Sales Representative Service
Resume:
****************@*****.***
Lipa City, Batangas, PH
https://www.linkedin.com/in/ralph-
joseph-carandang-43977a1a0/
RALPH CARANDANG
Customer and Sales Representative
An Entrepreneurship certificate holder.
Result-driven professional with experience working in different industries such as BPO, Retail and Sports
SKILLS & COMPETENCIES
Computer Skills
Telesales
Marketing
Market Research
Reporting & Analysis
Price Matching
Sales Report
Customer Service
Client Relations
Listening & Phone Skills
Conflict Resolution
Time Management
Product Knowledge
Leadership
Sports Coaching
PROFESSIONAL EXPERIENCE
Sales Representative
THE RESULTS COMPANIES LIPA - B ATANGAS, PH
Feb/2020 – Jul/2020
- Activated radio satellite
- Verified and updated customers’ accounts
- Refreshed radio during signal outage
- Answered calls and provided the required information by resolving queries while maintaining premium quality of services
- Coordinated with the clients and tried to know their concerns by avoiding any interruption in conversation, etc.
- Facilitated sales of all products and services according to the client's needs
- Addressed all complaints of the customers and make sure that they are resolved in time and within the given guidelines
- Assisted and guided customers with all the required knowledge of the services and goods. Prepared bills and processed payments if required
- Analyzed the client's requirement after conversation with them and recommended services that will match their needs
- Kept a track of the potential customers and their requirements
- Ensure premium level of client satisfaction in one phone call Customer Service Representative
ALORICA LIPA - B ATANGAS, PH
Oct/2019 - Jan/2020
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Prepared product or service reports by collecting and analysing customer information
- Contributed to team effort by accomplishing related results as needed
- Managed large amounts of incoming calls
- Identified and assessed customers' needs to achieve satisfaction
- Built sustainable relationships of trust through open and interactive communication
- Provided accurate, valid and complete information by using the right methods/tools\
- Handled complaints, provided appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Assisted with placement of orders, refunds, or exchanges
- Advise don company information
- Handled payment information and other pertinent information such as addresses and phone numbers
- Placed or cancelled orders
- Answered questions about warranties or terms of sale
- Tracked product information for customer reference Elementary & Secondary Volleyball Head Coach
DE LA SALLE LIPA LIPA - B ATANGAS, PH
Aug/2017 – Jun/2019
- Participated in all internal and external volleyball games and provided support and efficient feedback to the team.
- Participated in all coaches’ meetings to keep track of lasted information and techniques regarding games and practices.
- Coordinated, trained, and conducted fundamental volleyball mechanics and techniques, skill drills for individual players and team.
- Organized, managed and supervised athletic activities, practice sessions, and tournaments.
- Individual player development, team training, game management and administration duties
- Motivated and trained the athletes to fully develop their skills.
- Developed and maintained an effective program of physical conditioning.
- Develop and implement strategies to develop effective student athletes' physical fitness.
- Administer team and facilitate spirit of sportsmanship, social development and positive relationship in student athletes.
- Teaching techniques and game strategies to players and testing their understanding
- Awarded as Best Coach in the 2019 Palarong Pambansa Championship Market Survey Executive
SHARAF DG Dubai, UAE
Oct/2015 – May/2017
- Conducted research, via field visits and printed ads, on competitors' prices and promotions
- Analyzed and interpreting collected data for comparison against existing prices and promotions of the company
- Prepared the updated the prices and promotions of company's products
- Prepared price-matching reports to be submitted to operations department
- Updated products prices and promotions on Sharaf DG's mobile application
- Updated and computed the daily sales report for international and UAE branches.
- Generated the report for the footfall for all of the branches
- Encoded the receipts for sold discounted items
- Performed other tasks as duly assigned by the manager and/or immediate superior EDUCATION
Certificate in Entrepreneurship
DE LA SALLE LIPA
2012 - 2015
PERSONAL INFORMATION
5’8 ft.
Catholic
28 years old
Passionate in sports
4+ years of work experience
Writes and speaks Filipino and English fluently
Reference details available upon request
Contact this candidate