Customer Service Representative

RENÉE PETERSON

Tel: 813-***-**** Email: ****************@*****.***

SUMMARY

Goal oriented individual seeking to apply exceptional customer service, communication, and interpersonal skills with a growth oriented, professional organization.

Experienced Customer

Service professional working

in fast paced environment and

with diverse populations.

Ability to navigate multiple

computer systems and applications,

work with dual monitors, research

in various databases.

Typing 55 WPM, 10-Key

calculator by sight, skilled in

examining documents for

accuracy and completeness.

Skilled in cashiering and

money handling: debit, credit,

check, EBT, and gift cards.

Ability to use cash register, point

of sale systems (POS), scanner, bar

code, receipt printer, register scale.

Proficient in MS Word, Excel,

PowerPoint, Internet, Outlook,

and using office equipment.

Ability handling confidential

and sensitive information.

Excellent oral, presentation,

written, & interpersonal skills

Valid FL driver’s license

(Class E) - clean driving record

WORK EXPERIENCE

Hillsborough County Tax Collector, Brandon, FL

Customer Service Representative, Operations Center Feb 2018 – Sep 2020

Processes and responds to telephone, email, and mail inquiries related to new applications, renewals and transfers of motor vehicle and vessel registrations and titles.

Processes work and responds to inquiries related to FL driver licenses and ID cards, PVDL inquires, concealed weapons permits, hunting and fishing licenses, business tax licenses, and Florida birth certificates.

Enters changes in ownership, assessed value, exemptions, and related information to property tax rolls

Processes corrections to property tax rolls and make cutouts of properties being divided into two or more separate parcels

Researches in agency and/or state databases such as FRVIS, FDLIS, and Taxsys to assist customers.

Assists customers in navigating the company website and resources.

Interprets rules, regulations, statutes, and policies of the departments and agencies governing the transactions being completed.

Communicates information about Florida law and statutes and instructions clearly to customers in written and/or verbal format.

Resolves customer complaints and escalates customer calls to service manager as needed.

Route calls to appropriate resources as needed.

Enters data into database with high level of accuracy.

Provides timely feedback to company management regarding challenges or customer concerns.

Assists with mail room duties

Bulk Nation, Brandon, FL

Sales Associate Aug 2016 - Jan 2018

Processed payments with cash, debit and credit cards, EBT, gift cards, store rewards, and coupons.

Processed customer refunds and exchanges.

Trained four new hire Sales Associates and received positive feedback about my training methods.

Promoted the store rewards program and customer email subscription sign up for special coupons and store notifications at point of sale.

Assisted management with in-store merchandise placement and seasonal marketing campaigns.

Greeted customers upon arrival to the store and notified them of special offers.

Assisted customers with locating and selecting the appropriate merchandise, answered general questions about the merchandise and product availability.

2

Answered telephone calls and in-store customer inquiries and took detailed messages when necessary.

Escalated customer complaints and feedback to management.

Performed stocking, restocking of merchandise.

Maintained a clean and orderly checkout area and completed other general cleaning duties as required. MJM Designer Shoes, Brandon, FL

Sales Associate Jun 2017 - Aug 2017

Processed customer payments with cash, check, debit and credit cards, and gift cards.

Processed customer refunds and exchanges.

Promoted customer online survey completion at point of sale.

Greeted customers upon arrival to the store and while circulating on the sales floor.

Assisted customers with locating merchandise.

Performed stocking and restocking of merchandise. LEADERSHIP EXPERIENCE

Let’s Make A Positive Difference (LMPD), Brandon, FL Team Leader, Hillsborough County Tax Collector - Operations Center Feb 2018 - present

Prepares team PowerPoints, presentations, and awards for employee recognition and teambuilding activities.

Prepares budgets and fundraiser proposals for Management approval.

Prepares employee satisfaction surveys. Compiles data and presents findings to Management.

Proposes regular activities to acknowledge, motivate, and reward workplace productivity, collaboration and innovation.

EDUCATION

St. Petersburg College, St. Petersburg, FL

Associate in Arts (AA) (enrolled part-time) Aug 2019 - present Hillsborough Community College, Brandon, FL

Associate in Arts (AA) Sep 2016 - Dec 2018

Brooks DeBartolo Collegiate High School, Tampa, FL High School Diploma, cum laude, Presidential Academic Award Graduated May 2016

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