Customer Service Data Entry

NO: **, IST CROSS STREET,

MOORTHI NAGAR,

PADI, CHENNAI – 600050.

*********@*****.***

PHONE: 996-***-****

PROFESSIONAL SYNOPSIS & CAREER OBJECTIVE

I'm currently seeking for the employment to work with a professionally managed Organization, where I could have the opportunity to grow and contribute to the development of the Organization in all possible ways, where I get the opportunity to make use of my aptitude, educational and professional knowledge that I have gained.

EDUCATIONAL & PROFESSIONAL QUALIFICATION

COURSE NAME NAME OF INSTITUTION UNIVERSITY / BOARD YEAR OF PASSING B.Sc ANNA ADARSH COLLEGE, CHENNAI MADRAS UNIVERSITY 2011. HSC SHAMROCK MATRICULATION HIGHER SECONDARY SCHOOL 2008. VELAMMAL MATRICULATION HIGHER SECONDARY SCHOOL 2006. EMPLOYMENT SUMMARY (WORK EXPERIENCE – 8 YEARS & 6 Months) Worked in Accenture private solution limited in Chennai from January 5th 2012 to November 2018.

Designation: Claims Adjudication, O2C order to cash collections AR (Accounts Receivable and Accounts Payable).

EXPERIENCE SKILLS IN HEALTHCARE (CLAIM INSURANCE)

A result oriented professional with around 3.5 years of experience in the Healthcare (Claims Adjudication) BPO sector and Accounts Receivable order to cash.

Expertise in US Healthcare and insurance Claims Adjudication.

Pro-active and sense of urgency in completing assigned task.

Willingness to learn and a Team facilitator.

Good in Analytical, Investigation & Time Management.

Updating the team on follow ups, mentoring, good in documentation and drafting the action plans with implementation.

Good in making Power-point presentations.

EXPERIENCE SKILLS IN ACCOUNTS RECEIVABLE

Perform data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues/problems.

SURYA THIYAGARAJAN

I am playing a role of information processing specialist in which we will pull the work from onshore and complete the transactions as per the instructions provided by the Client.

Assess and resolve non-standard and standard issues or problems.

Seek advice and escalate issues when faced with tasks/problems out-side the scope of the work.

Pro-active approach towards dealing with Clients. End to End understanding of the process.

Follow Client procedures to achieve agreed team goals.

Clear all unprocessed/suspense account invoices as required. Preparing and updating the process documentation and reviewing them on regular basis.

Interact with clients at all levels of the Client’s Organization.

AR follow up for clearance of Past due invoices.

Escalate problem accounts with major Customers.

BACKGROUND

General Accounting Collection Ops Specialist with Accenture Operations based in Chennai, India.

With over 3 years & 4 months of experience in Collections worked for (1 year 9 Months), Customer service & Sales, Query Management for (1year 8months). I have always excelled at delivering highest levels of quality, regulatory adherence and an enriching Customer experience.

In Collections we used to Release the orders based on the Ledger’s payment history. Collecting Payments which is overdue and identifying issues. We do immediate response to agent’s calls and emails. Proper validation and follow up’s in debt disputes and deductions, Collect remittance information from Customer to clean up the unapplied cash.

In Prior Health care domain we used to work on Claims Adjudication, giving 100% assurance to the quality and adhering onshore daily follow ups and working on daily updates. We used work for US Domain. Daily target would be 130 claims.

RELEVANT EXPERIENCE & ROLE

I have experience as a Account Receivable Collection Specialist for a global company handling a team. Accounts receivable main responsibility allocation the cash. A cash applications specialist works under the supervision of a senior professional, recording client payments and ensuring that payments are accurate. The specialist also communicates with customers and resolves conflicts. In Collections we used to Assess and resolve non-standard and standard issues or problems. Seek advice and escalate issues when faced with tasks/problems out- side the scope of the work.

AWARDS AND ACHIEVEMENTS

Functional Expertise Industry Expertise Rewards & Recognition. Financial & Accounting Claims Adjudication R & R award for continuous 3 months. Accounts Receivables Host and Home Claims (US Domain) Got Submit Awards. Customer Service Financial Services Got Numero Awards. CURRENT ORGANIZATION

IQ Backoffice

Designation: Senior AP specialist.

Work Experience: Worked in IQ backoffice from April 3rd 2019 to August 19th

2020 with 1 year and 4 months.

PROFESSIONAL STRENGTH

Quick Learner a great leader.

Good Time Management Skill, Hard worker.

Communication and Negotiation skills.

Adapt any kind of situations and environment.

Pro-active person and self-confident person.

ADDITIONAL SKILLS

Self-motivated with a strong work ethic for professionalism and timeliness.

Capability to work for longer durations with equal efficiency.

Willingness and ability to shoulder any relevant job responsibility. PERSONAL PROFILE

Father Name: S.Thiyagarajan.

Address: No: 41, Moorthi Nagar, 1st cross street, Padi, Chennai-50.

Date of birth: 06-09-1988.

Gender: Female.

Marital Status: Single.

Languages Known: English, Tamil.

Nationality: Indian.

Religion: Hindu.

DECLARATION

I hereby declare that the above said information is true to the best of my knowledge and belief.

Place: Chennai

T. SURYA

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