VICTORIA, AKIOJANO

Address: No. **, Aluko Street, Felele Barrack Junction Ibadan

Telephone: 081********, 070********

Email: adg7sx@r.postjobfree.com

CAREER OBJECTIVE

I am striving to develop a career by contributing meaningfully to the success of the organization through hard work, loyalty and commitment. To become a flexible, keen and self-motivated professional and give value to the organization by using resources effectively thereby guaranteeing client satisfaction and organizational profit, thereby putting my best for the ultimate accomplishment of the organization.To be part of dynamic work team in an organization where my potential and knowledge would be highly utilized.

PERSONAL DATA

Sex: Female Marital Status: Single

Nationality: Nigerian Health Status: Very Good

State of Origin: Delta State Date of Birth: Jan 22nd, 1992

EDUCATIONAL BACKGROUND

Kwara State Polytechnic, Ilorin, Kwara State 2016 – 2018

H.N.D. Hospitality Management

Kwara State Polytechnic, Ilorin, Kwara State 2012 – 2014

O.N.D. Hospitality Management

Oyo State School of Science, Pade, Oyo State 2006 – 2009

Senior Secondary Certificate Examination

WORK EXPERIENCE

Moongate Hotel and Suites, Abeokuta Ogun State 2018- 2019

Front Desk Officer

Delivered prompt and professional solutions for customer inquiries via phone, email, on-line chat and one-one communication etc.

Effectively manage different communication channels:

Resolved customer complaints via all available phone and email.

Channeled customer’s calls to appropriate personnel for assistance.

Worked with customer service manager to ensure excellent customer service is being delivered.

Handled complaints, providedappropriate solutions and alternatives within the time limits and followed up to ensure resolution.

Handle dissatisfied customers in a polite and professional fashion.

Tracked and followed-up customer requests in a timely manner.

National Youth Service Corps, Ogun State 2018-2019

Moongate Hotel and Suites, Abeokuta Ogun State

Front Desk Officer

Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries.

Maintained security by following procedures; monitoring visitors' logbook and tag

Maintained safe and clean reception area by complying with procedures, rules, and regulations.

Performed other tasks as assigned by the Manager

Baba Impex Nigeria Limited, Lagos State 2014-2015

Intern (Personal Assistant)

Answered phone calls received and directed them appropriately

Recorded notes and messages for the manager

Scheduled and arranged meetings and conferences

Managed travel arrangements and itineraries on behalf of the employer

Performed as a liaison between the manager and the staff as required

Acted as the first point of contact for the manager as necessary

Managed the manager's calendar and appointment scheduling

Read and wrote correspondence

Royalton Palace Hotel, Ilorin, Kwara State Aug-Nov2013

Front Desk Officer

Attended to visitors coming into the hotel

Connected calls to different extensions in the Hotel

Accounted for all the cash inflow and cash spent

Accounted for the items in the store room

Issued out items to the staffs when needed

Issued out invoice on items purchased

Housekeeping: worked with the cleaners to ensure that rooms are clean and ready for visitors.

ACHIEVEMENTS, CERTIFICATIONS AND TRAININGS

National Youth Service Corps, Ogun State 2018-2019

Presiding over Campaign; Red Cross CDS

PERSONAL SKILLS AND COMPETENCES

Ability to use personal Initiative; Planning, organizing and prioritizing, Good communication skills. Ability to learn, pay attention to details and reporting within tight schedule, Good Interpersonal Skills

Good command of computer skills such as: Microsoft Office and Excel with ability to become familiar with firm-specific programs and applications

REFEREES

Mr. Banjo Bamidele Mrs. Akanmu Stella Maris

Wescott Integrated Inv’t Services Chevron Nigeria Limited

Ikeja, Lagos State Lekki, Lagos State

+234********** +234**********

Contact this candidate