Curriculum Vitae

Ratan Kumar S/o Late Sh. Man Singh

Present Communication Address:

House No-34, Officer Colony,

Sirsi Road, Jaipur (Rajasthan)

Pin-302034

Contact No: +91-997*******

Mail Id: adg8hw@r.postjobfree.com

OBJECTIVE:

To work in a dynamic environment where I can learn best skills of the trade, upgrade and polish my proficiencies and grow both professionally as well as individually, while contributing maximum to the growth of organization and seeking a position in Sr. Management where extensive and superior organization skills will be fully utilized.

Summary of Experience:

15+ Years of hard-core Experience in Service of Construction and Mining Equipment’s.

Directly involved in looking After Sales activities of Construction Equipment product of Company Volvo, Caterpillar, Hyundai, M&M and Tata-Hitachi.

Motivated, self-starter, able to spark interest and take initiative.

Organized, Professional approach, Agility, Creativity, Innovative, Flexible, and Enthusiastic, Detail oriented & reliable.

Willingness to learn and adopt new things.

Ability to perform under pressure.

Good computer and communication skills.

Professional Experience:

Period

Name of Organization

Post held

Type of Organization

06.03.2017 to 15.04.2020

17.08.2015 to 28.02.2017

29.09.2014 to 16.08.2015

02.07.2012 to 28.09.2014

02.03.2011 to 01.07.2012

01.01.2008 to 01.03.2011

01.08.2005 to 31.12.2007

6 Weeks

6 Months

Tata Hitachi Construction Equipment

Tara Machines & Tech Services Pvt. Ltd

Mahindra & Mahindra

HYUNDAI CONS. EQUIP. PVT. LTD.

RK MARBLE INT. LTD. TURKEY

TRACTOR INDIA LTD.

ALPHA TECHNICAL SRVICES PVT. LTD.

Vocational training

Vocational training

Service Manager- Key Customer

DGM-Service

Area Service Manager

AREA SERVICE MANAGER

MANAGER MECHANICAL

Asst. Manager (Service)

Sr. Engineer (Service)

During Degree Course During Diploma Course

Construction & Mining Equipment

Non-Profit Social Enterprises

Construction Equipment

CONSTRUCTION EQUIPMENT

MARBLE MINING

Caterpillar products dealer of North-East India

Volvo products dealer of North India.

In BALCO Company

In Metso Minerals Company

NATURE OF JOB/DUTY:

PRESENTLY WORKING WITH M/S TATA HITACHI CONSTRUCTION EQUIPMENT PVT. LTD AS MANAGER SERVICE-KEY CUSTOMER SINCE 06.03.2017 TO TILL DATE:

Responsibilities & Key Deliverables:

Taking care of key customer of Rajasthan like as RK Marble, Soni Marble, Wonder Marble, Wonder Cement, Kelwa Mining, ASDC, Mumal Marble and all fleet owners of marble companies. Especially look out 30T & above machinery.

Customer Satisfaction and customer concern resolution.

Monitoring spare parts and increase business volume.

Warranty audit to ensure that quality products are delivered.

Training program for operators & maintenance team.

Warranty failure & root cause analysis.

WORKED WITH M/S TARA MACHINES & TECH SERVICES PVT. LTD AS DGM-SERVICE SINCE 17.08.2015 TO 28.02.2017:

About Tara Machines: A Non-Profit Social Enterprises that provides complete technology solutions to Small & Medium sized entrepreneurs to manufacture Green Building materials like flyash brick making machinery, Eco concrete machinery & Waste paper recycling machinery.

Responsibilities & Key Deliverables:

Systematically Plan, Execute, Inter- relate and control series of processes which produces a quality services for the satisfaction of customers (Internal as well as External).

Render the prompt after sale service (Maintain CSI, MTR & MTTR)

Field feedback, Failure analysis & Failure data discussed with Operation & QC team through Saturday Meeting.

In time Part Supply to end users

Warranty Decision

Payment Collection

Service Manpower Retention

To be developed the AMC/FMC contract proposals.

To be generate service & part revenue.

AREA SERVICE MANAGER FROM 29.09.2014 TO 16.08.2015 AT MAHINDRA & MAHINDRA CONSTRUCTION EQUIPMENT, NEW DELHI.

Responsibilities & Key Deliverables:

Customer Satisfaction and customer concern resolution.

Monitoring spare parts and increase business volume.

Dealer support like warranty, free services and after sales claim. Capacity planning of dealer.

Warranty audit to ensure that quality products are delivered.

Monitor MTTR & MTR.

Meeting customers for AMC & FMC.

Leading team of 30 Engineers & Technician and 03 Dealer service managers of Delhi NCR, Uttrakhand& Uttar Pradesh Dealers for Breakdown & Preventive Maintenance.

AREA SERVICE MANAGER FROM 02.07.2012 TO 28.09.2014 AT M/S HYUNDAI CONSTRUCTION EQUIPMENTS INDIA PVT. LTD., NEW DELHI.

Responsibilities &Key Deliverables:

Customer Satisfaction and customer concern resolution.

Monitoring spare parts and increase business volume.

Dealer support like warranty, free services and after sales claim. Capacity planning of dealer.

Warranty audit to ensure that quality products are delivered.

Monitor MTTR & MTR.

Meeting customers for AMC & FMC.

Leading team of 25 Engineers & Technician of NCR & Uttrakhand Dealers for Breakdown & Preventive Maintenance

Workshop Manager from 02.03.2011 to 01.07.2012 at M/S R.K. Marble International Ltd. Turkey.

Handle all breakdowns, preventive, proactive and scheduled maintenance of the heavy machinery and fıeld equipments lıke as Aır compressor, drıllıng machıne and cuttıng machıne.

Asst. Manager (Service) From 01.04.2010 to 01.03.2011 at Tractor India Ltd., Udaipur:

Leading team of Engineers & Technician for Breakdown & Preventive Maintenance

Ensure prompt services to Customer base at different geographic locations.

Provide time borne onsite service support.

Provide remote & physical assistance to field staff.

Monitor MTTR & Services.

Ensure time borne Spare Parts Availability.

Uptake Warranty decisions, follow up, procurement, fitment & making of Warranty Claims.

Meeting customers for AMC & FMC.

Impart training to subordinate Staff & Customers.

Sr. Service Engineer From 01.01.2008 to 31.03.2010 at Tractor India Ltd., Udaipur (Rajasthan), responsible for:

Provide after preventive and breakdown maintenance & troubleshooting of problems of Hydraulic, Engine, and Electrical Side of Volvo Construction Equipment.

EDUCATIONAL QUALIFICATION:

Name- Degree / Examination

Discipline

Name of Institute/ Univ.

Year Of Passing

% of marks

Secondary

Higher Sec.

Diploma

B.Tech.

-

PCM

Mechanical Engg.

Mechanical Engg.

Raj. Edu. Board, Ajmer (Rajasthan)

Raj. Edu. Board, Ajmer

Univ. of Jodhpur, Rajasthan

Univ. Of Lucknow,

U.P.

1996

1998

2001

2005

63.63

54.55

67.6

62.6

Personal Details:

Father’s Name : Late Sh. Man Singh

Date of Birth : July 05th, 1980

Sex : Male

Nationality : Indian

Marital Status : Married

Passport No. : G1308760

Languages Known : English, Hindi

Hobbies : Traveling & Playing Cricket

I hereby, solemnly declare that the above information is true to the best of my knowledge and belief.

RATAN KUMAR

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