Social Media Manager

PAIGE COLLINS

Greater New York City Area ************@*****.*** 315-***-****

PROFESSIONAL SUMMARY

A passionate, self-directed, hospitality sales professional with more than five years of luxury hospitality experience. I have an eye for detail, love for people, and a demonstrated track record of exceeding sales goals. My skills include:

Social Selling

Objection-handling

Time Management and Planning

Negotiation

EDUCATION

NIAGARA UNIVERSITY COLLEGE OF HOSPITALITY AND TOURISM MANAGEMENT - Lewiston, NY Bachelor of Science in Hospitality Management – Graduate of May 2015 Honors: magna cum laude (3.7/4.0)

EXPERIENCE

EVENT SALES DIRECTOR CAFÉ BOULUD – New York City, NY 5/19-03/20

• Developed and managed promotions to increase private dining sales

• Managed the contract negotiation and sales process for the event space

• Collected event details to produce event orders, floor plans and menus for all Restaurant Events

• Placed an emphasis on exceeding guest expectations and following up with the client SALES & PROMOTIONS MANAGER BAR BOULUD AT MANDARIN ORIENTAL HOTEL – Boston, MA 4/17-5/19

• Provided eye-catching social media, PR, and marketing support on multiple platforms

• Brainstormed and implemented marketing strategies that achieved successful awareness of the company

• Conducted extensive research of clients and competitors to analyze trends, market needs and concerns, and ultimately address opportunities for improvement

• Captured an 86% event booking success rate from January 2018 – December 2019

• Increased private dining revenue by 29% from January 2018 – December 2019 RESTAURANT MANAGER BAR BOULUD AT MANDARIN ORIENTAL HOTEL – Boston, MA 12/16- 4/17

• Coordinated daily front and back of house operations, resulting in enhanced guest experience

• Responded efficiently to weekly restaurant customer complaints and reviews, both online and in person ASSISTANT RESTAURANT MANAGER TAJ BOSTON HOTEL – Boston, MA 4/16- 12/16

• Constructed and delivered monthly revenue reports to Director of Food and Beverage

• Compared monthly P&L Statements to budgets

• Trained staff to participate in revenue generating initiatives

• Achieved Forbes Five Star Standards through personalized service FOOD AND BEVERAGE MANAGEMENT TRAINEE TAJ BOSTON HOTEL – Boston, MA 6/15 – 4/16

• Cross-checked major online platforms to ensure the Food and Beverage promotional information was accurate

• Coordinated daily with all hotel departments to implement provide an industry-leading experience EVENT SUPERVISOR & HEAD TEACHING ASSISTANT STATLER DINNING ROOM – Niagara University, NY 9/13 – 5/15

• Trained and managed a team of 45 students with various skills levels during the preparation, duration and break down of events ranging from 30 to 160 attendees

INTERN GRAND HOTEL DI COMO – Lake Como, Italy 5/14 – 8/14

• Aided the sales department in administrative duties through client outreach and meeting preparation

• Gained insightful management and marketing techniques through daily observation and shadowing of superiors BANQUET FLOOR MANAGER, BARTENDER, SERVER TRADITIONS AT THE LINKS – E. Syracuse, NY 8/10 – 8/13

• Orchestrated a team of 20 employees to produce events such as Weddings, Bar Mitzvahs, and fundraisers

• Ensured employee safety while closing the building

• Ensured banquet team provided clients with service that exceeded expectations

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