Customer Service Manager

Otto Audirsch

**** ***** ******** ****, ********* TX 76063 808-***-**** ************@*****.***

Objective

Secure a responsible career opportunity to fully utilize my experiences, training and skills, while making a significant contribution to the success and profitability of the company. Education

ASSOCIATES DELAWARE TECHNICAL COMMUNITY COLLEGE

Major: Environmental Science and technology

Minor: Chemistry

CERTIFICATE OF COMPLETION CITY OF PORTLAND BUREAU OF PLANNING AND SUSTAINABILITY Major: Master Recycler Program

CERTIFICATE OF COMPLETION DALE CARNEGIE

Major: Effective Communication

Skills & Abilities

MANAGEMENT

Able to lead others in high-demand situations

Able to work independently in a fast-paced environment Experiences providing project management services in purchasing, inventory control, transportation, and environmental cleaning and waste packing projects Experiences planning, budgeting, scheduling, and goal setting. EPA and DOT Regulatory Knowledge

SALES

Possess an entrepreneurial spirit

Have competitive attitude

COMMUNICATION

Excellent written and verbal communication skills

Excellent presentation and negotiation skills

PROBLEM SOLVING

Combine patience, determination, and persistence to troubleshoot client issues Skilled at evaluating options and generating solutions Strong problem-solving and analytical skills

EXPERIENCE

OPERATIONS/MOVE MANAGER TWO MEN AND A TRUCK AUGUST 2019 - OCTOBER 2020 Managed, scheduled, and coordinated project activities for a small moving franchise. Conducted project quality audits to assure the ultimate in customer service. Maintained DOT and truck maintenance records.

OPERATIONS/TRANSPORTATION MANAGER STERICYCLE ENVIRONMENTAL MARCH 2014 - MARCH 2019 Managed, scheduled, and coordinated activities for a $4.5 MM 10-day transfer facility and a used oil processing facility. Scheduled inbound and outbound loads of hazardous waste and used and processed oil. Managed used oil sales developed and maintained customer relationships. Managed and maintained a $100K environmental supply inventory. Managed a fleet of 10 commercial vehicles at multiple locations. Maintained a safe work environment by cultivating a safety culture. Maintained regulatory and DOT compliance and regulatory agency interface. LOCATION MANAGER PSC ENVIRONMENTAL ENVIRONMENTAL SEPTEMBER 2008 - MARCH 2014 Managed, scheduled, and coordinated activities for a $4.5 MM 10-day transfer facility and a used oil processing facility. Maintained a safe work environment by cultivating a safety culture. Scheduled inbound and outbound shipments of hazardous waste and of used oil and processed oil. Managed used oil sales. Managed and maintained a $100K environmental supply inventory. Managed a fleet of 10 commercial vehicles at multiple locations. Maintained regulatory and DOT compliance and regulatory agency interface. Grew revenue through sales and effective price quoting and bidding. Provided monthly revenue and expense forecasts to upper management. Conducted monthly financial statement presentations to upper management. ACCOMPLISHMENTS

Initiated the integration of company core values into the recruiting and corrective action processes

Successfully integrated two customer service platforms with no service interruptions Reached and maintained 100 percent service efficiency Maintained a safe work environment earning the Diamond award 4 years no accidents and the Platinum Award 5 years no accidents

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