Tracy Keeping Tel : 1-646-***-****

SMC, ITIL, Six Sigma, PRINCE2 E-mail: adg8q9@r.postjobfree.com

An accomplished solution focused senior executive with a technical past. I am a charismatic personable well-rounded dynamic professional with extensive technology, and people management experience. A Transformational leader focused on driving enterprise-wide change, regulatory compliance, risk and controls with deep end-to-end program management experience leading global/cross functional teams to address board-level issues with c-suite sponsors.

Key Achievements

Directed the transition of the Risk and Control functions to the newly Cyber Security operating model at JP Morgan Chase (~150 employees)

Drove enterprise-wide regulatory compliance program IPV to address board-level issues with c-suite sponsors (Deutsche Bank)

Developed a centralized vendor operating model to support the newly formed Testing Center of Excellence within the Bank (Deutsche Bank)

Established and led DB Vendor Risk Management process for the largest outsourcing deal with Hewlett Packard

Reduced the niche of Application Testing vendors from 14 to 4 – saving Deutsche Bank $15MM of savings

Transitioned the Change Management functions to off-shore model with no outages and the retention of key critical resources (Deutsche Bank)

Led the primary datacentre fit out at Thomson, including Vendor Selection whilst ensuring continuous operations $14MM

Specialities

Program Management

Business Continuity

Vendor Management

QA Life-Cycle Management

Testing

Crisis Management

Regulatory Risk & Compliance

Change, Problem and Incident Management

Production Support

Data

Work Experience

JP Morgan Chase 2017 to current

Executive Director – Global Technology Portfolio Management Office Head

This leadership position directs and oversees the Portfolio Management Office to ensure IT programs and projects meet organization goals and standards. Responsible for the development and implementation of PMO Policies, Standards and Processes, directs project management staff, and works with other leaders across the bank to define, prioritize, and develop projects and programs. The PMO Head is also responsible for the oversight and governance of those investments with the most complexity in delivery, greatest impact if they fail or being key to deliver the GT Strategy. These programs are named Significant and receive elevated oversight, control, transparency and timely reporting.

Executive Director – Global Technology Infrastructure Control Officer

Objective was to centralize a federated organization (~150 employees), by standardizing overall roles and responsibilities in line with industry standards. Uplift existing talent to optimize performance levels and implement changes to enhance overall effectiveness and reduce the number of unsatisfactory audits being reported across Global Technology Infrastructure. Primary focus on Internal Audits and Assessments and a multiyear remediation program to remove vulnerable protocols and cyphers from the environment

Deutsche Bank 2008 - 2017

Director, Head of Regulatory, Risk and Control

Developed and led the IT Regulatory & Risk Function for CTO and CISO. Delivered the IT Risk Technology book of work. Managed all ongoing regulatory committed Corrective Action plans. Resolved a broad base and complex

issues driving enterprise-wide change, regulatory compliance, risk and controls. Deep end-to-end program management experience leading global/cross functional teams to address board-level issues with c-suite sponsors.

Director, Vendor Risk of Nucleus (Outsourcing) / 3rd Party Risk

Objective was to ensure that the outsourcing commercial agreement had the internal and external approvals required. Responsible for ensuring that all internal and external engagement, notifications and approval activity required for contract signature and service commencement was complete for the largest out sourcing deal at DB. Led interactions with Legal, Compliance and Regulators to ensure all Risk related findings were mitigated prior to Master Service Agreement signing

Director, Change & Testing Transformation

Responsible for leading the Change & Testing Transformation including Test Data Management and Sanitization across Global Technology. Accountable for driving the Testing Target Operating Model program to reduce the number of strategic and niche test vendors across Application Services and transition to a managed service. Led the Quality Control Governance team responsible for increasing transparency of delivery to drive sustainable quality improvements in testing of applications focused on industrialized standardization and automation of testing. Budgetary program delivery of $100+MM book of work

Director, Global Head of IT Service Continuity, New York

Accountable for Disaster Recovery for applications and infrastructure across the bank. Owned, maintained and enforced the Technical Disaster Recovery Standards as well as identified and implemented improvements in the service continuity space to ensure readiness for disaster recovery situations. Successfully transitioned operational teams to off shore managed service. Successfully led the recovery of Hurricane Irene event

Director, Global Head of IT Change Management, London

Responsible for developing and streamlining the change management process, including requirements and definitions across the organization. Focused on delivering standard process for managing all changes to the IT Production environments; Initially streamlined the change management approval process, then implemented a standard change control process with aligned stakeholders

Thomson Reuters (Financial) 2006 - 2008

Director, Head of Business Continuity Management, Data Centers & Tech Operations

Responsible for the day to day of the Thomson Reuters datacenters, the recovery after 7/7 terrorist attacks in London to Thomson Reuters Technology Operations and implementing a Business Continuity Management Framework. Led the primary data center fit-out (budget $7MM) whilst maintaining continuous operation (~2500 employee)

Credit Suisse First Boston 1994 - 2006

Vice President – IT Organizational Change, Crisis Management, Disaster Recovery

During tenure at CSFB, I began as an Assistant Vice President leading the Mainframe Production Support team and progressed to Senior Vice President, responsible for managing various team sizes to senior Operational and Technology functions across the firm. I played a major part of the crisis management team that led the recovery for Credit Suisse during the Canary Wharf terrorist bombings.

Lloyds of London – Merrett Management Services 1987 - 1994

IT Support – COBOL Programmer – Disaster Recovery Lead

Accreditations and Qualifications

PRINCE2 Foundation

2004

Six Sigma GREEN Belt Foundation

2004

Business Continuity Institute

2004

ITIL V3 Foundation

2009

CMMI – Capability Maturity Model Integration

2010

CSM – Certified SCRUM Master

Scrum Alliance

2020

PMP – Project Management Professional

Exp. 2021

CISM – Certified Information Security Manager

In Progress

Exp. Dec 2020

CGEIT – Certified in the Governance of Enterprise IT

In Progress

Exp. Dec 2020

Ability to turn preliminary or ambiguous information, ideas or problems into well-defined plans and solutions;

Ability to communicate effectively in both written and verbal formats;

Ability to organise and manage multiple priorities;

Strong analytical skills with high attention to detail and accuracy;

Ability to articulate complex concepts in a clear manner;

Track record of providing constructive consulting;

Demonstrated knowledge of COBIT, NSIT, ITIL, Basel, PCI and OCC Heightened

Experienced working with Internal and External Auditors and Examiners

Education

BA Technology (*not complete)

Open University

Waltham Forest College

Graduated May 1986

O’Level English, Math, Music

Graduated May 1985

Volunteer Experience / Interests

Gods Love We Deliver

2011-2016

EWF Executive Women’s Forum JPMC Champion

2018- to 2020

The Josephine Foundation Board Member (501c)

2018- to current

UK and US Citizen

Contact this candidate