Office Assistant Customer Service
Resume:
Hailee Lowe
Seeking Full-time Career
Idaho Falls, ID 83401
adg79a@r.postjobfree.com
Specialist: Administration/Technology’/Customer Service Added value: Worked multiple jobs while a part-time student in warehouse, entertainment, office, daycare, restaurant, and grocery store environments. Integrity driven, dedicated and loyal professional with an AAS degree in Marketing and Management
(graduated with High Honors) with a special Business Technology designation seeking an opportunity that values strong work ethics, willingness to take on new responsibilities, and a positive infectious disposition to contribute to the success of the team. Quick-study, analytical, and creative problem solver with good decision-making skills. Savvy and proficient at utilizing and integrating technology into daily tasks to improve efficiency, accuracy, and better workflow management. Consummate team player with effective communication and interpersonal skills across all levels, including a diverse and multicultural population.
Authorized to work in the US for any employer
Work Experience
Employment Training Specialist
Development Workshop, Inc. - Idaho Falls, ID
December 2016 to Present
• Responsible for assisting special needs population in developing their vocational skills to desired or needed levels to access community employment opportunities with developing clients’ vocational skills at employed locations via direct job coaching support and advocacy.
• Assist with developing clients’ vocational skills at employed locations via direct job coaching support and advocacy.
• Maintain community-based relations between client and employers.
• Trained new staff members.
Office Assistant
Tueller Counseling Services & Unified Healthcare of Idaho - Rigby, ID March 2018 to April 2019
• Reported directly to the office manager.
• Prepared to collect consumer payments for next day operations.
• In charge of reviewing service documents accurately for billing and inspections.
• Performed administrative duties including scheduling, faxing, e-filing, answering calls and managing client profiles.
Shipping Clerk
Parcel Express - Idaho Falls, ID
November 2017 to March 2018
• Reported directly to company owners.
• Aided in maintaining inventory control.
• Created and tracked daily sales reports using Excel.
• Experienced in mailing FedEx, UPS, and USPS with customized packing.
• Contributed to organizing, sorting, and transferring goods from one location to another.
• Monitored customer packages to ensure proper packing techniques and shipping practices. Marketing Intern
Development Workshop Inc - Idaho Falls, ID
February 2017 to April 2017
• Assisted in creating pamphlets for advertised events.
• Researched ways to prepare company website to be suitable for all people with disabilities.
• Contributed to website updates.
• Outsourced wholesale companies to buy excessive production products Lead Cashier Line Cook
Five Guys - Idaho Falls, ID
August 2015 to March 2017
• Responsible for enhancing the customer experience by providing “best in class” customer service.
• Responsible for preparing food according to customer specification. Cashier Line Cook
Wendy's Old Fashioned Hamburger's - Rigby, ID
September 2011 to July 2016
• Responsible for training and mentoring new hires.
• Responsible for cash management and cash drawer accuracy. Summer Crew, Snack Bar Pizza Parlor
Heise Hot Springs - Ririe, ID
September 2011 to August 2015
• Ensured proper food handling practices were adhered to.
• Followed all standard operating procedures
Education
Associate's of Applied Science in Marketing & Management Eastern Idaho Technical College - Idaho Falls, ID
2013 to 2017
Intermediate Technical Certificate in Business Technology Eastern Idaho Technical College - Idaho Falls, ID
May 2013 to May 2016
Skills
• Customer Service (10+ years)
• Marketing Strategy (1 year)
• Developmental Disabilities Experience (4 years)
• Training & Development (10+ years)
• Administrative Support (4 years)
• Community Relations (10+ years)
• Health and Safety Compliance (10+ years)
• Document Review (4 years)
• Marketing Assistance (1 year)
• Office Support (4 years)
• Cash Management (10+ years)
• Project Coordinator (5 years)
• Scheduling (2 years)
• Shipping and Receiving (2 years)
• Website Support (1 year)
• Trainings and Mentoring (10+ years)
• Inventory Management (1 year)
• Job Coaching (4 years)
• Office Management
Links
https://www.linkedin.com/in/hailee-lowe-215772114
Certifications and Licenses
Certificate of Advanced Learning Entrepreneurship/Management April 2017 to Present
A.S.K Business Institute
First Aid CPR AED
February 2019 to February 2021
emssafety.com
ID - D169038
Certificate of Achievement
April 2016 to Present
Eastern Idaho Technical Foundation
Groups
Ririe Youth Advisory Council
2011
EITC Marketing & Management Club
June 2016 to March 2017
Club Secretary
Additional Information
In House Training
Fire safety, Suspicious Package (bomb threat), Workplace Harassment, CPR, Active Shooter Drill Software Technology
Microsoft Office: Word, Excel, Outlook, and PowerPoint. P.O.S., Google, Molina HealthCare.
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