Julio Vargas

C: 347-***-**** adg8ta@r.postjobfree.com https://www.linkedin.com/in/julio-vargas-86b3b61b

PROFESSIONAL EXPERIENCE

Department of Veterans Affairs, New York, NY

Program Support Assistant GS-6 Jun 2017– Present

Manages customer service through interpersonal skills telephonically and in person/continuity of care by providing concise knowledge of the service, purpose for the patient visit, scheduling appointments and follow ups, management of the clinic wait time while ensuring compliance with established policies and regulations.

Performed multiple project aspects including pre-inception coordination, follow-ups, documentation, auditing, communication plan, governance, data entry, processing forms etc.

Coordinates and performs administrative services for management information systems, telecommunications, budget, finance, procurement, human resources, training, logistics, property, space, records, printing, mail, travel, and office equipment.

Advises management on assigned administrative matters.

Conduct or participate in the evaluation of administrative programs, systems and methods and identify ways to improve the efficiency and effectiveness of these services at the local level

Receives new and recurring applications for care. Procures data from official records, verifies information contained in the application.

Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.

Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.

Serves as key member of the patient care team providing crucial administrative advice and guidance.

Maintains electronic calendar for appointments, meeting, and conference calls, and provide written reports, minutes, and briefings.

Established new administrative procedures resulting in immediate increased productivity and efficient resource utilization.

B,

Provide briefings, orientations, staff development, and training [in a patient support setting]

Direct usage of Veteran’s health information and Technology Architecture (VISTA) to access information in the medical center computer system.

Department of Veterans Affairs, New York, NY

Project Coordinator/Work Study Student Jan 2015– Jun 2017

Collaborated with Project Manager (PM) and others informed about project status and issues that may affect client relations. Supported the PM’s in coordinating deliverables and meeting project scope and will own assigned tasks for the entire project, or portions of project.

Managed multiple project aspects including pre-inception coordination, follow-ups, documentation, auditing, devising a communication plan and project governance.

Performed preparing the procurement package to include the Performance Work Statement (PWS) Statement of Work (SOW) and Independent Government Estimate (IGE) to include market research

Utilized project scheduling tools to monitor projects plans, work hours, budgets and expenditures.

Coordinated with the PM in the drafting and issuance of project proposals, RFP’s, tenders, budgets, cash flows, and preliminary schedules.

Served as technical advisor to monitoring contractor performance, track technical issues and productivity.

Prepared and submitted Purchase Requests (PR) while participating in the drafting of Quality Assurance Surveillance Plan (QASP) checklist

Evaluated and compared quotes/proposals from vendors/contractors for assigned contracting officers.

XEROX (Contractor) New York, NY

Data Collection/Field Service Technician Sept 2013- Sept 2014

Assembled data from many sources to complete analysis, accumulate it in prearranged format, and enter data in several data analysis software packages.

Monitored all data per management policies and procedures

Coordinated in analyzing all data and maintained record of findings.

FDM GROUP New York, NY

Project Manager Consultant Mar 2012- Mar 2014

Collaborated with others informed about project status and issues that may affect client relations. Supported team in coordinating deliverables and meeting project scope and will own assigned tasks for the entire project, or portions of project.

Authored project charters while monitoring project goals, milestones, and supporting documentation.

Implemented networked project planning, and reporting tools to inform all project members of progress and milestones.

Maintained constant communication with project team manager to report progress, identify issues, and allocate resources.

Assigned programming tasks to team members and set milestones to monitor progress.

Collaborated with several training teams as subject matter expert to ensure the most up-to-date policies and procedures were communicated to end-users.

UNITED STATES ARMY UIJEONBU, SOUTH KOREA

Asst. Operation Manager/Instructor Jan 2010- Oct 2011

Trained and effectively grasped newly instituted USASMA Course Management Plan within a short suspense, and in time for implementation of the program.

Developed and delivered coursework, training materials and lesson plans based on field experience and technical knowledge into a customized, learning-centered program.

Oversaw the design, delivery, and continuous improvement of student trainee programs to increase the graduation rate to a division standard of 95%.

Served as an engineering consultant during client projects, ranging from utilities to transportation.

Controlled inventory management functions for the academy that maintained over $65,000 in inventory, which resulted in accurate inventory levels.

Analyzed and corrected internal procedures while making suggestions with executive senior staff to enhance the overall improved performance of Academy operations.

Signal Support System Chief Mar 2009 -Jan 2010

Managed the security, care and maintenance of sub-hand receipted and tactical communications equipment and warehouse facilities valued more than $20,000,000.

Senior advisor to the Battalion Commander for all signal communications related matters.

Managed the tactical communications Cell and the Automated Help Desk support to the Battalion Command team, Staff sections and six Divisional General Staff sections.

Coordinated with upper management in the building and maintenance of the battalion RF/SATCOM infrastructure in accordance to business needs while participating in regular updates, maintenance and addressing any technical questions and concerns.

Managed second- and third-level support for over 400 clients in isolating and troubleshooting communication problems for secure and non-secure government WANs.

Designed training programs focused on team building by creating a climate that encouraged team development.

Coached and mentored 14 staff members in the supervision of information network security and Army Information Assurance policies.

UNITED STATES ARMY LAKE WALES, FLORIDA

Recruiter Jan 2006 - Feb 2009

Initiated and counseled prospective enlistees regarding personal goals as well as personal aptitudes, training opportunities, job satisfaction and stability, advancement, prestige and military life.

Conducted applicant interviews requests, background investigations, and packet preparations.

Managed specific training needs while providing assessments to support the design and development of recruiting training programs.

Assisted in market research and analysis of recruiting territory and makes appropriate recommendations to station commander.

Served as a liaison to civic leaders and public officials within the community.

EDUCATION AND TRAINING

DeVry, Keller Graduate School of Management, New York, NY

MBA Project Management, egd. Dec 2020

DeVry College, New York, NY

B.S Business Administration, Minor Project Management, Jan 2016

Department of Veterans Affairs, New York, NY

Contracting Representative Certificate, Mar 2017

New York University, New York, NY

Certificate: Project Management, Sept 2013

FDM Group, New York, NY

ITILv3 Foundation Certificate, Jun 2013

US Army

ABIC/SGL instructors Certification, South Korea, Jan 2010

Recruiter Training Academy, Ft. Jackson, South Carolina, Aug 2005

Skills

Computer Patient Records (CPRS), Veterans Information Systems Technology Architecture (VISTA), System Development Life Cycle (SDLC), Change Management, Procurement and Acquisition Contracting, OS Administration, Business Analysis, IT Service Management, Program & Project Management, Expertise with MS Suite (Word, Excel, PowerPoint and Project), database management, and graphics software programs.

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