Office Management
Resume:
DANIEL B. HEITZER
**** ******** *****, *******, ** 08053
Summary
Knowledge and experience based Technical Writing for RFP responses, proposals, content development, PMO artifacts and documentation with a particular focus on online systems.
Over 20 years of experience as Program Manager, Program Management Office (PMO) Specialist, Solution Architect and Business Analyst.
Business Technology Consultant with KPMG, Coopers & Lybrand, Unisys and IBM. Planned and completed multiple innovative systems initiatives both large and small for both package -based and custom solutions.
Hands on, providing detailed oriented requirements specification, solution modeling and facilitation with a key focus on Change Management.
Areas of Specialization:
PMO/Portfolio Management including Requirements Definition, Solution Architecting, Project Planning and Prioritization, Governance, Project Oversight and Status Reporting.
Business systems solutions custom design and development, and package implementation including business transformation, business process reengineering, organization change management ensuring total solution delivery.
e-Business / Customer Self-Service Portals – ‘Visioning’ and planning, user experience (UX) and branding, technical solution definition, ‘Agile’ development and implementation.
Solution visioning and definition through group facilitation.
Program/Project Planning and Management, Change Readiness / Change Management, Risk Management and Quality Assurance for large business technology initiatives.
Primary Industry Experience:
Consumer products, municipal government, pharmaceutical and manufacturing.
Education:
BS in Engineering from Pennsylvania State University
MBA in Management Information Systems from Temple University
Professional Experience:
DBH 7/2017 to Present
Independent Program Management / Business Technology Consulting / Technical Content Development
Senior business technology consultant and PMO specialist with a focus on emerging technologies (Artificial Intelligence, IoT, and Mobility apps).
Technical content development.
Companies supported include Custom House and Kimley Horn.
Mayor’s Office of Technology & Innovation, City of New York 7/2016 to 6/2017
PMO Consultant
Brought in by the preceding CTO to establish a Risk Management program with a focused on PMO best practices and risk avoidance).
Provided RM and Quality Assurance assistance to several active projects.
Spent last several months working on Smart Cities, emerging technologies and Internet of Things (IoT) planning, defining and documenting complex initiatives.
DBH 10/2012 to 6/2016
Independent Program Management / Senior Business Technology Consultant
PMO Specialist / Consultant
Worked with client consultancies to scope, plan, and propose Program Management Office and technology-based solution offerings including:
oProgram Management Office
oHandheld Mobility Apps for Field Operations
oERP Quality Assurance
Working with select prime contractors to plan and deliver technology-based solutions.
Developed and led Agile Program Management Office offering.
Companies supported include NorthStar Technology, North Hampton, Transformicon, Simform and Kimley Horn
City of Philadelphia 4/2006 to 10/2012
Deputy CIO, Business Improvement Services 9/2007 to 10/2012
Business Improvement Service (BIS) was developed as an internal ‘Big 6’ consultancy to ensure new initiatives were planned, launched and governed effectively with a key focus on Change Readiness / Change Management.
Initially established Program Management Office responsible for developing standards and quality assuring work performed by 3rd Party vendors including project planning and prioritization, change readiness and change management, governance and status reporting.
Also served as senior Project Executive responsible for planning and directing major new business systems initiatives including:
oOffender System Requirements Definition – Arrest to Arraignment
oBusiness Services Portal – Agile Custom Development
oVideo Surveillance
oe-Pay Philly – contracted Managed Services integrated with City billing systems
oPaperless Philly (Workflow process improvement and Document Management)
oCashiering System Replacement
oProcurement/ OEO (Minority Participation) System – Cloud based solution integrated with City financial systems
o311 (Call Center) System Implementation
Planned and facilitated Overall Capital Program Project Prioritization
DBH, LLC 12/2001 to 4/2006
Senior Business Technology Consultant
Areas of focus included business level consulting, facilitating strategy and process operations reviews and helping to ensure benefits are realized through effective program management.
Helped ensure investment decisions and initiatives effectively supported the strategic objectives of the business and maximized the return on investment.
Clients included:
City of Philadelphia – establishing a Program Management Office. Subsequently hired by the City.
Heartland Payment Services – Credit Card managed services process improvement, change management and systems requirements definition.
Source One – Contingency based strategic sourcing managed services process improvement and systems support requirements definition.
IBM Global Services 4/1997 to 12/2001
Senior Principal
Provided business and systems consulting, project management, and solution design and implementation assistance for multiple projects in various industries.
Led formation of PMO’s providing project oversight for multiple Y2K systems projects.
Unisys Corporation 3/1994 to 3/1997
Senior Information Services Principal
Led development of worldwide Enterprise Management program delivering ‘Business Transformation through Information Technology’ projects resulting in over $200,000,000 in project initiatives.
Managed multiple projects and served as Quality Assurance Principal on several large implementation projects.
Contact this candidate