Social Media Service Representative
Resume:
JAYLENE DORSEY
**************@*****.*** · LinkedIn Profile · Twitter/Blog/Portfolio
EXPERIENCE
DATES FROM – OCT 31 2018 – FEBRUARY 27 2020
SOCIAL MEDIA ANAYLST, Cognizant TAmpa Florida
Moderating online content in a professional fast-paced environment that requires a high degree of accuracy, multi-tasking and clear, efficient communication.
Review video and photo content to determine if internal client policy has been violated
Supply valuable data and insight on violating and non-violating content via use of a complex decision tree
Keep up to date on new policy, policy changes, trends and exceptions
Escalate sensitive content as needed for immediate client review
Internally escalate observed trends, issues and challenges for resolution or improvement
DATES FROM – MARCH 2018-JULY 2018
CATERING SPECIALIST, Einstein bros Bagels Tampa FLorida
Keep history of our daily sales
Market to companies/ business all around Tampa to try our Catering services
Deliver all catering and in store orders in a timely manner making sure everything is as ordered by our customers
DATES FROM – MARCH 2016- FEB 2018 - MANCHESTER CT / RIVERVIEW
CUSTOMER SERVICE REPRESENTATIVE, Walgeeens
Keep history of our daily sales / inventory
Ensure all of our customers are satisfied and have the best experience possible with our store
Take phone calls from old and new Walgreens customers assisting them with any questions or help they need
Scan Fed ex orders made online to our store so customers can receive them on time and correct
DATES FROM AUGUST 2016 – MAY 2017
NOON AIDE, Waddell Elementary School
Assist teachers with any help needed in the class room with children from grades k-5
Ensure that everyone was being safe and helped when needed in the lunch room and recess times
Brainstorm new ideas to help the students with behavioral issues
DATES FROM – OCT 2015- MARCH 2016
SOUS CHEF / SERVER, White Oaks retirement home
Help the chef on shift with getting everything ready for the residents for breakfast, lunch and dinner
Ensure all of our residents were pleased and happy with the meals on each meal shift
Set up dining room for each meal before residents arrived for their meals
Brainstorm any new ways to make everything run smoother in the kitchen and out in the dining room
EDUCATION
JUNE 2015
HIGH SCHOOL DIPLOMA, Manchester high School
AUG 2016
ASSOCIATES IN BUSINESS MANAGEMENT, Hillsborough Community College
Currently I am still enrolled in college working towards my degree to open my own catering business
SKILLS
Market to other businesses to bring in more clientele to our business
Disciplined approach to time management
Ability to learn and adapt to new information and technology platforms
Operate windows based programs
Comfortable receiving ongoing performance feedback and coaching
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