Danyelle L Hankal

**** ***** *****

Killeen, TX, 76542

254-***-**** (US Cell)

adg7zm@r.postjobfree.com

Career Objectives & Work Experience Summary

Over 25-years of experience in the role of a(n) Training, Organizational or Leadership Development (T&D, OD, LD) professional, in the Human Resources Development (HRD) field. A high performance, high energy leader and team player with extensive experience applying various HRD-related competencies and/or knowledge, skills and abilities (KSAs). When developing curriculum, comfortable with and quickly produces a high-quality final product, by interpreting requests for large, ambiguous projects, in a short amount of time using the ADDIE model. When facilitating, successfully engages class participants, in both web-based and instructor led course curricula, through activities, group discussion and real-world scenarios, using industry standard methodologies such as Bloom’s Taxonomy, Gagne’s Theory of Instruction and the Systems Approach to Training (SAT).

Technical Proficiency

Systems and Hardware

Novell (i.e. Lotus Notes)

Windows 8 - Current

Apple

Business Intelligence Applications

INPUT®

FedSources®

Centurion®

Software Applications

Articulate 360 (Storyline & Rise)

Vyond

Blackboard/Angel/Moodle LMS/LCMS

FrameMaker

SharePoint Site Admin & Form Building

Salesforce

DreamWeaver

TechSmith SnagIt® & Captivate

Adobe Flash

Adobe Acrobat Professional

MS InfoPath, Publisher & Access

MS Word, Excel, Outlook & PowerPoint

MS Visio & Project

PeopleSoft®

Crystal Reports

Remedy Help Desk

CM Software - Subversion & Harvest

Unanet

SAMS 1/1E/2/2E & ITDA

Leadership Certifications

& Training

Honorary Lean Six Sigma Green Belt (LSSGB) – 2017

Blackboard Software Certified Trainer – Killeen, TX 2014

Lean Office Workshop – Temple College, Temple, TX, 2008

Birkman Method Training and Profile Review - The Birkman Method®, Temple, TX, 2008

Certified Development Dimensions International (DDI) Leadership Development Facilitator - DDI®, Temple, TX, 2007

Certified Qualities and Principles of Genuine Leadership for Results (LFR) Facilitator - AchieveGlobal®, Houston, TX, 2005

Awards and Activities

1.L.O.T.U.S Breast Cancer Non-Profit - Chief Financial Officer (CFO) – 2020

2.University of Louisville – Golden Key International Honour Society and Dean’s Scholar (Member Since 2005)

3.Elizabethtown Community College - Phi Theta Kappa Honor Society - Member Since 2004

4.American Society of Training and Development (ASTD) - Member Since 2006

5.National Association of Professional Women (NAPW) – Member Since 2007

6.U.S. Army Armor Association - Order of Joan d’Arc Award Recipient (2007)

7.U.S. Army Family Readiness Group (FRG) – Platoon Leader

8.Honorable Order of the Kentucky Colonels – Kentucky Colonel Since 2004

Methodologies, competencies, and roles, and/or knowledge, skills and abilities (KSAs) acquired and improved upon throughout my professional career.

HRD & Curriculum Development KSAs

Industry Exposure & Skills

Budget, Org. Responsibilities & Quality KSAs

Blackboard Certified Trainer

Training & Development

Vendor Relations POC Certified DDI & AchieveGlobal Facilitator

Air Traffic Control/ Operations

Org. Training POC Training Course Facilitation (WBT & ILT)

Market Research & Trending

Org. Consulting Project Management/Coordination

Teaming Contracts

Training Grant Writer & Administrator New Hire Training Curriculum & Facilitator

Business Intelligence

Tuition Reimbursement Policy POC Job Description Development

Win-Win Business Networking

Ethics Policy Development & Implementation

Succession & Talent Planning

Proposal Research & Writing

Organizational Strategic Plan Writing

Systems Approach to Training

Independent Consulting

Capability Maturity Model Integration (CMMI)

Instructional/Curriculum Design (ADDIE model)

Mortgage/Consumer Banking

Six Sigma/Hoshin/DMAIC Methodologies

Learning Management Systems (LMS/LCMS)

Call Center Management

Lean/Six Sigma Processes

Storyboarding & Scripting

Systems Approach to Training

Earned Value Management (EVM)

Job/Task/Needs Analysis/ROI

Military (All Branches & Foreign)

Software Release Practices (CM)

Employment History

Program Manager/Instructional Systems Developer - Contract

Sep 2019 – Dec 2019 Amazon Charleston, SC

Demonstrated project management experience, tracked, and managed ID work for several complex projects simultaneously for multiple teams or groups. Applied proven learner-centered, performance-based instructional theories and adult learning principles in face-to-face, virtual classroom, and self-directed eLearning modalities. Performed needs and task analyses, scoped projects, and evaluated existing documentation to identify the most appropriate training approach and content to meet the training needs in multiple global locations. Designed, developed, and evaluated training for multiple modalities. Effectively prioritized and managed projects and initiatives through the full instructional design process. Collaborated with other teams and subject matter experts (SMEs) to support launches of new products and services, as well as supported enhancements to existing products and services.

Assessment Specialist and Organizational Training Specialist - Contract

May 2016 – May 2018 AMMROC Abu Dhabi, United Arab Emirates

Evaluated the course development steps with reference to the GHQ ESAT manual, assessment & evaluation technicians. The Assessment Specialist administers the standardized testing & coordinates analysis interpretation & reporting requirements. Executed the Assessment Plan for Course Training Documents submitted for approval to GHQ as well as any courses prior to delivery to the AMMROC Training Management Committee (TMC). Maintained effective lines of communication with all training sections to ensure the accuracy of collected information related to Assessment Tasks. Assessed program needs, effectiveness and provided the necessary data for evaluation reports. Conducted QA and QC reviews of submitted documents and provided feedback for training purposes and submission to GHQ for approval. Restructured AMMROCs entire Training Request Process & created a new process, both manual and automated, that is used throughout the organization. POC for all Training Request submissions for the Organization. Maintained open communications with all responsible for the Training Request process with other departmental POCs from cradle to grave; from documentation, tracking, and submission of the Training Request to final billing of the Training Event(s) to the Supply Chain Department close out.

Achievements

Mentor to UAE Local Administrative Personnel to eventually take over the Training Request process.

Saved the company over $500k in annual revenue by implementing more stringent Training Request measures and by involving the right personnel in the decision-making process.

Lead Aviation Training Analysis and Development Specialist (Payroll Coordinator) - Contract

May 2014 – April 2016 DynCorp International Abu Dhabi, United Arab Emirates

The Lead Aviation Training Analysis & Development Specialist analyzes and develops aviation course material using Systems Approach to Training (SAT) processes. Responsible for a team of no less than (4) Aviation Training and Development Specialists, all presentations and all team deliverables to the customer. Identify the required content and strategies for individual units of instruction, and design and build the course training plan and training materials. Plan and develop study guides, lesson plans, and courses of instruction to support curriculum and courseware requirements using SAT processes. Maintain coordination with the customer to determine training requirements. Develop and conduct management and supervisory development training programs and other specialized training programs. Able to coordinate effectively with subject matter experts in the aviation maintenance technician field to gather and understand requirements resulting in the creation of a job scalar, job description, job specification, job performance statement, and eventually job analysis report. Develop, prepare, and maintain training procedures, reports, and records. Perform other qualified duties as assigned as well as additional duties; which included the responsibility of weekly timesheet as the Payroll Coordinator and Supervisor, logistical leave coordination back to home office with the Finance Manager for no less than (28) SAT Analysts and Aircraft Maintainers.

Achievements

DynCorp Aerospace Operations (UK) Limited – Performance Impact Award (SPOT Award Winner, October 2015)

Training Facilitator and Curriculum Developer

Nov 2010 – April 2014 Blackboard Student Services Killeen, TX

Provided facilitation and/or curriculum development services within the call center environment for Arizona State University (ASU) Human Resources, Embry-Riddle Aeronautical University (ERAU) – Worldwide, ERAU – Daytona Beach and ERAU – Prescott Enrollment, approximately 253 e-Learning Services schools with services to and for Students and Instructors and Password Reset, the K-12 Computer Take Back and Enrollment Assistance Program and Owens College Enrollment. I also conducted SIMS Integration Demos to visiting, interested and existed clients. Developed all curriculums using the ADDIE model and basic SAT strategies.

Achievements

Blackboard Circle of Excellence (COE) Award - Top Trainer Spring 2012

University of California, Office of the Provost (UCOP) Enrollment Project Go Live! - Dedicated Facilitator and POC

Business Research Specialist (BRS)

March 2009 – June 2010 McLane Advanced Technologies, LLC (MAT) Temple, TX

The BRS provides a wide variety of research, to the Organization, for potential business or teaming opportunities or to gain competitive intelligence. Additionally, the BRS communicates clear, concise, business, competitive and market intelligence (i.e. Strengths, Weaknesses, Opportunities, Threats (SWOT) analysis) used by senior leadership to drive strategic decisions and recommend specific action plans based on that analyses. The over-arching goal of the BRS is to provide insight to the organization’s most senior leadership, to drive business results and provide detailed, technical, competitive, analysis of competitor's products at the deepest levels, to support sales and development.

Researched various topics such as: Contract Vehicles/IDIQs, Competitor, Customer, and Product Analysis and Identifying Future opportunities

Assisted the Proposal Team with Proposal reviews, competitive intelligence, job descriptions and levels within the proposal, proposal writing and proposal templates

Established and maintained a Business Intelligence portal on Sharepoint.

Recognized subject matter expert and thought leader on the competition, markets, and/or competitor's products at the deepest levels and in multiple areas

Processed macro level concepts/events, recognized, and communicated implications to both the industry and to MAT; turned those results into effective planning tools/measures to take action.

Achievements

Submitted the final Skill Development Fund grant report, to the Texas Workforce Commission (TWC); worth over $817,000. The final report was audited and was accepted with no accounting errors.

Co-wrote a proposal, which included pricing, in 1-day; MAT won this opportunity. (Value $2.5M)

Organizational Human Resource Development (HRD) Specialist

Jan 2007- Aug 2009 McLane Advanced Technologies, LLC (MAT) Temple, TX

The Human Resource Development (HRD) Specialist provides direction and vision for Training, Organizational and Leadership Development (T&D, OD, and LD) initiatives to best support strategic Human Resource Management (HRM) initiatives and drive career development for all employees, in the organization. The HRD Specialist assists in Organizational benchmarking and the implementation of industry best practices in HRD/HRM related projects and facilitates, and participates in technical, and leadership training programs. Additionally, the HRD Specialist is the POC and is responsible for managing all aspects of the following budget line items for the Organization: Training, Consulting, Marketing and Club memberships, and Federal/State Marketing and Competitive Intelligence online memberships.

Co-wrote, administered and was identified as the organizational POC for the Skill Development Fund (SDF) training grant, worth over $817,000, awarded to MAT, by Texas Workforce Commission (TWC), Austin; this also included monthly financial spending and employee reporting.

Negotiated all vendor pricing and responsible for all course logistical needs, i.e. room reservations, order lunch, cancellations, etc., for the courses included in the grant and for all other training paid for out of the Training budget.

As the only identified Instructional Systems Developer in the organization, training was developed using the ADDIE model and the SAT; additionally, responsible for reviewing all technical writing projects/contracts before final print.

Analyzed Return On Investment (ROI) worksheets and applied adult learning theory (Andragogy), Earned Value Management principles, Bloom's Taxonomy, Kirkpatrick Levels 1 - 4 assessments, Kolb's Learning Cycle and Michael Porter's Competitive Advantage, to suggest the best approach to address learning opportunities.

Conducted performance & instructional analyses while assessing the requirements and needs of a target audience to isolate gaps and improve performance throughout the ISD process when using the ADDIE model.

Developed, maintained, and conducted training programs for new and existing user's/employee's orientation and created interview guides for each position.

Achievements

Partnered with Temple College from 2007 - 2009 to administer two Texas Workforce Commission (TWC) - Skill Development Fund grants, worth over $817,000.

Worked with TWC to develop status trackers using Excel, Access and SharePoint; these status trackers are currently used for monthly reporting for all training grants administered by TWC.

Successfully met or fell below budgeted line item responsibilities by 10% or more; responsible for over $1 million.

Lead Technical Writer

Sept 2006 – Jan 2007 McLane Advanced Technologies, LLC (MAT) Temple, TX

The TW writes and edits technical documentation for the organization’s products using the SAT and the ADDIE model. TWs have excellent research skills, organize their ideas well and able to translate technical terms into text that any reader can understand. They develop and maintain installation, configuration, how-to documentation, and online help for both customers and employees. Additionally, the TW reviews published materials and recommends revisions or changes in scope, format, content, methods of reproduction and binding.

Achievements

Rewrote all Terminal and Enabling Learning objectives for all training programs and re-formatted the training materials to be compliant with TRADOC Regulation 350-70. I introduced the organization to the SAT using the ADDIE model as they were still using PowerPoints for all their training endeavors. This required a complete overhaul of all content. I oversaw and was responsible for this task. The organization had no analyses, objectives, assessments, etc. but within 6-months, re-wrote the main program using ADDIE and SAT. All other programs moved to Development Stage of the ADDIE model. I moved on to a new position and saw this task through to end.

Curriculum Developer and Support Services Trainer

Aug 2005 – Sept 2006 First Community Bancshares, Inc. (FCBI) Killeen, TX

Utilized the Analyze, Design, Develop, Implement and Evaluate (A.D.D.I.E.) process to develop technical training programs/projects and provided logistical coordination regarding delivery of the training program. Conducted gap analyses with executive and senior level management and provided stakeholder(s) and the Director of Learning and Development with a comprehensive report with suggested training interventions. Developed proactive strategies to meet the needs of internal and external customers.

Achievements

Developed a Customer Service Training program, within the first 45-days of employment and the organization’s first Trainer certification program.

Created a macro-enabled, Instructional Design Template for the Curriculum Development Team and decreased overall department printing expenses using a new vendor by over 45%.

Instructional Systems Developer (ISD) and Project Manager– Independent Contractor/Consultant

Oct 2004 – Feb 2005 Financial Service Solutions, L.L.C. Louisville, KY

Conducted gap analyses and provided clients with a final report with software implementation planning. Utilized the A.D.D.I.E. process to design curriculum for training solutions and implement and evaluate training programs to provide final Return on Investment (ROI) reporting. Designed secondary mortgage, market proprietary, technical software training. Collaborated with all levels of management to create high and low-level process flow charts and led the training department to ensure continuous feedback and cooperation with the project management team.

Achievements

Utilized the Needs/Gap Analysis with Return on Investment (ROI) worksheet in extensive interviews with Subject Matter Experts (SMEs) to complete a training program that included automated and web-based testing, tracking, trending, and Kirkpatrick’s evaluations - Levels 1 – 4.

Instructional Systems Developer

Jan 2004 - Jun 2004 Bank of America Tele-commuted from Fort Knox, KY

Performance consulted, determined training solutions, designed, and developed curriculum, facilitated train the trainer sessions, implemented training programs, and associate satisfaction. Worked virtually with sites across the country to ensure proper solutions were used to address training needs. Developed complex training materials for the Line of Business located at four (4) sites with approximately 3,500 associates; served as Subject Matter Expert on the design and development of course ware using design methodologies or models such as ADDIE and Six Sigma DMAIC or other accepted industry approaches.

Achievements

Co-developed the Mortgage Call Center 6-week New Hire training course, worked with interactive multimedia training solutions vendors to create interactive, hands-on, training experience.

Completed the Instructional Systems Development (ISD), Performance Consultant and Six Sigma certification.

Senior Performance Improvement Coach - Call Center for Mortgage Servicing

Jan 2003 – Dec 2003 Bank of America Louisville, KY

Responsible for a team of three (3) other Performance Improvement Coaches that facilitated a 6-week, New Hire training program for the Consumer Real Estate group of Bank of America. As the Senior Performance Improvement Consultant, personally trained over 150 new call center associates and performed supervisor training concerning call center metrics during a ramp up. Regularly facilitated courses for10-20 associates, to enhance existing call center skills new product education and refresher training that was developed using the ADDIE model and Kirkpatrick’s Levels of Evaluation.

Achievements

Lead Trainer responsible for the logistical coordination, HR follow-up, Support Department and Frontline integration, and upper-level management training on new software and call center metrics.

Bank of America Spirit Award Honorable Mention and Bank of America Team Spirit Award

Training and Quality Assurance Manager

May 1998 – Aug 2001 APAC Outsourcing Columbia, SC

Regional Quality Lead and liaison for three APAC call centers, reported directly to the Regional Vice President. Hired, trained, developed, and completed disciplinary actions on direct reports (Quality Analysts), trained the trainers (TTTs), facilitated/implemented all Quality Initiatives, training materials and sales strategies. Presented past performance and action plans in monthly reviews with the client. Successfully led the Quality and Training departments in three call centers, while providing outsourcing services throughout the Eastern region. Ensured that all training was developed and facilitated using the ADDIE model and SAT process. Instrumental in a new call center ramp up, comprised of over 800 employees and three different segments. Created and facilitated new hire training on quality initiatives three months after the call center opened, resulting in the highest quality scores throughout the region for two quarters, consecutively.

Military Work Experience

United States Marine Corps MCAS New River, Jacksonville, NC Honorably Discharged

Flight Operations Specialist, Corporal (E-4)

May 1992 – Jul 1996

Developed an automated progression program involving training cycles and a mentoring program using the SAT and ADDIE model. Successfully coordinated Internal/External security for VIPs such as Congressional members. Developed and implemented automated programs for flight operations and planning. Responsible for daily airfield operations (open-to-close). Maintained Secret clearance level.

Air Traffic Controller, Radar and Tower, Corporal (E-4)

Learned and applied FAA regulations while controlling numerous aircraft. Trained and certified over 10 Air Traffic Control trainees for various positions. Personally, certified in both radar and tower positions and maintained flight status. Trained and remained aware of the 7110.65 regulations when controlling aircraft.

Education

B. S. - Occupational Training and Development (T & D) – Concentration in T & D, Univ. of Louisville – Graduation, Dec 2021 (Degree Goal; Earned 118 of 123 credits to date)

Develop knowledge and skill in the design, development, delivery, and evaluation of job-related training (ADDIE model) and performance improvement, as well as skills for managing change, knowledge, and human resource training.)

Master Certificate in Lean Six Sigma – Concentration in Six Sigma: Lean, Green and Black Belt

Villanova University – Nov 2017 – Jul 2019

Nov 1 – Dec 26, 2017 – Lean Six Sigma Green Belt (LSSGB) Certificate Program

Jun 1 – Jul 28, 2018 – Lean Six Sigma (LSS) Certificate Program

Apr 1 – Jul 23, 2019 – Lean Six Sigma Black Belt (LSSBB) Certificate Program

Troubleshooting & Building Computers, A+ and MCSE Certification Courses - A Technological Advantage (ATA) –Technical School, Louisville, KY, 2003

FAA Training for Radar & Tower Air Traffic Controllers – Certified Air Traffic Controller - Marine Corps Air Traffic Control School, NAS Millington, Memphis, TN, 1992

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