WORK EXPERIENCE

Night Auditor/ Front Desk Agent/ At Your Service

Agent

Office of Career Services Associate

Managed front desk tasks for a 650 room convention hotel.

Resolved customer complaints and issues within a

reasonable time frame.

Answered inbound messages/ requests from the guests using Marriott GXP

Performed End-of-Day duties on Property Management System (PMS)

Indianapolis Marriott Downtown, USA

March 2019 - March 2020

Prepared marketing collateral for job fairs.

Maintained a database of available job opportunities for students and collected contacts of potential Industry Partners.

Managed student graduate records and student

placement files according to school policies.

Followed Forbes 5-star Food and Beverage service

standards list.

Learned menu items and described them appropriately to the guests.

Upsold and assigned to make beverages

Verified customer satisfaction by making sure complaints are properly addressed.

Assisted students at the reception desk by checking out items and handling returns.

Cleaned and re-shelve audiovisual materials

Forwarded requests for new materials from teachers and students to Head Librarian.

Checking-in and out of books through Online Public Access Catalog (OPAC).

Food and Beverage Attendant

The Langham Hotel, Hong Kong

January 2018 — July 2018

Library Clerk/ Receptionist

Enderun Colleges, Taguig, Philippines

June 2015 — December 2017

Enderun Colleges, Taguig, Philippines

July 2018 — December 2018

PERSONAL BACKGROUND

I am a self-driven individual with

extensive work experiences abroad

who aims to be an asset for a company

by providing exceptional customer-

service skills and strong leadership

skills.

ACHIEVEMENTS

Training Completion, Indianapolis,

USA (2020)

Marriott Brilliant Host of the Month,

Indianapolis; USA ( Dec 2019)

Enderun Dean’s Lister SY 2018-2019,

Training Completion- The Langham

Hotel, Hong Kong (2018)

GET IN TOUCH WITH ME

Cell: +63-956-***-****

email: adg7rk@r.postjobfree.com

Linkedin: April Janine Talosig

Location: Quezon City Philippines

*Reference upon request*

EDUCATION BACKGROUND

Enderun Colleges, Taguig,Philippines

Les Roches Hospitality Certificate

Passer (2019)

Industry Hotel Grant Scholarship (2015-

2019)

Student Assistant (2015-2019)

Bachelor of Science in International

Hospitality Management with Specialization

in Hotel Administration

Class of 2020

APRIL JANINE G.

TALOSIG

Degree i n I n t e rnational Hospitality

Management

Contact this candidate