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Customer Service Data

Location:
Pune, Maharashtra, India
Posted:
October 22, 2020

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Resume:

E-mail : adg8d8@r.postjobfree.com Phone : +919*********

Address : ***/****, **** ******* *****, Pimpri, Pune 411018 ThinkAnalytics Feb 2016 — Present

Shraddha Panage

Profile Summary

Total 4+ Years of working experience

Out of total experience 4 Years of experience in data analysis Current organisation is ThinkAnalytics as an Information Scientist from February 2016 to present. Experience in data analysis using advanced excel and SQL Experience in reporting using Power BI tools

Key Responsibilities

Worked as an information analyst on multiple projects. Involved with maintenance and updating the Think Metadata product using different analytical tools. Making sure high quality recommendations are extracted by ThinkAnalytics recommendation engine. Project assessment studies, feasibility test, effort estimation and project costing. Professional Skills

Databases: MySQL

Reporting tools: Power BI

Microsoft Office: Advanced Excel, Word, PowerPoint Domain: Television and Media, IT

Software: Libsys (Library management and automation software), e-Granthalaya Work experience

Information Scientist

Roles and Responsibilities

Genre Mapping /Classification – Classification of the content (TV shows and movies) into different genre/ subgenre (categories) combinations using mapping technique Data Analysis: Metadata analysis (quantitative and qualitative) using the SQL, filtering and sorting of the data using advanced excel technique.

Feature Extraction /Enhancement – Analysing the extracted data, working on the datasets (TV shows and movies) making enhancements like adding more keywords which help to describe the given content. Thesaurus Building – Use of taxonomies, classification schemes and vocabulary control for building thesaurus which are supported in over 43 languages.

Adding titles/ tagging keywords – Categorizing the TV shows and movies and applying tags to each of them in order to create ‘faceted genres/ features’

Recommendation Quality Testing – Testing of the recommendation quality for the extracted data making sure that recommended content on the demo page extracts similar kind of content. Metadata Analysis Report – Reporting the data using power BI visualization technique. Customer/subscriber Profile: Creation of individual level profiles (user/subscriber profiles) and attributes based Shraddha Panage 1

Tata Consultancy Services Nov 2014 — Nov 2015

Masters of Library and Information Science

(MLISc)

2012 — 2014

B.Sc. Chemistry 2009 — 2012

on multi parameter study (age group, country and gender) for providing relevant content based recommendations. ThinkAdvertising: Targeted advertising solution, understanding the business needs of the end users and providing analytical solutions. Helping TV operators target precise consumer segments by combining data driven learnings from think advertising with in house customers and demographic data. Projects

Worked on metadata analysis for various customers like; Cisco, Century link, Croatia Telecom, Dawn, Sky Germany and so on Worked for some Indian customers like;

Viacom 18, TataSky, ErosNow, Hotstar

Information Analyst

Roles and Responsibilities

Highly accomplished and industrious library professional with hands-on experience in performing duties associated with library and media center.

Library Circulation: Circulation of books and other library materials to the users using the Libsys software. Information Retrieval: Retrieval of information requested by users from online databases and using content based indexing.

Compilation of information: Compilation of newsletters using varied online resources. Preparation of mailers/ posters for various library events as Book Talk; Author Talk. Arranged and co-ordinated for various video screening sessions for associates.

Updating the library portal with new addition in the collection. Identifying and updating relevant press release for library portal. Key skills and competencies

Experience of working in a customer service environment. Worked at the largest location Sahyadri Park with a client base of 8,000. Well acquaintance with working at a research TRDDC (Tata Research Development and Design) library and BPO location at Sahyadri Park 3.

Ability to work under pressure on a busy frontline service. Education

University of Pune

78%

Fergusson College Pune

73%

Interests

Travelling, Reading, Music

Shraddha Panage 2

Personal Information

Date of Birth: 11th

August 1991

Languages: English, Marathi, Hindi

Marital Status: Single

Nationality: India

Shraddha Panage 3



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