Customer Service Care

ALIYAH GRAHAM

COMMUNICATIONS SPECIALIST HOUSTON, TX., UNITED STATES 281-***-****

DETAILS

Houston, TX., United States

281-***-****

adg8de@r.postjobfree.com

SKILLS

Microsoft Office

Adobe Illustrator and Photoshop

JD Edwards Software

Staff Training and Development

Oracle Functional Applications

Presentational and Interpersonal

Skills

Public Speaking

Project Execution

Leadership Skills

PROFILE

Communications and Customer service professional dedicated to providing exceptional support while creating meaningful experiences that form lasting customer loyalty. Keen ability to assess ineffective compartments of customer care and propose effective solutions. Professional skills in Communications, Training and Development, and Graphic Design.

EMPLOYMENT HISTORY

Communcatlions Specialist at McLane Co., Houston

September 2019 — Present

• Regularly produced recurring communications such as driver delivery tracking reports, customer service training aids and customer newsletters.

• Developed, analyzed, and conducted customer surveys to enhance the overall customer experience.

• Developed and updated spreadsheets to track daily delayed routes, delivery times, and delivery incidents.

• Provided customers with hourly updates regarding delayed deliveries. Customer Service Represenative at McLane Co., Houston September 2017 — August 2019

• Promptly answered multi-line phone system.

• Developed and implemented training aids for customer service departments.

• Successfully trained a total of 10 customer service reps at Houston and Memphis distribution centers.

• Worked with Franchise owners, Operators and Regional Managers to expedite merchandising orders, new store openings, merchandise returns for YUM! Brands, Chili's, Chick-fil-a, and Buffalo Wild Wings

• Documented and processed regarding incidents from deliveries.

• Processed refunded credits to customer accounts.

• Traveled to Milwaukee, Memphis, and Arlington Distribution Centers to assist in implementing efficient operational systems.

EDUCATION

Associates in Arts, Houston Community College, Houston August 2016 — May 2017

AWARDS

McLane 212 Award, Houston

July 2019

The McLane 212 Award is one of the company's highest awards given in recognition of going above and beyond the job requirements. Excerpts: "Your teamwork and dedication to McLane, and Team Houston is an example for others to emulate".

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