Customer Service Representative
Resume:
OYENIKE OYELAKIN
*******.********@*****.***
PROFESSIONAL EXPERIENCE
New York Presbyterian
February 2020 - March 2020
Go Live Epic Ambulatory Trainer (Vascular Surgery)
Helped department in identifying new workflow with the new epic software
Trained the department on creating smart phrases and including smart links in their notes
Thought on how to pre-chart prior to patients arriving for visit
Trained provider on how to enter orders and add additional chargers through charge capture
JULY 2019 – August 2019
Epic cadence/grand central activation expert, New York Health
•Trained front desk on registering patients with outdated registration and Medicare patients
•Conducted classroom session to help end user understand how to use as a scheduling tool
•Follow-up with issues and complaint till they are resolved
•Trained end users on how to schedule, register new adult patients, recall and checkout appointments
JULY 2018 – AUGUST 2018
EPIC AMBULATORY ACTIVATION EXPERT, mayo clinic
•Guided clinicians on how to use In Basket and Take responsibility for In Basket Pool Showed nurses how to Associate Diagnoses with Orders,
•showed nurses how to Document Immunization and Medication Administration
•Assisted nurses to Document and Route Telephone Calls
•Guided nurses to identify and use Note Template, MAR, and to Release Open Orders
September 2017- December 2017
Conduent Services
CUSTOMER SERVICE REPRESENTATIVE
Used strong interpersonal skills, excellence in courtesy and concern, in addition to one call resolution, to create world class customer experiences
Resolve a variety of customer inquiries such as technical and billing questions
Resolve billing, product, or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution
Answered inbound and made outbound customer service support calls from established Bell Mobility Customers Provided consistent, superior service to every Customer by utilizing all available tools and resources
JANUARY 2012 – DECEMBER 2019
CHIEF OPERATING MANAGER, ADRON HOMES NIGERIA/Houston
•Worked with lenders and servicers to underwrite property transactions, with financial documentation for subsidies
•Created and maintained a developmental budget for marketing and advertising services
•Facilitated state and city governmental approvals for permits, utilities, and entitlements
•Researched market data, industry treads, and ownership records
•Coordinated multiple acquisition and renovation project
•Coordinating and supervision of over 200 staff and 5branches
EDUCATION
AUGUST 2015
CONVENANT UNIVERSITY, BUSINESS MANAGEMENT
OGUN State. NIGERIA
2020
LINUX ADMINISTRATION/DEVOPS
INTERNATIONAL DEVOPS CERTIFICATION INSTITUTE
2020
INTERNATIONAL SCRUM INSTITUTE
SCRUM MASTER
SKILLS
Expert Presenter
Skilled Technical Trainer
Proven Manager
Epic Super User
Strong Organizer
Detail oriented
Ability to multitaskin timely manner
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