Isaiah Loeschen

adg87q@r.postjobfree.com

641-***-****

*** *********** **

Garner, IA 50438

PROFESSIONAL SUMMARY

MIS graduate eager to start with special skills in identifying, analyzing, and proposing solutions to technical and business issues.

EDUCATION

Iowa State University, Ames, IA

Bachelor of Science

Management Information Systems

GPA: 3.15/4.0

COMPUTER SKILLS

Operating Systems: Windows XP, UNIX, LINUX

Languages: Java, HTML, SQL, Python

Software: Microsoft Word, Excel, PowerPoint, Agile

WORK EXPERIENCE

Wells Fargo, West Des Moines, IA Dec. 2019 – Aug. 2020

Quality Assurance Analyst

Responsible for evaluating, monitoring, assessing and/or reviewing programs, processes, claims, documentation and/or files to ensure compliance with internal company requirements and/or agency or government regulations

Providing guidance to lenders and staff regarding documentation and underwriting requirements

Evaluating in-process, closed, cancelled and declined credit applications, insurance claims, accounts, files, systems, or processes to ensure company standards are met.

Identifies risks and problem areas and recommends standards, policies, and procedures to correct deficiencies and improve performance

Design and conduct training programs

Wells Fargo, West Des Moines, IA Oct. 2019 – Dec. 2019

Operations Analyst

Perform daily loan review processes within a prescribed timeframe

Solve and analyze complex operational, systems-related and/or customer issues

Assist with the resolution of an escalation or disputes on a loan review

Analyzes business issues and makes recommendations to maximize operational efficiency, quality, and compliance

Global Atlantic Financial Group, Des Moines, IA July 2019 – Sept. 2019

Life Solutions Analyst

In charge of handling post-issue service-related escalation requests

Introducing improved gaps, trends, and strategic opportunities for the product portfolio

Accountable for end to end resolutions pertaining to our products

Maintain and expand our excellent working relationships with key stakeholders

Wells Fargo, Des Moines, IA April 2019 – June 2019

Loan Servicing Specialist III

Requested tax information from internal and external customers

Proposed new recommendations through identifying issues and trends

Provided research to resolve tax related customer inquiries

Disbursed escrow funds for timely payment of real estate bills

Stellar Industries, Garner, IA May 2018 – Aug. 2018

Quality Assurance Intern May 2017 – Aug. 2017

Was in charge of producing monthly data charts and graphs

Presented monthly reports in various ways for coworkers to interpret effectively

Generated a shelf life documentation for all chemicals and fluids within the facility

Created and distributed Access reports for more efficient assemblies

Overlooked and analyzed quality issues to floor workers

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