IT Director or Manager

Scott Vail

**** ****** ***** **** ******, FL ****5

Cell: 954-***-**** Email: *********@*****.***

Summary of Qualifications:

Certified and experienced IT professional with strong network and server infrastructure experience with the following core functions:

● Provided technical leadership for network design/re-design, implementation, upgrade and optimization.

● Examined and enhanced the LAN/WAN network environment including routers, firewalls, switches, internet access and software.

● Maintained, configured and installed Windows servers and all system network components and infrastructure.

● Diagnosed and resolved hardware, software, network and system failures.

● Performed troubleshooting and provided technical support with migrations, network connectivity, security and applications.

● Demonstrated proactive problem-solving and communication skills with all team members, management and end users.

Core Competencies:

● G Suite Cloud Management

● Meraki network administration

● Group Policy management

● Active Directory management

● VMware utilization

● Technical Lead and Project Management skills

● Systems Integration and Migration

● Mobile device configuration

Technology Summary:

Software: Active Directory, Group Policy, Cisco Meraki, Office 365, RenWeb, Moodle, G Suite and Google Apps, JAMF Pro, Apple School Manager, Adobe Creative Suite, EschoolView Web CMS, Freshdesk Ticket Support Manager, VitalSource, MacGraw-Hill (ConnectEd), Informacast

Hardware: MAC, HP, Dell, IBM, Lenovo, Mitel, CISCO, Epson Projectors, Operating Systems:MAC High Sierra, iOS 12.1.4, Windows Server 2008/2010/2012, Windows 7/8/10 Networking:LAN/WAN, VLAN, DHCP, DNS, routers, switches, firewalls, VoIP, SMTP, POP3, VPN

Professional Work Experience:

Calvary Christian High School – Clearwater, Florida May 2018 - Present Assistant Director of Technology

● Direct and supervise Technology department as well as taking over duties of the Director of Technology

● Maintain, configure, and monitor Calvary Christian High School’s student information system as well as their Learning Management System Moodle

● Manage priorities of helpdesk requests and implement corrective actions if needed

● Provide input to Director of IT and Head of School relating to design and functionality of the innovation lab as well as the utilization of the budget and how it pertains to hardware and software used within the lab

● Establish vendor relations pertaining to contracts, support, or product purchasing

● Manage devices for faculty, staff, and students and provided support for iPads and Computers

● Collaborate with Church IT team in order to complete projects and day-to-day goals

● Construct a Group Policy associated with security and procedures for students to follow

● Perform requested changes to school website for CCHS by changing content, updating vital information, and uploading videos for College Counseling Department

● Provide instructors technical solutions relating to applications, programs, and documentation

● Construct a proposal for a business partnership between CCHS and SPC students to work together in a collaborative learning environment

● Monitor students by utilizing a web content filter to keep them accountable for the content they are viewing and make sure nothing malicious is entering the network

● Assist teachers with technical issues and instruct them how to keep the technology in their classroom performing properly

● Maintain electrons and projectors in all classrooms

● Launch, design, and document applications and repositories that continue to help students submit homework, turn in reports, and maintain access to their documents

● Provide all tier technical support to all students and instructors with an optimum resolution success rate

● Analyze the entire network structure and determine what needs to be corrected or re-configured to make it more efficient. Examples: Securly content filter, Meraki firewall, LDAP server for Jamf MDM, Active Directory

● Communicate with vendors and discussing new leases for equipment needed for everyday operation

● Collaborate with third party networking company to resolve technical issues relating to firewall configurations, Meraki licensing agreements, installation setup and configuration of video cameras, and even telecommunication issues

● Collaborate with NFHS Network to configure a livestream set up for Pixellot cameras while maintaining constant connectivity at all times

● Construct a Powershell script that inserts multiple accounts on a domain controller’s Active Directory Coral Springs Christian Academy – Coral Springs, Florida July 2017-February 2018 Director of Information Technology

● Increased productivity by 20% by implementing proactive network, system and user procedures for problem prevention and resolutions.

● Led a Team to neutralize an email fraud detection alert which increased effective email communication by 30%.

● Increased internet connection speed fivefold by re-configuring firewall for optimum performance

● Renegotiated internet provider contract resulting in significant cost savings.

● Ensured all switches and hardware were running at peak performance

● Formulated and maintained servers and workstations, including disk storage, user account creation, backups, restores and patching

● Implemented a schedule to refresh all outdated hardware

● Executed daily connection speed tests for WiFi and LAN network and internet accessibility.

● Initiated installations of Office 365 and Windows 7 on 80 computers to ensure all software copies are legal and properly licensed.

● Scheduled a 3-year Windows upgrade plan to keep Operating Systems up to date

● Streamlined internet connection speed by configuring the firewall for optimum performance.

● Developed and managed plans for firewall configurations, virus scanning, spam filtering, etc.

● Designed a group policy to filter content for student accounts

● Implemented a group policy to keep students from accessing settings that would decrease the performance of the computers

● Trained, coached and assisted teachers throughout the year, so they become familiar with the basics of the school’s computer systems, available software and ways to integrate it into the curriculum

● Developed and enforced policies related to computer usage

● Provided support for and answered questions of concerned parents

● Collaborated with administration to ensure adequate budgets for technology were planned

● Collaborated with administration all technology needs and plans which would have significant impact to the organization

● Collaborated with Director of Advancement to ensure all technology needs were met regarding fundraising events

● Led team to ensure a successful and organized school-wide, mass deployment of hardware.

● Designed a prototype website to be visually stimulating while maintaining a user-friendly environment Logica Computer Professionals – Coral Springs, Florida June 2009-July 2017 Independent Technical Specialist

● Provided support to end users relating to hardware and software, computer applications, LAN components

● Analyzed and resolved inquiries and issues, always with a focus on appropriate and thorough documentation for future reference and review.

● Translated technological terms to non-technical end users.

● Provided direct and remote network/email/hardware/software diagnostics, support and issue resolution.

● Upgraded or replaced hardware and software systems.

● Replaced and re-soldered power jacks on laptop motherboards.

● Installed, organized, tested, maintained, checked and troubleshoot PCs, laptops and interrelated hardware and software.

● Implemented and applied solutions, including on-site repair for end users Education:

Certification: Azure Cloud Computing Fundamentals, anticipated completion date: October 2020 Florida Atlantic University, Florida 2016

Degree: Bachelor of Business Administration, Management Information Systems Keiser Technical Institute, Florida 2006

Certificate: Microsoft Certified Professional

Certificate: CompTia Network+

Florida Atlantic University, Florida 1997

Degree: Bachelor of Science, Business and Marketing

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