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Administrative Assistant Customer Service

Location:
Massachusetts
Posted:
October 23, 2020

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Resume:

EDUCATION

NORTHEASTERN University, Boston, MA. Master of Science in Criminology and Criminal Justice Fall 2021

UNIVERSITY OF MASSACHUSETTS-BOSTON, Boston, MA

Bachelor of Arts in Criminal Justice, Minor in Philosophy of Law May 2020

GPA: 3.47

WORK EXPERIENCE

NORDSTROM, Natick, MA

Customer Service Floor Representative 2019-Present

Provide excellent customer service by assisting customers with questions, managing returns and exchanges, as well as other tasks as needed.

Operate the cash register for purchases, bill payments, and credit services.

SUFFOLK COUNTY DISTRICT ATTORNEY’S OFFICE, Boston, MA

Legal Intern 2019

Supported attorneys by listening to jail calls and transcribing police interviews.

Managed and organized sensitive information to lead to prosecution of defendants.

Conducted research and analyzed various types of information for particular cases, including previous rulings similar to the current cases, and reviewing leads related to the client’s situation.

STOP AND SHOP, Stoughton, MA

Produce Clerk 2017-2019

Stocked and organized fruits and vegetables on shelves.

Properly rotated all items to ensure the freshness and high quality of items for purchase.

JUSTICE BRIDGE, Boston MA

Legal Intern 2017-2018

Provided varying levels of administrative support to attorneys and interns such as maintaining calendars, scanning and copying important paperwork, and organizing legal documents.

Answered phone calls and recorded clients’ information into computer in a fast-paced environment.

BROCKTON SEVENTH-DAY ADVENTIST ACADEMY, Brockton, MA

Administrative Assistant 2015- 2016

Fostered communication and established partnerships between students to build community.

Greeted visitors, students, and family members as they entered the school in addition to providing assistance to visitors with questions as needed.

Maintained general office organization and record keeping by utilizing Microsoft Office.

VOLUNTEER EXPERIENCE

TOWN OF STOUGHTON, Stoughton, MA

Town Representative 2020-Present

Attend Board Meetings discussing potential business opportunities within the town

Vote on the fiscal budget



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