Processor

Consumer Loan and Real Estate Mortgage/Title Insurance Banking and Financial Professional

CarolAnn Visich Engler

**********@*****.***

614-***-**** (cell)

614-***-**** (alt)

EXPERTISE

Exercise effective organizational and time management skills in daily performance

Ability to use analytical and problem-solving skills to provide solutions

Skilled in listening and responding to customer needs and concerns

Thorough knowledge of title law, regulations, mortgage processing, underwriting and banking guidelines

Skilled in Microsoft Word, Excel, Outlook

Preparation of loan documents / Post closing review and quality assurance

Mortgage Loan Processor

EMM Loans (Temporary) - Remote OH

July 2020 to September 2020

Responsible for managing a pipeline of 50-100 loans

Daily communication with borrowers to obtain information for underwriting

Verified employment, insurance, and all stipulations required for loan approval

Real Estate Title Insurance Loan Closing Coordinator

Associates Title Company- Remote OH

March 2020 to July 2020

Responsible for the timely production of real estate title commitments

Works closely with mortgage brokers and lenders to resolve and correct title discrepancies

Meeting production requirements with accuracy within Company guidelines and timelines

Customer Service Sales Specialist

Conduent Business Solutions - Groveport, OH

May 2018 to February 2019

Assisted inbound callers with purchase needs.

Explained product information.

Gathered knowledge to help consumers reach a total solution to their electronic ne

Loan Documentation Process Specialist

JPMorgan Chase (KForce) - Westerville,OH

April 2017 to December 2017

Reviewed consumer files to verify that the most current and correct authority

documents were used in order to validate and properly execute wealth management contracts.

Upon said review updated company databases as needed, and corrected any errors and/or omissions pertaining to said executed documents.

Real Estate Mortgage and Consumer Loan Closing Processor

Skye Closings - Gahanna, OH

September 2016 to February 2017

Received orders from various title agencies and finance companies. Delegated orders to qualified signing agents across the United States

Contacted signing agents to verify closing times and confirmation of closing status

Assembled closing packages and verify the documentation according to lender guidelines

Assistant Mortgage Loan Processor

Tower Mortgage/Physicians Loan (Robert Half) - Columbus, OH

March 2016 to July 2016

Assisted Senior Processor with daily volume of 75 - 250 loans

Verified loan applications for accuracy correcting any omissions and/or errors

Communicated with borrowers regarding loan application status

Collected required documentation for Underwriters, Title Companies and Mortgage Brokers

Human Resources Administrative Assistant

Exel Logistics/DHL - Groveport, OH

September 2015 to January 2016

Verified employee records in Kronos timekeeping application

Researched payroll discrepancies

Lead new employee orientation sessions

Provided company policy and procedure information to Associates upon request

Filed invoices and sensitive employee information in appropriate files

Utilized problem solving skills daily

Accounts Payable Clerk

Ohio Housing Finance Agency (Aerotek) - Columbus, OH

December 2012 to December 2014

Verified posted payments for the Save The Dream Ohio Project from loan servicers

Initiated payments to loan servicers to cover shortages

Processed payment changes requested by loan servicers (upwards of 2,500 per month)

Updated information on Excel worksheets daily

Scanned pertinent documents into electronic filing system

Administrative Support and Real Estate Mortgage/Title Insurance Processor

Private Contractor - Columbus, OH

March 2006 to November 2012

Huntington National Bank - Performed mortgage Loan Processing/Closings

JPMorgan Chase - Performed Data Entry, Word Processing and provided customer service to consumers via phone in a busy call center environment

Northwest Title Insurance Companies - Initiated, reviewed and satisfied all aspects of real estate title transactions

Trident Title Agency - Ensured real estate transactions compliance with government and company guidelines

Real Estate Title Insurance Processor/Closer

Landsel Title Agency - Gahanna, OH

April 2001 to February 2006

Responsible for the timely production of real estate title commitments and policies

Worked closely with mortgage brokers and lenders to resolve and correct title discrepancies

Consistently met or surpassed daily production requirements for accuracy and timelines

Real Estate Title Insurance Processing and Closing Department Manager

First Ohio Title Agency - Columbus, OH

August 1997 to March 2001

Successfully managed a staff of four processors

Responsible for ensuring the productivity and accuracy of each team member

Personally completed over 3,000 final title policies within a six month period

Promoted from Order Entry Associate to Department Manager in two years

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