VINCENT DUCHARME
Fort Pierce, FL *****
******.**********@*****.***
Authorized to work in the US for any employer
WAH- CSR
TTEC - Fort Pierce, FL
October 2019 to Present
I help guest with questions and Problems related to there Bank accounts and Cover any questions they may have about other products we offer.
WAH CSR
Sitel - Fort Pierce, FL
October 2014 to August 2019
Working with guest by phone, email or chat to find items to order or working to fix errors on there orders Data entry
Staffer
October 2013 to October 2014
Verifying and inputting data for account. Requesting other documents when needed Trouble shooting lower end computer problems as needed. Assist customers
Casher - Fort Pierce, FL
September 2008 to October 2013
Sep 2008 - Oct. 2013
. Receive payment by cash, check, credit cards, vouchers, or automatic debits. E Issue receipts, refunds, credits, or change due to customers.
. Assist customers by providing information and resolving their complaints.
. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash Registers, or optical price scanners.
. Greet customers entering establishments.
' Answer customers' questions, and provide information on procedures or policies.
' Sell tickets and other items to customers.
' Process merchandise returns and exchanges.
. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as Mopping floors and emptying trash cans.
. Stock shelves, and mark prices on shelves and items.
' Request information or assistance using paging systems.
' Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that WORK EXPERIENCE
There is adequate change.
. Calculate total payments received during a time period, and reconcile this, with total sales.
. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed Appropriately.
' Assist with duties in other areas of the store, such as monitoring flitting rooms or bagging and carrying Out customers' items.
' Sort, count, and wrap currency and coins.
' Compute and record totals of transactions.
. Compile and maintain non-monetary reports and records.
. Post charges against guests or patients' accounts.
.Weigh items sold by weight to determine prices.
' Keep periodic balance sheets of amounts and numbers of transactions.
. Cash checks for customers.
High School Diploma
Lincoln Park High School - Lincoln Park, MI
September 1990 to May 1996
• Customer Service
• Data Entry
• Cash Handling
• Computer Operation
• Cleaning Experience
• Computer Skills
• Phone Etiquette
• Computer Literacy
Picks up new skills quickly
Good at thinking outside of the box
Good at spotting errors and fixing them or reporting those to people that can fix them Multi tasking
EDUCATION
SKILLS
ADDITIONAL INFORMATION