, Manufacturing Industry

and transport to utilize my skills, abilities and implement the best in the

industry that offers security and professional growth. I am keen to achieve

further professional development.

WORK EXPERIENCE FIVE YEARS

Working as a company of Ceat manufacture.pvt Limited in the field on

FSS (Tyre Field service specialist) on vellore district, (20 dec 2019 to

till now).

Worked as a company in at Kun Renault Service centre Ambatture

estate Chennai., in service shop of Warranty In charge working period of

(aug 19 to dec 19)

Working as a Company in at Nissan Service Centre, new vasoor

Vellore Dt., in service shop Warranty & Pdi Incharge, service advisor for

working period of (24th April 2015 to 2019 july)

Working as a company apprentice in the field on CNC machine operator

in Turbo Engry Limited,Sholingur Vellore Dt,. (24th mar 2014 to 23rdmar).

Undergone a Goverment Act apprentice in at Turbo Engry Limited,

Sholingure, Vellore Dt. In machine shop machine operator for the period of

24th mar 2014 to 23rdmar.

EDUCATION QUALIFICATION

Course Institution Board / Year of % Of

University Passing Marks

D.M.E Rajagopal polytechnic DOTE 2011-201 77.13%

college, Gudiyattam. 4

S.S.L.C Government Higher State Board 2011 68%

secondary school.

SOFTWARE SKILLS

know the basics of POR-E, CATAIA and Auto CAD

packages : MS office

WORK SKILL

Ceat FSS (Field service Specialist) Dec-19 to till now

. Provide Technical Support and effectively resolve problems with

proficiency and professionalism

. Provided customer service to enable the customer to make the correct

use of the products and services

. Properly Maintain vehicle tyres

. Report any abuse or possible manipulation of warranty claims

. Follow up daily basis of vehicle complaint status

. Increase tyre life and millage

. Monitor the tyre stocks in and out

. Provide a daily report to the transport service manager regarding

vehicle tire status

. Assist in coordinating with technicians to ensure proper failure

diagnostics

. Responsible for customer satisfaction

. Provide weekly report our manufacture and transport (mm per mileage)

SERVICE WARRANTY mar2015 -nov2019

. Report any abuse or possible fraudulent manipulation of warranty

claims or repairs to department management

. Process all warranty paperwork to ensure proper documentation

. Assist in providing technical analysis and coordination for joint

inspections

. Assist in coordinating with technicians to ensure proper failure

diagnostics

. Assist service consultants and technicians with any warranty

questions and explained campaign details

. Analyze problems, indentify trends and develop strategies for

maximizing claim processes

. Assist service consultants in closing all open warranty RO

. Provide a daily report to the service manager regarding claims

status. point out any claims requiring special attention

. Diagnostic the problem communicates with Nissan techline

. Handling the car programming of (ECU, BCM & KEY programming)

P.D.I (PRE DELIVEY INSPECTION) mar2015 to July 2019

. Responsible in the co-coordinating of work involved in the operations

of pre delivery inspections (PDI)

. Administer in proper order all PDI documentations in areas of job

cards, invoices, warranty, claims, creation of purchases order.

. Checking in truckloads inspection for damage and missing items.

. Assign a monitor of PDI works by Technicians

. Performing of quality checks on PDI work by technicians and

contractors

. Ensure quality of new cars be at levels of meeting customer

expectations and ensure customer satisfaction at delivery

. Provide administrative and technical support to sales personnel at

point of delivery

SA (Service Advisor) march'17 to oct '17

. Managing your own in work process and providing excellent customer

service

. Providing a complete and accurate written cost estimate for labor and

parts

. Test driving the vehicle with the customer

. Contacting customer regarding any changes in the estimate or promised

time

. Responding to all open repair order

. Ensure maintenance of dealership standards

. Responsible for customer satisfaction.

CNC Machine operator, mar2014-mar2015

. Operated CNC machines and loaded and unloaded parts, minor machine

offsets, minor tool changes, debarred, measured and documented

quality records

. Set controls and regulated speed, feed, coolant flow and angle of

cut.

. Identified machine malfunctions and resolved them.

. Ensure specifications compliance of first run piece and spot check

succeeding pieces

. Ensure dimensions of finished work pieces is in conformance to

specifications.

. Removed and replaced dull cutting tools

. Handled machine malfunctions by adjusting machine controls

. Verified machines settings and programmed control data for accuracy

Trainings attended

. Warranty training

. CRM training

. Ceat fss training

Technical skill

. Knowledge about the ESM

. Car programming of (ECU, BCM & KEY)

. Heavy vehicle maintains

PERSONEL QUALITIES

. Have a good communication skill

. Ability to relate easily with all kinds of people

. Always willing to learn, like to face challenges and have an ability

to work under pressure

. Ability to work well independently and as a member of a team

ACHIEVEMENTS

. Second place in DTR (Tamilnadu & kerala distric)

. Third place in vehicle campaign claims

PERSONAL DETAILS:

Name : V.Raja

Parent's Name : R.Venkatesan; V.Santha lakshmi

Date of Birth : 14-01-1995

Communication : No 484/3 Kalani Kattu st,

Address Karugambathur, Vellore-632013.

Sex : Male

Nationality : Indian

Marital Status : Unmarried

Languages Known : Tamil, English

Hobbies : Hearing songs

DECLARATION

I hereby state that all the above information is true to the

best of my knowledge.

Date:

Place:

(V. RAJA)[pic][pic]

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