Assistant Customer Service

Diego Guallpa Chaca

**** *** ** ** *******, MN **421 612-***-**** **********@*******.***

OBJECTIVE

To use my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. Also, to maintain professional behavior and multicultural sensitivity in regard to interaction with co-workers, faculty, and site supervisors.

EXPERIENCE

Almond Dental

Assistant June 2020-Octobert 2020

Treatment plan, Dental procedures and documented treatment performed

Prepare patient for procedures, set up operatory rooms with appropriate instruments/materials for dental procedures

Chair side assisted Dentist with procedures. Clean and sterilized instruments before and after procedures.

Magellan Medical Technology consultant

Consultant July 2018-June 2020

Consulted with patients that were getting dialysis and vascular treatment

Made calls to different states to follow up on patients after treatment and to assure the patients expectations were met.

Conversational in Spanish and English (able to meet all customer service needs with Spanish speakers)

Inka Dental

Care Coordinator/office personnel/ Managers assistant March 2015-June 2017

Coordinated patients through dental treatment plans and helped schedule procedures.

Prepared patients’ chart and prepared daily schedules for staff for the day.

Updated patients’ medical records and documented any treatment performed.

Reviewed patient’s insurance eligibility and benefits. Received payments for dental services

Prepare patients for procedures, set up operatory rooms with appropriate instruments/materials for dental procedures.

Chair sided assisted Dentist with procedures. Clean and sterilized instruments before and after procedures.

Minnesota Language Connections

Medical Interpreter, English/Spanish February 2014- February 2015

Facilitated effective communication between patient/family and provider that do not speak similar language. Rendering all message accurately and completely, without adding, omitting any information.

Worked with many hospitals and clinics, such as HCMC, Fairview, Park Nicollet, WIC, and many other medical/legal services.

EDUCATION

Minneapolis Community Technical college January 2013-August 2015

Degrees: Dental Office personnel Diploma and Dental assistant Diploma

Minnesota language connections February 2014

Interpreting Certificate

North Community High School September 2002-June 2006

High School Diploma

SKILLS

Bilingual English/Spanish and great communication skills

Experience on Eagle software

Dental Insurance

Medical/Legal interpreter

Dialysis and vascular call center experience

Attentive to detail

Hard worker, flexible, independent, and organized

Prepared Instruments/operatory rooms for Dental procedures for ortho, Invisalign,

endo, fillings, oral surgery, perio, implants, bone grafting

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