Customer Service rep

HERRERA, LENO CLARITO

Z*-****, Salvador, Tangke, Talisay City

099********/096********

Career Objective:

·To provide a broad range of support functions, ensure compliance with business rules and provides key customer services at leading like Accenture Phils.

·To provide skills and learning to individual or trainee

·And be able to impart Customer service experience

·The ability ro provide fast and accurate information

Experience:

Innodata XML Philippines

HVG Arcade Mandaue

Feb 2001 - May 2014

·Worked as a Word Editor, MB OCR Scanner, Picture Editor, Formatter

·DSE (same as with SME)

Qualfon Quality Contact Services Inc

IT Park Lahug Cebu

Aug 27, 2012 - Present

·Currently under the Port Department

·Responsible for the Port in and Out of the Number

·Helps in resolving unable/unable issue

·Resolves escalated Calls

Mentorship Program

·Helps the trainee understand the process within the company

·Educates the trainee the the company policy

·Helps the trainee in the training

Educational Background:

·Elementary: St. Alphonsus Catholic School

1981-1985

·High School: St. Alphonsus Catholic School

1985-1988

·College : University of San Carlos

AB - Political Science

1988 -1991

Cebu Roosevelt Memorial Colleges

AB- English

1997-1998

Reference:

1.Jean Nedia - Qualfon Floor Supervisor

2.Melvin Fernandez - Technical Trainor

3.Joel Aparecio - Qualfon Shift Manager

Contact this candidate