Social Media Customer Service
Resume:
Phone
Proficient in Microsoft Office
and Google Suites
Social Media Management
Knowledgeable in Tableau
Interpersonal Skills
Customer Service
Teamwork
Limelight Tolerant & FlexibAvandStrong Communication Strong Com MARC
ANTHONY
MAJOR
Linkedin.com/in/marcantmajor
********@*****.***
Managed Social Media for
Sacred Heart Univ. Men’s D1
Soccer Team
Developed and presented
marketing campaign for Save
the Children
BMW Ultimate Driving
Experience
Coordinated Fan Engagement
with Sacred Heart University
Athletics
Octagon
Event Trainee July 2020 – Present
• Coordinate and execute all on-site activities
• Responsible for daily set-up, breakdown, and
maintenance of all event equipment
• Conduct participant registration and instruction
• Troubleshoot on-site challenges
• Provide daily test-drive and registration recaps
• Rotate between various activation components onsite
• Ensure that event attendees have a positive and
engaging experience
• Answer product related questions
• Assist with upkeep of fleet vehicles
• Work with the core account team on program wrap-up
• Keep organized records of all travel expenses and time tracking
New York Road Runners
Runner Service Representative, March 2020 – July 2020
• Engage with runners and spectators and provide accurate information about the specific event and New York Road Runners
• Produce customer service-related reports/presentations as needed, providing key metrics, insights and
recommendations based on current trends and volume of requests
• Manage various projects quarterly, including but not limited to club team communications, Race Free program facilitation, processing of specialty memberships, disqualification notices, premium shipments, and virtual racing support
Converse
Operations Supervisor, June 2019 – Present
• Partner with store manager in achieving sales and profitability targets by providing direction to other store employees
• Ensures that employees are cross trained as appropriate in all areas of operations such as footwear, apparel, equipment, cashiering, and stockroom
• Opens and closes the store and performing various administrative duties
• Drives the selling efforts and customer relationships in store through excelling in customer service and selling
techniques
Sacred Heart University
Bachelor of Science in Marketing, May 2019
Minor: Sociology
Relevant Coursework: Social Media Marketing, Branding, Gender and Media, Consumer Behaviour, Marketing
Research, International Marketing, Marketing Management Extracurricular Activities: Men’s Club Basketball Captain, Founding Black Student Union Member
CONTACT
EDUCATION
WORK EXPERIENCE
SKILLS
PROJECT EXPERIENCE
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