Wilma P. Luna

**** ******** ******, ***** **, American Canyon, CA 94402 United States

916-***-****

adg8wb@r.postjobfree.com

Professional Summary

Dynamic Customer Service Representative successful in supporting customers in busy call

centers, practicing active listening skills to determine the needs of the customer. Professionally

represent the brand during all interactions, with a commitment to customer service and desire

to build relationships translate to customer loyalty and retention. Proven ability to resolve

complex problems, using tact and diplomacy.

Skills

Customer service excellence Recordkeeping

Cross-selling Cashiers and sales

Wireless and Service Account Receivable/Payable

Real State Bankruptcy

Coaching and Development management

Experience

Customer Service Representative Sep 1992 - Dec 2018

At&T - Commerce, Ca, United States

Customer Service Representative professional experience for 30+ years with one of the largest

telephone company in the nation.

Took charge of incoming and out going calls from various customers residential and business.

Handles Account Receivable within the company.

Education

Associate of Science : Accounting May 1982

Pampanga Colleges - Macabebe, Central Luzon, Philippines

* 3 years under graduate

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