VimaL Kumar A

Mobile No : +919*********/+91-950*******

E-mail : adg85s@r.postjobfree.com

Objective:

Seeking a position as Production Support in an organization where I can apply my experience and efficiently contribute to the company’s growth.

Educational Qualification

B.E Computer Science and Engineering from Anna University, Tamil Nadu.

Certification:

ITIL Foundation Certificate in IT service Management. ITIL 4 Edition

Experience Summary:

Senior Software Engineer in Production Support, November 2019 –September 2020 Legato Healthcare LLB (1 Year 2 Month)- Bengaluru

Senior Software Engineer in Production Support, November 2018 –July 2019

(Bhavan CyberTech payroll) (8 Month)-Bengaluru

Senior Software Engineer in Production Support, April 2018 –October 2018 (Syntel as SCROG International payroll in Chennai) (7 Month)

L2 Java Production Support, June 2011 – November 2017

(ReDIM Information Systems Pvt Ltd – 6+ years (www.rediminfo.com), Chennai).

Responsibilities:

Good extensive in Logistics domain with FedEx Client.

Flexibility with work hours including some weekends, holidays, and days

Provide hands on support in the queue, particularly during high volume periods

Responsible for prioritization, problem solving, supporting resource management, communication and risk management within assigned projects

Complete performance reviews for direct reports

Manage the day to day running of the region to ensure all incoming cases are answered within the prescribed SLA’s

Good extensive in Gaming domain with Hogaming and handled payment related issues.

Good extensive in Issue Analysis, Incident handling, Server monitoring, Application Monitoring using AppDynamics,MRTG,Splunk and Documentation.

Extensive experience in Installing, configuring and administered of Bea WebLogic Server 10.0.3 in various environments.

Hands on Experience in Linux environments

Involved in application Migrations/deployments to various environments including WebLogic applications, Jetty application, client executables and batch scripts.

Experience in configuring Application Servers in Clustering with Load balancer.

Extensive experience on 24/7 L2 Java production support on handling various applications.

Involved in configuration management, software deployment, change management, performance monitoring, and application maintenance.

Having experience in ticket tools (PDSM, Kayako,Servicenow).

Having experience on JSP.

Having vast experience on handling client technical queries and direct skype calls.

Setting up studio for the casinos.

Having vast experience and in-depth knowledge in 24/7 support process and procedures.

Represented as technical Spoc in regular Change control meeting.

Technical Skills Summary:

Programming Languages

Java

Web Technologies

Servlet,JSP, HTML, JavaScript, XML, JDBC

Databases

SQL Server 2008, 2012, MySQL

Application Servers

Tomcat 5.5, Weblogic10.3, Jetty

IDE

Eclipse

OS

Windows, Linux, CentOS

Load/Web Servers

Apache, Nginx

Video Technologies

FMS, Wowza

Version Control

SVN

Monitoring Tool

AppDynamics, Splunk, MRTG, Cacti, MI View, TIBCO Spotfire

Ticketing Tools

Kayako,PDSM

Project Details:

Project Name

SOA

Client

Anthem Inc,USA

Team Size

60

Duration

November 2018 to September 2020

Role played

Senior Software Engineer

Environment

Java, WebSphere, Docker, UNIX, Micorservices, Jira, Splunk,AppDynamics.

Description

Anthem is a provider of health insurance in the United States. It is the largest for-profit managed health care company in the Blue Cross Blue Shield Association. As of 2018, the company had approximately 40 million members

Roles and Responsibilities:

1.Handled the team and assigned the task to them.

2.Working on user customer support related tickets on end to End (Up to the Incident Closure).

3.Follow up with internal and external clients to progress tickets to resolution.

4.Conducting the Team meeting weekly Twice. And everyday standup calls.

5.RCA for issues and provide the solution within the time line.

6.Working on the Incidents Depend upon the SLA.

7.Coordination with different application teams to resolve issues as efficiently as possible.

8.WebEx call with Business Owners related to resolving queries, obtain clarifications and providing updates.

9.Providing On call support during off hours / Holidays.

10.Communicating with interface application teams and generate the issue reports and Metrics weekly basis.

11.Doing the Log analysis using Splunk.

Project Name

CESE (Contract Entity Sales Entity)

Client

FEDEX,USA

Team Size

16

Duration

April 2018 to October 2018

Role played

Senior Software Engineer

Environment

Core Java, Web Services

Description

The Contracting Entity (CE) and the Sales Entity (SE) from CESE initiative transforms the way that Sales looks at Customer views

CE/SE provides FedEx the flexibility to:

● Customer Identity hierarchical information takes the advantage to define and maintain customer views for Sales and Pricing purpose. Do business with customers globally across OpCos, Regions and Divisions. Support pricing inheritance across various customer levels. ● Support Sales alignment inheritance across various customer levels ● Sell Pricing to customers across OpCos and Regions through a common Enterprise Pricing Request System (ePRS) platform. CE/SE provides proper controls for creating and maintaining Sales and Pricing customer views. Web services are implemented to communicate to Workflow

Roles and Responsibilities:

1. Adhering to the SLA’s timeline and resolving the issues addressed by the tickets on-time.

2. Used, PDSM tool for tracking the support tickets to closure

3. Provided timely response for all the tickets in ticketing tools.

4. Monitored the Production servers through PUTTY and APP Dynamics

5. Monitored the Error and Application logs through PUTTY and WinSCP and provided the necessary solution or fixes by analyzing code and Database.

6. Monitored the JMS Queues pending messages count through MI-View tool.

7. Monitored the inbound and outbound volume of JMS Queues using TIBCO SPOTFIRE

Project Details:

Project Name

Casino Radisson

Client

Radisson Group

Team Size

12

Duration

April 2017 to November 2017

Role played

Senior Software Engineer

Environment

Java, JSP, Servlet, Jetty9.4.5, MS SQL Server2008

Description

Casino RAD provides flexible solutions for online gaming that incorporate the experience of land-based casinos. Its Provides true Live Dealer games where players can experience a real casino environment through the 247live video that is streamed over the internet from real tables. The gaming system has been created as an N-tier architecture system using Java based and related technologies throughout. The underlying systems that perform actual worker tasks related to gaming, billing, user registration, maintenance and so on. The system employs multiple layers with the idea of allowing management of each layer with minimal impact to the other layers.

Roles and Responsibilities:

1. Configured Jetty servers in Cluster environment

2. Application backup and restore

3. Build and Test Application

4. Bug fix

5. Rollout the Application at Target Data Center

6. Decommission the Data Center infrastructure

Project Name

Full Color Gaming

Client

Full Color Gaming

Team Size

12

Duration

Jan 2016 to Mar 2017

Role played

Senior Software Engineer

Environment

Java, JSP, Servlet, XML, WebLogic, Web services, MS SQL Server2008

Description

Full clolor game provides true Live Dealer and RNG games where players can experience a real casino environment through the 247live video that is streamed over the internet from real tables. The gaming system has been created as an N-tier architecture system using Java based and related technologies throughout. These are multiple templates / brands of sites based on this system. The underlying systems that perform actual worker tasks related to gaming, billing, and user registration, maintenance and so on layers.

Roles:

1.Configured WebLogic servers in Cluster environment

2.Application backup and restore

3.Build and Test Application

4.Bug fix

5.Rollout the Application at Target Data Center

6.Decommission the Data Center infrastructure

Project Name

ICM Tool

Client

Amaya

Team Size

15

Duration

May 2015 to Dec 2016

Role played

Senior Software Engineer

Environment

Java, JSP, Servlet, WebLogic, MS SQL Server2005

Description

ICM is the Inter Casino Management Tool which is used to manage the New Casinos. The main objective of this tool is to track the details of client’s requirement information and the persons involved for creation of new casino and notify the release date. The features provided in the system include - Capturing the type of integration with us, currencies required by the client, specify the type of user such as real or test user and user information’s are viewable. In this tool only create the test players and real players are created based on the integration with Amya. Every change requests are tracked and stored in database.

Project Name

HoGaming System – Enhancement and Maintenance

Client

HoGaming

Team Size

12

Duration

July 2011 to April 2015

Role played

Software Engineer

Environment

Java, JSP, Servlet, XML, WebLogic, Web services, MS SQL Server2008

Description

HoGaming Provides true Live Dealer and RNG games where players can experience a real casino environment through the 247live video that is streamed over the internet from real tables. The gaming system has been created as an N-tier architecture system using Java based and related technologies throughout. These are multiple templates / brands of sites based on this system. The underlying systems that perform actual worker tasks related to gaming, billing, user registration, maintenance and so on layers.

Roles:

1.Configured WebLogic servers in Cluster environment

2.Application backup and restore

3.Build and Test Application

4.Bug fix

5.Rollout the Application at Target Data Center

6.Decommission the Data Center infrastructure

Personal Information:

Father Name : V. Arul Sundara Jothi

D.O.B : 20-06-1985

SEX : Male

Marital Status : Single

Nationality : Indian

Passport No : H2823471

Languages known : English, Tamil

Native place : Nagercoil, Tamil Nadu

Declaration :

I hereby declare that the information furnished above is true to the best of my knowledge.

Place:

Date : [A. VIMAL KUAMR]

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