Service Representative Assistant

T'Shumbie T. Ford

*** ******** ****, ***. *-* Montgomery, AL 36117* 334-***-**** * ********.******@*****.***

EDUCATION

Alabama State University: Montgomery, AL - Present

Graduate Program: Applied Technology

Alabama State University: Montgomery, AL

Bachelors of Science - Computer Information, May 2017

WORK EXPERIENCE

V-Tech Solutions: Montgomery, AL

Customer Service Representative, Dec. 2018 – Present

Assist callers in retrieving FSA ID account information, completing the FAFSA Application, applying FAFSA corrections, and providing general Student Loan information.

ASK Telemarketing: Montgomery, AL

Customer Service Representative, Oct. 2017 – Nov. 2018

Interact with customers to handle complaints, process orders, and provide information about an organization’s products or services. Handle and execute customer orders, providing refunds, discounts, and other financial services.

Olive Garden: Prattville, AL

Utility/Production, Jull. 2014 – Aug. 2017

Provided organization for all freshly delivered produce in both walk-in freezer and dry stock area. Responsible for properly cooling, labeling, organizing, and sanitizing production area and products. Assist in the preparation of ingredients and receipts of our popular Italian dishes.

Continuing Education- SkyCap Summer Program: Montgomery, AL

Computer Coding / Computer Animation Assistant, Jun 2017 - Jul 2017

Provide students with the basic coding structure of computer coding, and relevancy to the Technology field. Familiarize students with coding programs, such as Dreamweaver and other sources like codeacademy.com that provide hand-on practices, examples, and quizzes testing basic understanding of computer coding.

ADDITIONAL SKILLS

Carter Career Consulting- Intern: Apr 2017 – Jun 2017-Project Management Internship

Alabama State University: College of Business Administration- Lab Volunteer: Jan 2017-May 2017

American Red Cross- Intern Recruiter/Event Coordinator Sept 2016- Nov 2016-Project Management

Microsoft Applications: Access, Excel, Outlook, PowerPoint, Project, Publisher, Word, and Visio

SQL Server/JavaScript

Professional Business Organizations

Phi Beta Lambda Professional Business Fraternity ΦΒΛ 2017

American Marketing Association Chairman of Programing 2014-2017

Association of Information Technology Professionals Secretary 2013-2016

Society for Advancement of Management 2015-2016

Financial Management Association 2015-2016

AWARDS AND HONORS

Academic Honor's 2017 Dean's List: 2014-2017 Darden Diamond Club 2017

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