Engineer Office

Aina D. Ayo

*C Diego Silang St., Fortunata Village Paranaque City, Philippines 1700

Home Phone: 02-8295-2637

Mobile Phone: 095*-***-****

adg7cz@r.postjobfree.com

Objective

To acquire a position where I shall gain more knowledge, explore new ideas and experience and to serve the company with integrity and honesty.

Work Experience

Technical Field Engineer /Team Leader- PDAES assigned in GSIS Head Office, Pasay City ASPEX (Automation Specialists & Power Exponents Inc.) 159 Boni Ave. Mandaluyong City December 2, 2018- Present

• Handles ASPEX- GSIS technical support personnel nationwide.

• Supervises and monitors call on-site and inside the workstations.

• Supervises preventive maintenance activity of out of warranty PDAES.

• Prepares and reviews daily and monthly accomplishment reports.

• Prepares monthly and quarterly billing documents of PDAES.

• Installs GSIS Enterprise applications.

• Handles problem tickets (ITSM support works) regarding hardware and software, involving the deployment of PC desktops, Laptops, Printers, Scanners, and Kiosk machines.

• Assists in IT projects involving proof of concept (POC) to newly procured IT equipment (PC desktops, UPS, Printers, Camera, Scanners, Tablet kiosks, Laptops, Finger print scanners and SMART Card readers).

• Assists in the installation, configuration, and testing of GSIS software in DEV server, STAGING server and PROD server active directory.

• Assists physical testing to newly procured PC desktops, Laptops, Printers (Monochrome, LaserJet, Dot-matrix, and colored printer).

• Assists in installation of SAP, TMS, MS Office (2010,2013), Symantec AV, SSL client for VPN, MFVE, Oracle discoverer, RMS doc capture, DepEd-Inquiry, EBCS, GWAPS, RSAT, Outsystem, SQL server studio, GIIS, SAS EG, Adobe creative cloud, EGRM, and CRM to newly procured PC desktops and Laptops (MAC and Windows).

• Performs other related functions as may be assigned by the Supervisor. Costumer Service Coordinator-Service Desk Management assigned in BSP-Bangko Sentral ng Pilipinas, Malate Manila

ASPEX (Automation Specialists & Power Exponents Inc.) 159 Boni Ave. Mandaluyong City March 12, 2018- November 29, 2018

• Prepares monthly billing documents.

• Prepares Asset Management preventive maintenance reports.

• Prepares timekeeping information.

• Performs other related functions as may be assigned by the Supervisor. Technical Field Engineer

ASPEX (Automation Specialists & Power Exponents Inc.) 159 Boni Ave. Mandaluyong City December 01, 2017- March 11, 2018

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• Provides technical support.

• Performs other related functions as may be assigned by the Supervisor. Technical Field Engineer /Team Leader- PDAES assigned in GSIS Head Office, Pasay City ASPEX (Automation Specialists & Power Exponents Inc.) 159 Boni Ave. Mandaluyong City March 20, 2017- November 30, 2017

• Supervises and monitors call on-site and inside the laboratory.

• Supervises technical support personnel nationwide.

• Prepares/ reviews monthly reports in the main office and other branches.

• Prepares /reviews monthly and quarterly billing of PDAES.

• Prepares/reviews timekeeping information.

• Prepares daily reports.

• Supervises preventive maintenance activity of out of warranty PDAES.

• Installs GSIS Enterprise applications.

• Prepares workstation inventory for preventive maintenance activity.

• Performs other related functions as may be assigned by the Supervisor. Helpdesk/Technical Field Engineer assigned in DepEd Central Office, Pasig City ASPEX (Automation Specialists & Power Exponents Inc.) 159 Boni Ave. Mandaluyong City January 09, 2017- March 09, 2017

• Answers incoming phone calls and provide support to clients experiencing computer problems of all kinds.

• Dispatch’s tickets to Field support Engineer.

• Prepares/reviews monthly /weekly reports.

• Prepares /reviews monthly/quarterly billing documents.

• Prepares timekeeping information.

• Encodes and updates tickets in Nomis ticketing System.

• Performs other related functions as may be assigned by the Supervisor. Technical Field Engineer

ASPEX (Automation Specialists & Power Exponents Inc.) 159 Boni Ave. Mandaluyong City November 03, 2016-January 09, 2017

• Provides technical support.

• Performs other related functions as may be assigned by the Supervisor. Education

Philippine Women’s University - Malate, Manila 2020 - Present Master of Science in Information Technology

College of Saint Adeline - Parañaque, City 2012-2016 Bachelor of Science in Information Technology

Hercor College - Roxas City, Capiz

Bachelor of Science in Hotel and Restaurant Management- Ladderized 2010-2012 Cabugcabug National High School - President Roxas, Capiz 2006-2010 Seminars and Training Attended

NSE Certified Fortinet’s Network Security Expert certification May 30, 2020 NS 2 Network Security Associate

NSE Certified Fortinet’s Network Security Expert certification May 29, 2020 NS 1 Network Security Associate

NSE Training May 29, 2020

The Threat Landscape

Certificate of Completion for on the Job Training May 2016-October 2016 ASPEX Inc., 159 Boni Ave Manadaluyong City

Tel. No.: 997-0000 local 101

Free Open Source Software Day October 2016

Jose Rizal University, Mandaluyong, City

Y4iT 13th Youth Congress on Information Technology September 10, 2015 SMX Convention Center, Pasay City

Certificate of Completion August 28, 2015

Open Source Museum Seminar Internet of Things and FOSS 8Layer Technologies Inc. HQ Pasig City

Certificate of Completion for on the Job Training March 2014-May 2014 Social Security System, Dr. A. Santos Avenue Sucat, Parañaque City Tel.No.: 825-0898/825-0033

Personal Background

Born on June 09, 1993 in the province of Capiz, Philippines . Proven leadership skills, business acumen, and integrity; Ability to analyse and solve problems; Ability to work independently and oversee a team; Willing to work on a changing schedule; Proficient in MS Office applications (MS Word, Excel and PowerPoint); Computer literate in Windows MS Office 2010, 2013 & 2016; Knowledgeable in Microsoft Visual Studio 2010; Knowledgeable in computer troubleshooting (Hardware/Software); Knowledgeable in Microsoft Windows Operating System.

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