Bellboy
Resume:
SIMON M KIBURU
**************@*****.***
Address: Al Habtoor IMPZ Dubai
Summary
Secure a position that will enable me to use my strong communication & organizational skills, customer service background and my ability to work well with people.
Key Qualifications
-Customer services
-Greeting guests
-Fluent English
-Highly organized
-Great ability to work with team
Experience
Bellboy hilton alhabtoor city dubai(2020 present).
●Uploading and Loading the Luggage.
●Handling Guest Luggage on Arrival and Departure.
●Entering and Leaving Guest's Room.
●Escorting and Directing Guest.
●Rooming the Guest.
●Arranging Transportation.
●Delivering Message, Mail or Parcel to the Guest's Room.
●Handling Lost and Found Items.
Hilton Al Habtoor City Elixir Health Club-GYM ATTENDANT (june 2019)
-Monitor exercising customers and provide fitness assessment and feedback.
-.Assist customers in safe exercising and proper body alignment.
-Address customer complaints and questions promptly and professionally.
-Refer customers to in-house fitness professionals including Spa Therapists, Exercise Physiologists, and Health Professionals when needed.
-Provide excellent customer services according to company standards.
-Report any safety hazards and unsafe practices to management promptly.
-Maintain fitness center clean, safe and organized.
-Ensure that fitness equipment and tools are maintained in safe and good working conditions.
-Instruct correct fitness methods and lifting techniques to minimize the chances of injury..
-Adhere to operating procedures and regulations of fitness facility.
Hilton al habtoor city (September 2018-March 2019)
POOL and spa attendant elixir spa
-Assisted guest with towels and robes
-Provided information regarding locker services and schedules.
-Made smoothies, fresh squeezed juices, coffee drinks, hot teas, and fruit platters.
-Developed and maintained strong professional relationships with clientele
-Collaborated with management to ensure the delivery of efficient, high-quality service to customers.
-Implemented a positive atmosphere resulting in returning and referred customers.
-Reviewed weekly inventory and recorded facility needs, saving time and money for company.
-Ability to adapt and work well with others.
-Consistently received positive feedback on performance
Emirates flight training academy
Room attendant transguard group { Nov 2017 – July 2018}
-Prepare necessary material required to accomplish daily tasks
-Execute room cleaning following Hotel Elan’s standards as well as Manager’s instructions
-Execute assigned hallway cleaning, and all other area requested by Manager
-Practice safe working habits, including bending and lifting appropriately to avoid injury,
-reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
Report any damages or repairs to the correct department
-Report every lost and found item to the Housekeeping Manager
-Maintain cleanness and organization of work areas such as linen closet, common storage rooms
Platinum 7D club
Waiter, customer service 2016 April- 2017 Jan
-Ensuring that the bar and lounge stations are fully stocked, clean and tidy at all times.
-Establish rapport with guests to build loyal and satisfied customers.
-Ensure knowledge of menu and restaurant promotions and any special offers.
-Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy.
-Replenish beverages and ensure guest satisfaction throughout the meal service.
-Able to up-sell all promotion available in the outlet.
-Ensure serving station is well-stocked at all times.
-Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system.
-Should know basic cashiering procedures like handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers.
-Be responsible for billing/credit card/payment and collecting feedback from the guest.
-Clear tables and prepare for service by polishing cutlery, glassware and crockery etc.
-Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas.
-Return all equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors and completing bar closing checklist
Education and Training
- Kenya Certificate of High School Education
-Achievers school of professional
-(Bachelor in computer study, grade A)
-Certificate in CPR, first aid and safety procured
Hobbies
Health and Fitness, Rugby and Swimming, Associating with guest and meeting new
References upon request
Contact this candidate