Customer Service Information Security

Jason Mauric, PMP

**** ***** *** ** ******, CO **403

Cell Phone: 612-***-**** E-mail: ***********@*****.***

VP OF INFORMATION TECHNOLOGY

QUALIFICATIONS PROFILE

Results-driven Leader with demonstrated track record for training and motivating high-performing technical teams, managing national and global corporate and restaurant IT operations, and delivering Best Practices technical services to thousands of end users. Knowledgeable Project Management Professional experienced with managing numerous concurrent technology development projects streamlining, aligning, and standardizing business processes, reducing operating costs, and increasing technical operations productivity/efficiency. Interpersonally-skilled motivator recognized for brainstorming and implementing innovative technical solutions and methodologies, executing continuous quality improvement programs, and delivering technical innovation, operational, and performance excellence.

CORE COMPETENCIES

Operations/Project Management, IT Implementation, Security/Risk Management

Technical Team Training, Development, & Performance Management

Third-Party Vendor Negotiations/Management, Contract Negotiations, Budget Administration

Strategic Planning, New Business Development

Project Management (PMI), Cross Functional Team Leadership

Business System Applications Development & Support

Customer-Focused, Collaborative, Team-Oriented Culture

PROFESSIONAL EXPERIENCE

SKYPORT HOSPITALITY, 2019 – 2020

VP of IT, Denver, CO

Responsible for providing strategic and tactical leadership and guidance in developing, coordinating and implementing security strategies and solutions for the company. Collaborates with team members, service providers, senior leadership to establish goals and define the Technology Services Management strategy and objectives

Accountable for profitable business performance and revenue generation, maintaining high standards of customer service, and acting with integrity. The Director of IT ensures objectives are achieved while operating within all company guidelines and following ethical business practices.

Recommends and plans information technology to support and meet company objectives based on research and evaluation

Directs and manages the support and maintenance of business applications, including management of related vendor relationships

Directs implementation and execution of new/upgraded information systems and network infrastructure through well-defined plans including procedures, deadlines, and accountability

Evaluates and implements IT procedures and equipment for maximum efficiency and cost containment

Manages all IT related personnel, vendors and service providers (internal and external)

Provides formal supervision and coaching for the Information Technology team and sets vision and direction to inspire and drive continuous improvement of policies, standards and procedures

Ensures users are provided professional, courteous, and timely support and service

Structures, leads, trains, and develops IT staff

Stays abreast of trends and regulations to ensure effectiveness and compliance

CRAFTWORKS RESTAURANTS & BREWERY GROUP, INC, 2015 – 2019

VP of IT, Denver, CO

Team provides support to 2 corporate headquarters, multiple restaurants concepts over 200 locations over 42 States. Report to the CEO and develop CraftWorks technology roadmap with focus on customer service, operational excellence, system uptime, IT governance and budget reduction. Direct key initiatives to support the business objectives and work directly with the PMO and steering committee to help drive initiatives to completion.

Supervise recruitment, development, retention and organization of all IT staff in accordance with corporate budgetary objectives and personnel policies.

Reduced monthly technology expenses by 20% through technology consolidation and virtualization.

Negotiated 10% savings on contract renewals in the first 2 years at CraftWorks.

Helped reduce labor and improve kitchen efficiency in all concepts by implementing an innovative mobile ordering solution for service staff.

Successfully transitioned 2 datacenters from corporate headquarters to the cloud which improved Manageability and Uptime.

Instituted and managed information security programs to formalize CraftWorks security policies and mitigate security risks. Implemented multi factor authentication at both corporate headquarters and at the restaurants, which help reduce our email phishing and spoofing.

Streamlined IT governance & compliance by introducing new processes and procedures. Established a change management board to help the enterprise with modifications that affect customer service and operational excellence.

Manage strategic vendor partners to ensure consistent product delivery and adherence to budget

BUFFALO WILD WINGS, 1991 - 2015

Director of IT, Minneapolis, Minnesota,

Directing enterprise-wide IT operations, recruiting, hiring, training, and directing IT, Restaurant and Home Office Support Teams, and drove IT systems implementation and technical support to 500 corporate and 35,000 national end-users in 1000 restaurant locations.

Partnered with CEO and senior leaders, defining corporate vision and strategy, creating project roadmaps and milestones, and communicating project plans to the Enterprise Project Management Office.

Oversaw the execution of 40 to 50 annual desk-facing, internal, and technology development projects, delegating team assignments, allocating project resources, and assuring seamless, end-to-end, on-time, on-budget project completion.

Championed/oversaw Cisco $6-million network stack implementation project at 500 corporate restaurants, substantially increased PCI security and operational versatility, leveraged guest technology innovation, optimized the guest experience, and minimized IT management costs.

Collaborated with cross-functional international project teams, defining international Canada, Mexico, Middle East, and Pacific Rim facility technical requirements, strategizing/recommending technical operational solutions and third-party providers, and supporting company international business development initiatives.

Sourced/selected third-party vendors, reviewing statements of work, negotiating vendor contracts, bridging internal team/project manager communications, monitoring vendor performance, and maximizing product service quality, billing accuracy, and service delivery.

Identified and recruited Microsoft vendor, negotiated $750,000 contract, facilitated the successful rollout of Link Enterprise solution, reduced video-conferencing spend by 50% to 75%, cut travel costs, and streamlined end-user telecommunications and satisfaction.

Intensified security focus, recruited outsourced security vendor, evaluated/identified end-to-end system vulnerabilities and gaps, developed/launched Security Program, successfully integrated ongoing security enhancements and improvements, and mitigated corporate risk and liability.

Presented domestic and international POS option, unified enterprise-wide POS platforms, successfully executed corporate mandate, and improved POS flexibility, technology readiness, and front and back-end data management and reporting processes.

PROFESSIONAL AFFILIATIONS

Think IT Member

National Restaurant Association

Project Management Professional

PROFESSIONAL CERTIFICATIONS

PMP Certification, 2010 # 1377526

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