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Butler Supervisor

Location:
Abu Dhabi, United Arab Emirates
Posted:
October 23, 2020

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Resume:

ROLEX CELERES DURO

Flat *** Arab Construct Building

Airport Road, Abu Dhabi UAE

056-***-****

adg8vs@r.postjobfree.com

WORK EXPERIENCE

July 2019 – August 2020 PALACE BUTLER SUPERVISOR

Emirates Palace Hotel, Abu Dhabi U.A.E

Responsibilities:

Implement PPE while Serving Food & Beverages and receiving guests due to current situation.

Understand and execute all policies, procedures, standards, specifications, guidelines and training programs.

Ensure that all food products are consistently prepared and served according to the recipes, portion, cooking and serving standards.

Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all the time.

Prepare all required paper work, included forms and report.

Compile the monthly regional training reports.

Organizes Rota, hour owing and overtime to suit the needs of the butler department.

Liaises closely with Front Office to be aware of late arrivals, early for following day, VIP suites and special requests.

Listens to employee grievances work performance to the Deputy Butler Service Manager. Report any guest complaints/comments to Deputy Butler Service Manager/Executive Housekeeper.

Check the expiry date reports of the food and beverages store must be updated.

Dealing complains to the guests and act accordingly with the hotel policies.

Check the arrival suites to ensure standard operating procedure must follow. October 2014 – June 2019 PALACE BUTLER

Emirates Palace Hotel, Abu Dhabi U.A.E

Responsibilities:

Attends briefing to be updated of the promotion, events and arrival guests to ensure the preferences, traces and food restriction must follow.

Preparing the arrival suites, placing amenities prior to the arrival time.

Receiving for VIP’s, Delegates, Head of States and Celebrities.

Doing show round to the suites, taking itinerary, bookings and plans for the whole stay.

Taking wakeup calls, Food and Beverages orders, laundry and pressing, shoe shine, unpacking and packing luggage.

Servicing the suites in daily timings and arranging occasions, celebrations and guest request.

Serving Food and Beverages with the accurate time and orders.

Informing events and promotions within the hotel and tourist attractions.

Record and check expiry dates of Food and Beverages Stores, Pantries and minibars on schedule basis.

Collaborating with Front Office, Housekeeping and the entire department for smooth operation. Feb. 2013 – Sept. 2014 ASSISSTANT BUTLER

Emirates Palace Hotel, Abu Dhabi U.A.E

Responsibilities:

Attends briefing to be updated of the promotion, events and arrival guests to ensure the preferences, traces and food restriction must follow.

Preparing amenities, picking up food and beverages for day to day operation.

Ensure all occasion and celebration amenities must be ready prior for the delivery time.

Check the on call items for the product consistently and availability.

Ensure the pantries and trollies are tidy and clean.

Record and report the breakages and missing of crockeries, cutleries and glasses.

Serving welcome drinks of the group arrival in the lounge. May 2008 – January 2013 ROOM ATTENDANT

Emirates Palace Hotel, Abu Dhabi U.A.E

Responsibilities:

Attends briefing to be updated of the promotion, events and arrival guests to ensure the preferences, traces must follow.

Use correct cleaning chemicals for designated surfaces, according to regulations and hotel requirements.

Clean assigned guest rooms by priority and giving turndown service.

Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.

Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.

Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.

AWARDS AND CERTIFICATES RECEIVED

Long Service Certificate – 10 Years May 2018

Emirates Palace Hotel, Abu Dhabi, UAE

Excellent Service Feedback for the Month of January 2020 Emirates Palace Hotel, Abu Dhabi, UAE

Excellent Service Feedback for the Month of July 2017 Emirates Palace Hotel, Abu Dhabi, UAE

Hotelier Nominee of the Month of October 2015 - Butler Department Emirates Palace Hotel, Abu Dhabi, UAE

Certificate of Appreciation during the Gulf Cooperation Council (GCC) Dec. 2010 Conference Emirates Palace Hotel, Abu Dhabi, UAE

Certificate of Appreciation for achieving the highest score of LQA (Leading Quality Assurance) in Turn Down Shift. January 2010

Emirates Palace Hotel, Abu Dhabi, UAE

TRAININGS

Hotel Butler Service Training Helborn Hospitality

Emirates Palace, Abu Dhabi, UAE

June 30, 2016

Online Training – Lobster Ink

Emirates Palace, Abu Dhabi, UAE

Emergency First Aider plus Defib & CPR

Highfield Qualifications

May 08, 2019

Basic Fire and Safety Awareness Training

Emirates Palace, Abu Dhabi, UAE

Essential! Housekeeping Training Programme

Emirates Palace, Abu Dhabi, UAE

January 2012

SKILLS

Proficiency in Microsoft Office Strong Work Ethic

Leadership Skills Food and Beverage Services

Communication Skills Flexible

PERSONAL INFORMATION

Age : 37 years old

Date of Birth : April 24, 1983

Civil Status : Married

Citizenship : Filipino

Height : 5’6”

Weight : 81 kgs.

UAE Driver License # : 2613334

EDUCATION INFORMATION

College : Father Urios Saturnino University

Bachelor of Science in Commerce Major in Marketing Philippines, March 2005

CHARACTER REFERENCE

Mario Adrian Madera Nicolas Messian

Assistant Butler Manager Hotel Manager

Emirates Palace Hotel Emirates Palace Hotel

+975*-***-**** +971-*-***-****

Aariff Nazeem

Assistant Front Office Manager

Emirates Palace Hotel

+975*-***-****



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