Desktop Support Engineer

R E S U M E

Mani E

No.*, Anna Nagar,

Ramapuram Post,

Chengalpattu,TamilNadu E-Mail: **********@*****.*** Pin code: 603 201 Contact No.: +91-814*******

CARRIER OBJECTIVE:

To have growth oriented and challenging career, where I can contribute my knowledge and skills to the organization and enhance my experience through continuous learning and teamwork.

EDUCATIONAL CREDENTIALS:

Qualification Name School / College Board / University Year Percentage Diploma in

Computer

Technology

Adhiparasakthi Polytechnic

College, Melmaruvathur –

603319

Dote 2018 77%

S. S. L. C.

Govt. High School,

Ramapuram – 603 201

State Board 2014 57.4%

Work Experience:

06/2019 – 07/2019: Field Engineer (ACER Hardware Support) On Fox Plus PVT. LTD, Choolaimedu.

Managing Warranty CPUs, Monitors and Peripherals.

Installation, updating and Repairing Warranty Systems.

Installation, updating Operating System and drivers for warranty systems.

Replacing Faulty parts and managing parts.

08/2019 – 11/2019: System Engineer (ACER Hardware Support) On Infosys PVT. LTD, Chengalpattu.

Managing Warranty CPUs, Monitors and Peripherals.

Installation, updating and Repairing Warranty Systems.

Installation, updating drivers for warranty systems.

Replacing Faulty parts and managing parts and DCs inventory.

Managing Inbound and outbound parts.

12/2019-Present: Desktop Support Engineer

On Teleperformance, Ambattur.

Install, upgrade, support and troubleshoot XP, Windows 7, 10 and Microsoft Office 2007 and 2010 and above.

Monitoring tickets and Mails and serving as per requirements.

Configuring MS O365 – E3, MS O365 - K1, Ice Warps Accounts in Desktop or Laptop or Mobile Devices.

Install, Uninstall and providing supports for Antivirus (McAfee) and Anti spyware (Crowd Strike) software.

Install, upgrade and troubleshooting VPNs (Global protect, Cisco Any connect).

Encrypting and Decrypting Users Laptops and Desktops Via McAfee Encryption Software

Troubleshooting network connectivity (LAN & WLAN) issues.

Install, upgrade, support and troubleshoot for printers, computer and Thin Client Hardware and Software issues.

Handling routine desktop and laptop support issues, which include installing and re-installing Operating Systems (OS), drivers, applications, configuring devices.

Performed various troubleshooting and maintenance operations in Windows System and Desktop and Laptop environments.

Configuring print devices (network and local) on desktops and equipment

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.

If issues not able to resolve locally, will coordinate with NOC Support.

Supporting Incident Management and Change Management Calls

TECHNICAL & COMPUTER SKILLS:

MS- Word, Excel, PowerPoint, Teams and Outlook.

Operating System (WINDOWS XP, 7 and 10).

Excellent Experience on AD Software.

McAfee Antivirus including Encryption and Decryption.

Various VPNs such as Global Protect and Cisco Any connect.

Microsoft WVD connection.

Excellent Remote Support via ZOOM etc.

Excellent Service Desk Tool Knowledge.

Handling Users On Call or in person.

Incident call Support.

Coordinating With NOOC Support.

Certification:

Advanced Diploma in Computer Hardware and Networking On Advantage Pro

EXTRA CURRICULAR ACTIVITIES:

Gymnastics

Volunteer Work and Community

HOBBIES:

Playing chess and Cricket

Carom

KEY STRENGTH:

o Positive Thinker and punctual.

o Excellent Problem Solving skills in All Time especially from Technical Side. o Smart and hard worker.

o Excellent Coordinator and Knowledge Sharing.

o Team Player as well as self-learner and problem solver. PERSONAL PROFILE:

Name : Mani E

Father’s Name : Ezhumalai

Date of Birth : 03.01.1999

Gender : Male

Nationality : Indian

Marital Status : Single

Languages Known : English, Tamil.

DECLARATION

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Yours faithfully

Date: (Mani E)

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