Maintenance Manager
Resume:
Donald L Sands
*** * **** ** ********** Indiana *6304
********@*****.***
EXPERIENCED ELECTRO-MECHANICAL MAINTENANCE PROFESSIONAL
Maintenance Management ~ Developing Processes ~ Implementing Processes ~ Auxiliary systems Troubleshooting and Maintenance ~Certified Instructor in basic/advanced electrical systems and test equipment ~Radar system maintenance and repair ~ Wiring ~ Electrical Systems ~ Paper/Air/Foam Packaging machinery
Navy veteran with 9 years of experience in Spy 1-B radar preventive and corrective maintenance. Directly supervised over 25 personnel on 2 Aegis platforms, Ballistic Missile Defense and Air warfare.
Led the complete Aegis Division through maintenance inspections resulting in an overall score of 98%, 10% greater than the year prior.
Successfully prepared, managed and completed multiple Aegis equipment set up, light off events and combat systems alignments, maintaining 100% Aegis weapon system operating capabilities.
National Training Manager North America Jan 2020 – Present
Developed maintenance procedures for 15 pieces of machinery turning the tribal knowledge into documented procedures for the basis of a structured training course.
Implemented basic and advanced training courses, providing standardized training across the county.
Overcame the restrictions of Covid-19 by developing a remote webinar training course. By utilizing multiple cameras, I was able to provide comprehensive maintenance training to over 50 technicians 3 times a week. Allowing for a loss of 0 technicians due to “lack of work”
Regional Technical Manager Midwest and East Coast Dec 2017 – Jan 2020
Responsible for managing 28 technicians and 3 field service supervisors for the entire Midwest, East Coast and Canada
Implemented a field service management program using ISEC7 and SAP, resulting in measurable KPIs
Conducted regional training sessions covering policy, procedures, machine training, leadership and mentorship
Assisted sales in closing and retaining StoroPack;s largest accounts.
Developed and implemented an effective maintenance program resulting in resulting in a 5% drop in lost business helping to develop strong relationships with current customers.
Field Service Technician (StoroPack) Chicago – Green Bay Mar 2016 – Dec 2017
Responded to field service calls for preventive maintenance and service issues in less than 24-hours from Chicago IL to Green Bay WI. Responsible for the maintenance, installation, removal and service of over 300 Pieces of Paper/Air/Foam packaging machinery.
Responsible for managing 8 technicians from Minnesota to Texas, in regards to polyurethane foam machine maintenance and operation.
Retained 100% of polyurethane foam customers in the region while appointed as the Midwest FoamPlus Specialist, while helping to grow our customer base by providing solid quality leads to our sales team.
Attended company technical training and used previous training background to provide direct critical feedback to the director of training. Then assisted in the development and implementation of new training procedures.
Actively participated in weekly technical / sales team meetings where solutions were communicated to all team members.
Critical in the deployment, custom installation, maintenance and training for 9 Amazon facilities across the country.
Created and maintained a high level of customer service through advanced customer service skills, implementing fast, quality responses to internal and external customers while maintaining a safety first mentality.
HIGHLIGHTS OF PROFESSIONAL EXPERIENCE: UNITED STATES NAVY
Instructor at Apprentice Technical Training Great Lakes, IL Jun 2013 – Oct 2015
Implemented hands on and interactive training leading to an overall graduation rate 5% higher than peers.
Addressed excessively low/failing test scores by creating training aids for other instructors and trained peers on reviewing procedures lowering attrition rate by 3%.
Awarded instructor of the month twice for showing great professionalism, and attention to detail maintaining a professional learning environment.
Aegis Spy Radar Maintenance Manager Norfolk, VA Jan 2011 – Apr 2013
Saved the Navy over $100,000 in cost by repairing complex missile system, using innovative troubleshooting methods and avoided missing or having to reschedule the exercise.
Reduced the ships cost on repair parts 50% for the Aegis weapon system by implementing and developing the Spy initiative program, which included the drastic overhaul of the radars maintenance program.
Repaired over 170 faults in the Spy radar system, maintaining 100% system operability.
Mentored 12 personnel through Aegis system qualification and watch standing, ensuring the highest level of system knowledge and certification.
Incorporated the use of new test equipment and procedures reducing maintenance time 25%.
Aegis Spy Radar Technical Supervisor Pearl Harbor, HI Dec 2007 – Jan 2011
Dedicated over 130 man hours correcting discrepancies to the ships maintenance program resulting in an overall grade of 94%
Implemented a rigorous qualification schedule taking advantage of 70 hours of standalone training and trained 14 personnel in over 800 hours of documented OJT in preparation for deployment.
Repaired over 100 faults in the Aegis weapon system, allowing for full system alignments and grooming procedures with little to no outside technical representatives, saving time and money.
Leadership Managed personnel, work schedules, and delegated responsibilities to maximize workshop productivity. Assigned and scheduled tasks to technicians according to experience and skill level. Extensive experience overseeing personnel in operation, maintenance, troubleshooting, and repair actions. Supervised several depot level repairs, alignments, and installations.
Training Assisted in administering departmental training program for approximately 80 personnel. Trained 14 junior personnel in maintenance, repair, and operation of electronic equipment. Authority in complex facility electronic cooling water system training program. Overall result of training contribution was improved job performance and increased readiness of military operations.
Administration Controlled workshop scheduling of maintenance and assignment of tasking. Ensured maximum completion of periodic maintenance workshop preventive procedure and upkeep. Monitored supply of spare parts inventory and acquired necessary materials via appropriate budget channels
EDUCATION AND TRAINING
AEGIS Radar System (SPY-1B/D) Technician. Jun 2007 – Dec 2007
Fire Controlman A School. Jan 2007 – Mar 2007
Apprentice Technical Training. Nov 2006 – Jan 2007
Navy Instructor Training. Apr 2013 – May 2013
Fire Fighting. Jan 2010 – Jan 2010
Advanced ECWS/DRY AIR SAGT. Mar 2010 – Mar 2010
AN/SPY-1 ABMD SAGT. Mar 2010 – Mar 2010
AW Concepts. Jun 2010 – Jun 2010
BMD Planning and detection. Dec 2009 – Dec 2009
BMD Engagement Elements. Dec 2009 – Dec 2009
BMD Control Doctrine. Dec 2009 – Dec 2009
BMD Functions. Dec 2009 – Dec 2009
BMD Mission Plan. Dec 2009 – Dec 2009
Air Defense Planning. Jun 2009 – Jun 2009
C4I Concepts. Jun 2009 – Jun 2009
BMD SM Characteristics. Dec 2007 – Dec 2007
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