Key Skills

Profile Summary

System Administration

Networking Operations

Technical Support

Server Management

Infrastructure Management

Project Management

Resource Optimization

Technical Documentation

Team Management

WMS INVENTORY SYSTEM

Inventory Collection &Asset Tagging

IRSHAD K is an efficient and competent engineering management professional with an excellent track record of successful execution of IT projects in 4G Telecom industry, Hotel, Hospitality, Warehouse Management sectors.

Around 8+ years of experience in Supporting 24x7 environment IT Industry as Network Engineer, System And Network Engineer, Technical Support Engineer.

Hands on Experience in management and administration on LAN, WAN, Microsoft Server, Client, VMware, Wireless, Voice (VoIP) Networks and Cisco VoIP Application Servers. (CUCM, CUCME, ), Cisco And Motorola Wireless Control System (WCS),CISCO, JUNIPER,HP, HUAWEI Switches and Routers, SCADA,

A self-learner and a research enthusiast, currently working as a Technical Support Engineer with M.H Alshaya Bahrain Provisional Qualification and Certifications

-MBA in System Management from Alagappa university

-Microsoft Certified Solution Associate

-Cisco Certified Network Associate in Routing and Switching

-Cisco Certified Network Associate in Voices

-Cisco Certified Network Provision ( certificate is in process )

-JNCIA Juniper Certified Engineer

-CompTIA Strata IT Fundamentals

-Cyber Security Fundamental

Career Timeline

System and Network

Engineer

2012 Oct – 2013

April

Oct 2013 – Oct 2014 July 2015 – Oct

2015

Oct’15 – Oct’16 Nov 2016 – Jan

2017

March 2017- Till

Now

Service

Engineer

Network Engineer

Network

Engineer

IRSHAD K

Result-oriented Professional targeting challenging assignments in with a growth-oriented organisation of repute in Information Technology industry adg804@r.postjobfree.com +973********

IT Project

Engineer

Technical Support

Engineer

Soft Skills

Education

Master of Business Administrator ( System Management ) Bachelor of Science (computer Science )

Plus Two from Board of Higher Secondary Education, Kerala Certifications

CCNA R&S – Cisco Certified Network Associated ( Routing and Switching ) CISCO ID : CSCO12704680 CCNA VOICE – Cisco Certified Network Associated (VOICE) CISCO ID : CSCO12704680 300-075- Implementing Cisco IP Telephony & Video, Part 2 v1.0 CISCO ID : CSCO12704680 MCSA - Microsoft Certified Solutions Associated MICROSOFT CERTIFICATION ID IS: 13563080 JNCIA- Juniper Networks Certified Associate

NSE 1 & NSE 2 Network Security Associate

Comptia Strata IT Fundamentals

CCNP VOICE - Cisco Certified Network Provisional (Couse Completed) MCSE - Microsoft Certified Solutions Expert ( Couse Completed) Google Certified in The Fundamental of Digital Marketing Experiences

0365: user mail box creation, troubleshooting issues, providing security level access, user access level modification,

Active Directory: Providing access, user account creation, configuration, Guest Wi-Fi user account creation, user access level modification.

Technical Knowledge & work experience of Active Directory Installation, DNS DHCP, OS Installation Installing, configuring and Trouble Shooting Cisco, HP, Huawei, Juniper Switches and Cisco, Motorola Wireless Controller, Cisco Call manager

Experience in Trouble shooting L2 issues within the defined SLA's Effective Interaction with the clients/Customers to trouble shoot the issues and drive them to closure. Ability to Manage the team to handle critical situations and able to work with the team. Exposure in driving the Access Team along with L3 team to investigate and fix any critical issues. Ability to work independently and in a team to meet the deadlines. Strong and positive communication skills to a range of audiences, both technical and functional Support Knowledge Management initiative and assist Problem Manager with creation of SOPs & also training the users new to business.

Highly customer focused with a commitment to surpassing expectations. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.

Directs technological research by studying organization goals, strategies, practices, and user projects. Completes projects by coordinating resources and timetables with user departments and data canter. Follow up with local Vendors for support issues or delivery ie: Printers, Laptops, Network devices, Communications, Payments. Warranty.

Professional Experiences and Job details

M.H Alshaya Co, Bahrain Technical Support Engineer March/2017

Providing All IT Supports,WMS Application (Manhattan ILS integrated Logistics Solution ) Support to the Warehouse Users

Communicator Innovator

Thinker

Collaborator Intuitive

Train users /new users to use (IT Global Helpdesk tickets) . Self service alshaya.service-now.com . Follow up with Global helpdesk pending tickets or escalate to next level. Basic Support and training users to connect or escalate Conference room and desk connectivity issues. Basic trouble shoot and Escalate Infrastructure issues with Kuwait/Indian IT Team. Trouble Shooting and Configuring all ILS application related Support to the Warehouse Configuring Share Folder, Network Printer & Scanner Configuring work group and Domain Users and User Password Reset Taking Daily System Monitoring Check List Report & Monitoring the Server room Temperature Installing and Configuring O365, Microsoft Outlook and Related issues Weekly Server and Services Restate activity

Management, and maintenance of the enterprise-wide LAN, WAN, wireless and network security infrastructure

Configuring HP, Huawei Switches and Troubleshooting VLAN, VTP Installing and Configuring Network Printers and Scanners Managing and configuring Motorola Wifi Controller RFS 6000, WinG V5.8,Symbol MC9200,MC9000

,MC 3190 models PDT(Portable data terminal) Scanner & AP 7131,AP 7532 models Monitoring Server room Temperature by Inter Septor Pro Devices Configuring and Troubleshooting Huawei S7706 core switches & S5700 switches. HP 2910al Switches Management and configuring of Server IBM System X3650 M5, X3850 X5,X3550M3 & HP DL380 G7,DL380G6 models of servers and Storage Storwize V3700 Control Installing and configuring Patches on Windows Server 2008 R2 and Clint Computers Installing and Configuring ILS Patches & Configuring Manhattan ILS (integrated Logistics Solution) Version 2009

Installing & troubleshooting computers and their network (LAN) – 2008 & 2012 servers, Windows XP & Windows 7 clients and Windows 2008 & 2012 Active Directory Management and configuring of the Sonic Wall NSA 3600 &NSA 3500 firewall Managing VMware Venter Server version 6.0.0 and VSphere Client version 6.0.0 IOS up gradation, troubleshooting the hardware problems in cisco routers and switches Troubleshooting corporate customer related issues. Follow all escalation procedures according to service Level agreement Supporting and Integrating in Planned Execution for Live sites Call on support and Remote-control tool to assist end user when needed Ministry of justice, Bahrain Network Support Engineer Nov /2016 to Jan/2017

Working as a Network Support Engineer at Ministry of Justice Bahrain to provide support for all the network related issues.

Monitoring all the Network Devices, and taking necessary configuration backups periodically Configuring new IP Phones in Cisco Call Manager 10.5.1 and attending all IP Phone related issues Configuring Switches and Troubleshooting VLAN, VTP, Port-Security, etc Configuring & Troubleshooting Wireless Control System (WCS) 5500 series Creating New User, Resting User Passwords, Lock/ unclock user accounts Yousif Awadi Group, Bahrain IT Project Engineer

Yousif Awadi Communication

Oct/2015 to Oct 2016

Complete IT support to company clients. Responsible for the administration and security of their network. Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc Coordinates a variety of projects for the purpose of ensuring compliance with established guidelines. Providing technical support for users & client analyze and troubleshoot issues IT Support for 3 star and 4-star Hotels

Good experience with installing, configuring and troubleshooting Hardware and Application Maintaining and trouble Shooting WAN and LAN with Wi-Fi environment. Configure and maintain switching and routing equipment Configuring Mail Server, Active Directory, Outlook, Backups Troubleshooting corporate customer related issues. Installing Configuring And Troubleshooting of CCTV, Cisco Call Manager, Sound System, Access Control System. Satellite TV etc.

Javi systems India Pvt Ltd

Vodafone Cen Project, India Network Engineer

July/2015 to Oct 2015

Working as Network Engineer in Javi systems. for Vodafone CEN Project, Implementing of 4G ISP network all over Kerala

Surveying And Planning of VODAFONE CEN Project sites Responsible for designing and implementation of customer’s network infrastructure IOS up gradation, troubleshooting the hardware problems in routers and switches Designs and implements LAN/WAN using switching and router technology. Configuring and Troubleshooting Juniper Ex 4300, Juniper MX 104 Router and Juniper MX 960 Router Installation of Juniper Switches and Routers according to the standards Commissioning Juniper Switches and Routers.

Integration of Juniper Routers and Switches.

Routing OFC cables as per standards

Bsoft Education Pvt Ltd System and Network Engineer Oct/2013 to Oct 2014

Troubleshooting routing and switching connectivity problem. Installing IOS.

Checking Router and Switches

Setting New Lab Environment.

Configuring and Troubleshooting Cisco 3750 Switch, Cisco 2900 Switch, Cisco 2600 Router, Cisco 2500 Router, Cisco 3560 Switch, Cisco 2950 Switch, Cisco 3600 Router, Cisco 2811 Configuring and assembling desktop computers and server computers and Crimping Cables Maintaining and troubleshooting desktop and server computers Automation Technologies Service Engineer

Oct /2012 to April 2013

providing on-site computer repair services and troubleshooting to small and private customers Configuring and assembling desktop computers and server computers. troubleshooting LAN and WAN network related issues Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners. Personal Details

Date of Birth: 28 th September 1988

Gender : Male

Languages Known: English,Hindi & Malayalam

Address: Flat No :2,Building No:238/A,Road Number:56,Muharraq:203,Bahrain Nationality: Indian

Marital Status: Married

Driving Licenses : Bahrain, India

CPR No : 880915641

Passport Number: L1580309

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